682060

HP Color LaserJet Pro M253 Manual

4
Zoom out
Zoom in
Previous page
1/156
Next page
User Guide
M178-M181
Color LaserJet Pro MFP M178-M181
www.hp.com/support/ljM178MFP
Color LaserJet Pro MFP M178-M181
User Guide
Copyright and License
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 01/2019
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPad is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPod is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPhone is a trademark of Apple Inc., registered in
the U.S. and other countries.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX
®
is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
LED control-panel view ....................................................................................................................................... 4
2-line LCD control-panel view ............................................................................................................................ 5
Printer specications ................................................................................................................................................................ 7
Technical specications ....................................................................................................................................... 7
Supported operating systems ........................................................................................................................... 7
Mobile printing solutions .................................................................................................................................... 9
Printer dimensions ............................................................................................................................................ 10
Power consumption, electrical specications, and acoustic emissions .................................................... 11
Operating environmental range ...................................................................................................................... 11
Printer hardware setup and software installation ............................................................................................................ 12
2 Paper trays .............................................................................................................................................................................................. 13
Introduction ............................................................................................................................................................................. 14
Load Tray 1 ............................................................................................................................................................................. 14
Introduction ........................................................................................................................................................ 14
Tray 1 paper orientation ................................................................................................................................... 17
Load and print envelopes ..................................................................................................................................................... 19
Introduction ........................................................................................................................................................ 19
Print envelopes .................................................................................................................................................. 19
Envelope orientation ......................................................................................................................................... 19
Load and print labels ............................................................................................................................................................. 20
Introduction ........................................................................................................................................................ 20
Manually feed labels ......................................................................................................................................... 20
Label orientation ............................................................................................................................................... 20
3 Supplies, accessories, and parts .......................................................................................................................................................... 21
Order supplies, accessories, and parts ............................................................................................................................... 22
ENWW iii
Ordering .............................................................................................................................................................. 22
Supplies and accessories ................................................................................................................................. 22
Customer self-repair parts ............................................................................................................................... 22
Replace the toner cartridges ................................................................................................................................................ 24
Introduction ........................................................................................................................................................ 24
Remove and replace the toner cartridges ..................................................................................................... 26
4 Print .......................................................................................................................................................................................................... 29
Print tasks (Windows) ............................................................................................................................................................ 30
How to print (Windows) .................................................................................................................................... 30
Manually print on both sides (Windows) ........................................................................................................ 30
Print multiple pages per sheet (Windows) .................................................................................................... 31
Select the paper type (Windows) .................................................................................................................... 31
Print tasks (OS X) .................................................................................................................................................................... 33
How to print (OS X) ............................................................................................................................................ 33
Manually print on both sides (OS X) ................................................................................................................ 33
Print multiple pages per sheet (OS X) ............................................................................................................ 33
Select the paper type (OS X) ............................................................................................................................ 34
Mobile printing ........................................................................................................................................................................ 35
Introduction ........................................................................................................................................................ 35
Wi-Fi Direct (wireless models only) ................................................................................................................ 35
Enable or disable Wi-Fi Direct ..................................................................................................... 36
Change the printer Wi-Fi Direct name ....................................................................................... 37
HP ePrint via email ............................................................................................................................................ 37
HP ePrint software ............................................................................................................................................ 38
AirPrint ................................................................................................................................................................. 38
Android embedded printing ............................................................................................................................. 39
5 Copy .......................................................................................................................................................................................................... 41
Make a copy ............................................................................................................................................................................. 42
Copy on both sides (duplex) ................................................................................................................................................. 43
Copy on both sides manually ........................................................................................................................... 43
6 Scan .......................................................................................................................................................................................................... 45
