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Useful to know | 11
Useful to know
The machine does not print.
Open the print queue list and remove the document from the list (see "Canceling a print job"
on page 75).
• Remove the driver and install it again (see "Installing the software" on page 28).
• Select your machine as your default machine in your Windows.
Where can I purchase accessories or supplies?
• Inquire at a HP distributor or your retailer.
• Visit the HP website (https://store.hp.com/
). You can view product service information.
The status LED flashes or remains constantly on.
• Turn the product off and on again.
• Check the meanings of LED indications in this manual and troubleshoot accordingly (see
"Understanding the LEDs" on page 162).
A paper jam has occurred.
• Open and close the cover (see "Front view" on page 21).
• Check the instructions on removing jammed paper in this manual and troubleshoot
accordingly (see "Clearing paper jams" on page 159).
Printouts are blurry.
The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner"
on page 142).
• Try a different print resolution setting (see "Opening printing preferences" on page 76).
• Replace the toner cartridge (see "Replacing the toner cartridge" on page 143).
Where can I download the machine’s driver?
• You can get help, support application, machine drivers, manuals, and order information from
the HP website (www.hp.com/support/colorlaser170MFP
).
11


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