Scan by using the HP Scan software (Windows) ............................................................................................................... 46
Scan by using the HP Easy Scan Software (OS X) ............................................................................................................. 47
7 Fax ............................................................................................................................................................................................................. 49
Set up to send and receive faxes ......................................................................................................................................... 50
Before starting ................................................................................................................................................... 50
iv ENWW
Step 1: Identify the phone connection type .................................................................................................. 50
Step 2: Set up the fax ........................................................................................................................................ 51
Dedicated phone line .................................................................................................................... 51
Shared voice/fax line .................................................................................................................... 52
Shared voice/fax line with an answering machine .................................................................. 53
Step 3: Congure the fax time, date, and header ......................................................................................... 55
HP Fax Setup Wizard .................................................................................................................... 55
Printer control panel ..................................................................................................................... 55
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................................. 56
Step 4: Run a fax test ........................................................................................................................................ 57
Send a fax ................................................................................................................................................................................ 58
Fax from the atbed scanner .......................................................................................................................... 58
Fax from the document feeder (document feeder models only) .............................................................. 59
Use speed dials and group-dial entries ......................................................................................................... 59
Send a fax from the software .......................................................................................................................... 60
Send a fax from a third-party software program, such as Microsoft Word ............................................. 60
8 Manage the printer ................................................................................................................................................................................. 61
Change the printer connection type (Windows) ................................................................................................................ 62
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 63
Congure IP network settings .............................................................................................................................................. 66
Introduction ........................................................................................................................................................ 66
Printer sharing disclaimer ................................................................................................................................ 66
View or change network settings ................................................................................................................... 66
Rename the printer on a network ................................................................................................................... 67
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 68
Printer security features ....................................................................................................................................................... 70
Introduction ........................................................................................................................................................ 70
Assign or change the system password using the Embedded Web Server ............................................. 70
Energy-conservation settings .............................................................................................................................................. 72
Introduction ........................................................................................................................................................ 72
Print with EconoMode ....................................................................................................................................... 72
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 72
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 73
Set the Delay Shut Down setting .................................................................................................................... 75
HP Web Jetadmin ................................................................................................................................................................... 77
Update the rmware .............................................................................................................................................................. 78
Method one: Update the rmware using the control panel (2-line control panels only) ....................... 78
Method two: Update the rmware using the Firmware Update Utility ..................................................... 78
ENWW v
9 Solve problems ....................................................................................................................................................................................... 81
Customer support .................................................................................................................................................................. 82
Interpret control-panel light patterns (LED control panels only) ................................................................................... 83
Restore the factory-set defaults ......................................................................................................................................... 86
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS ................... 87
Change the “Very Low” settings ...................................................................................................................... 87
For printers with fax capability ................................................................................................... 88
Order supplies .................................................................................................................................................... 88
Printer does not pick up paper or misfeeds ....................................................................................................................... 89
Introduction ........................................................................................................................................................ 89
The product does not pick up paper ............................................................................................................... 89
The product picks up multiple sheets of paper ............................................................................................ 89
The document feeder jams, skews, or picks up multiple sheets of paper ............................................... 89
Clear paper jams ..................................................................................................................................................................... 91
Introduction ........................................................................................................................................................ 91
Paper jam locations ........................................................................................................................................... 91
Experiencing frequent or recurring paper jams? .......................................................................................... 92
Clear paper jams in the document feeder (fw models only) ...................................................................... 95
Clear paper jams in Tray 1 ................................................................................................................................ 98
Clear paper jams in the rear door and the fuser area .................................................................................. 99
Clear paper jams in the output bin ............................................................................................................... 101
Improve print quality ........................................................................................................................................................... 103
Introduction ...................................................................................................................................................... 103
Update the printer rmware .......................................................................................................................... 104
Print from a dierent software program .................................................................................................... 104
Check the paper-type setting for the print job ........................................................................................... 104
Check the paper type setting on the printer .......................................................................... 104
Check the paper type setting (Windows) ................................................................................ 104
Check the paper type setting (OS X) ........................................................................................ 104
Check toner-cartridge status ........................................................................................................................ 105
Print a cleaning page ...................................................................................................................................... 106
Visually inspect the toner cartridge or cartridges ...................................................................................... 107
Check paper and the printing environment ................................................................................................ 107
Step one: Use paper that meets HP specications ............................................................... 107
Step two: Check the environment ............................................................................................ 107
Step three: Set the individual tray alignment ........................................................................ 108
Try a dierent print driver .............................................................................................................................. 109
Check the EconoMode settings ..................................................................................................................... 109
Adjust Print Density ........................................................................................................................................ 110
Calibrate the printer to align the colors ....................................................................................................... 111
Adjust color settings (Windows) ................................................................................................................... 112
vi ENWW
Print and interpret the print quality page ................................................................................................... 113
Resolving print quality problems ...................................................................................................................................... 115
Introduction ...................................................................................................................................................... 115
Troubleshoot print quality problems ........................................................................................................... 115
Improve copy and scan image quality .............................................................................................................................. 123
Introduction ...................................................................................................................................................... 123
Check the scanner glass for dirt and smudges .......................................................................................... 123
Eliminate lines or streaks when using the document feeder .................................................................. 124
Check the paper settings ............................................................................................................................... 124
Check the image adjustment settings ......................................................................................................... 125
Optimize for text or pictures ......................................................................................................................... 127
Check the scanner resolution and color settings on the computer ........................................................ 128
Resolution and color guidelines ............................................................................................... 128
Color .............................................................................................................................................. 129
Edge-to-edge copying .................................................................................................................................... 129
Clean the pickup rollers and separation pad in the document feeder (fw models only) ..................... 130
Improve fax image quality .................................................................................................................................................. 131
Introduction ...................................................................................................................................................... 131
Check the scanner glass for dirt and smudges .......................................................................................... 131
Check the send-fax resolution settings ....................................................................................................... 131
Check the error-correction settings ............................................................................................................. 132
Check the t-to-page setting ........................................................................................................................ 132
Send to a dierent fax machine .................................................................................................................... 132
Check the sender's fax machine ................................................................................................................... 132
Solve wired network problems .......................................................................................................................................... 133
Introduction ...................................................................................................................................................... 133
Poor physical connection ............................................................................................................................... 133
The computer is unable to communicate with the printer ....................................................................... 133
The printer is using incorrect link and duplex settings for the network ................................................. 134
New software programs might be causing compatibility problems ....................................................... 134
The computer or workstation might be set up incorrectly ....................................................................... 134
The printer is disabled, or other network settings are incorrect ............................................................. 134
Solve wireless network problems (wireless models only) ............................................................................................ 135
Introduction ...................................................................................................................................................... 135
Wireless connectivity checklist ...................................................................................................................... 135
The printer does not print after the wireless conguration completes ................................................. 136
The printer does not print, and the computer has a third-party rewall installed ............................... 136
The wireless connection does not work after moving the wireless router or printer .......................... 136
Cannot connect more computers to the wireless printer ......................................................................... 136
The wireless printer loses communication when connected to a VPN ................................................... 137
The network does not appear in the wireless networks list .................................................................... 137
ENWW vii
The wireless network is not functioning ..................................................................................................... 137
Perform a wireless network diagnostic test ............................................................................................... 137
Reduce interference on a wireless network ................................................................................................ 138
Solve fax problems .............................................................................................................................................................. 139
Introduction ...................................................................................................................................................... 139
Fax troubleshooting checklist ....................................................................................................................... 139
Solve general fax problems ........................................................................................................................... 140
Faxes are sending slowly ........................................................................................................... 140
Fax quality is poor ...................................................................................................................... 141
Fax cuts o or prints on two pages ......................................................................................... 141
Index ........................................................................................................................................................................................................... 143
viii ENWW
1 Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM178MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 1
Printer views
●
Printer front view
●
Printer back view
●
LED control-panel view
●
2-line LCD control-panel view
Printer front view
1
3
4
9
8
5
7
6
2
1 Scanner
2 Control panel (varies by model)
3 Output bin
4 Output bin extension
5 Front door (access to the toner cartridges)
6 Model number
7 Tray 1
8 Power button
9 Document feeder (fw models only)
2 Chapter 1 Printer overview ENWW
Printer back view
3
5
4
6
7
2
1
1 Rear door (access for clearing jams)
2 Serial number and product number label
3 Power connection
4 USB interface port
5 Ethernet port
6 Fax “line in” port for attaching the fax phone line to the printer (fax models only)
7 Telephone “line out” port for attaching an extension phone, answering machine, or other device (fax models only)
ENWW Printer views 3
LED control-panel view
1
3
2
5 46
9
7
8
10
1 Control panel LED display This screen displays error codes and numerical information for copy jobs.
2 Up arrow button Use this button to increase the value that appears on the display.
3 Down arrow button Use this button to decrease the value that appears on the display.
4
Start Color Copy
button
Press this button to start a color copy job.
5
Start Mono Copy
button
Press this button to start a mono copy job.
6
Copy Setup button
Use this button to navigate through the Number of Copies, Lighter/Darker, and Reduce/Enlarge
options. The default option is Number of Copies.
7
Cancel button
Press this button to perform the following actions:
● Cancel a print job when the printer is printing.
● Reset the current copy settings to the default values when the printer is idle.
● Exit Copy Default Setting mode without saving the value when the printer is in Copy Default
Setting mode.
8 Attention LED The Attention light blinks when the printer requires user attention, such as when the printer runs out
of paper or a toner cartridge needs to be changed. If the light glows without blinking, the printer has
experienced an error.
9 Ready LED The Ready light glows without blinking when the printer is ready to print. It blinks when the printer is
receiving print data or canceling a print job.
10 Supplies LEDs A Supplies light blinks when a supply error occurs, and it glows without blinking when the supply is
very low and replacement is required.
4 Chapter 1 Printer overview ENWW
2-line LCD control-panel view
1
2
6
5
7
9
10
11
12
15
17
18
16
13
3
4
8
14
1 2-line control panel display This screen displays menus and printer information.
2
Left arrow button
Use this button to navigate through the menus or to decrease a value that appears on the display.
3 OK button Use the OK button for the following actions:
● Open the control-panel menus.
● Open a submenu displayed on the control-panel display.
● Select a menu item.
● Clear some errors.
● Begin a print job in response to a control-panel prompt (for example, when the message Press
[OK] to continue appears on the control-panel display).
4
Right arrow button
Use this button to navigate through the menus or to increase a value that appears on the display.
5
Cancel button
Use this button to cancel a print job or to exit the control panel menus.
6
Start Mono Copy
button
Use this button to start a mono copy job.
7
Start Color Copy
button
Use this button to start a color copy job.
8
Number of Copies
button
Use this button to set the number of copies to be produced.
9
Lighter/Darker
button
Use this button to adjust the darkness setting for the current copy job.
ENWW Printer views 5
10
Copy Menu button
Use this button to open the Copy menu.
11 Alphanumeric keypad Use the keypad to provide fax numbers.
12
Fax Redial button
(fax models only)
Use this button to recall the fax number used for the previous fax job.
13
Start Fax button (fax
models only)
Use this button to start a fax job.
14
Setup button
Use this button to open the Setup menu.
15
Wireless button
Use this button to access the wireless menu.
16
Back arrow button
Use this button for the following actions:
● Exit the control-panel menus.
● Scroll back to a previous menu in a submenu list.
● Scroll back to a previous menu item in a submenu list (without saving changes to the menu
item).
17 Ready LED The Ready light glows without blinking when the printer is ready to print. It blinks when the printer is
receiving print data or canceling a print job.
18 Attention LED The Attention light blinks when the printer requires user attention, such as when the printer runs out
of paper or a toner cartridge needs to be changed. If the light glows without blinking, the printer has
experienced an error.
6 Chapter 1 Printer overview ENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM178MFP.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environmental range
Technical specications
See www.hp.com/support/ljM178MFP for current information.
Supported operating systems
The following information applies to the printer-specic Windows PCL 6 and HP print drivers for OS X and to the
software installer.
Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print
driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional
software when using the software installer. Download the "HP PCL.6" version 3 print driver, the "HP PCL 6"
version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for this printer:
www.hp.com/support/ljM178MFP.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet
or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not
included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table
1-1 Supported operating systems and print drivers
Operating system Print driver installed (from the software on
the web)
Notes
Windows
®
XP SP3, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.
ENWW Printer specications 7
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on
the web)
Notes
Windows Vista
®
, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.
Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012, 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012 R2, 64-bit The “HP PCL-6” printer-specic print driver
is installed for this operating system as part
of the software installation.
Windows 10 server (Server 2016), 32-bit
and 64-bit
The “HP PCL-6” printer-specic print driver
is installed for this operating system as part
of the software installation.
OS X 10.10 Yosemite, OS X 10.11 El Capitan,
OS X 10.12 Sierra
To install the print driver, download HP Easy
Start from 123.hp.com/LaserJet. Follow the
steps provided to install the printer software
and print driver.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM178MFP for HP's all-
inclusive help for the printer.
8 Chapter 1 Printer overview ENWW
NOTE: For HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information,
click the links.
Table 1-2 Minimum system requirements
Windows OS X
● CD-ROM drive, DVD drive, or an Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 400 MB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
● Internet connection
● 1 GB of available hard-disk space
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
● Wi-Fi Direct (wireless models only)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP ePrint app (Available for Android, iOS, and Blackberry)
● HP All-in-One Remote app for iOS and Android devices
● HP ePrint software
● Google Cloud Print
● AirPrint
● Android Printing
ENWW Printer specications 9
Printer dimensions
Figure 1-1 Dimensions for the n and nw models
1
3
2
3
2
1
Printer fully closed Printer fully open
1. Height 292.6 mm (11.5 in) 545 mm (21.5 in)
2. Depth 380 mm (15 in) 855 mm (33.7 in)
3. Width 420 mm (16.5 in) 420 mm (16.5 in)
Weight (with cartridges) 15.7 kg (34.6 lb)
Figure 1-2 Dimensions for the fw models
1
1
3
3
2
2
10 Chapter 1 Printer overview ENWW
Printer fully closed Printer fully open
1. Height 341.2 mm (13.4 in) 540 mm (21.3 in)
2. Depth 380 mm (15 in) 855 mm (33.7 in)
3. Width 420 mm (16.5 in) 457 mm (18 in)
Weight (with cartridges) 16.3 kg (35.9 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM178MFP for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environmental range
Table 1-3 Operating environmental range
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% (RH)
ENWW Printer specications 11
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM178MFP for HP's all-inclusive help for the printer. Find the following support:
● Install and congure
● Learn and use
●
Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
12 Chapter 1 Printer overview ENWW
2 Paper trays
●
Introduction
●
Load Tray 1
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM178MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 13
Introduction
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
Load Tray 1
Introduction
The following information describes how to load paper into Tray 1. This tray holds up to 150 sheets of 75 g/m
2
(20 lb) paper.
NOTE: To avoid paper jams:
● Never add or remove paper from the tray during printing.
● Before loading the tray, remove all of the paper from the input tray and straighten the stack.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
14 Chapter 2 Paper trays ENWW
2. Adjust the paper guides by squeezing the
adjustment latches and sliding the guides to the
size of the paper being used.
NOTE: To load legal-size paper, extend the tray
front by pressing the blue latch and pulling the
front of the tray. When loaded with legal-size
paper, Tray 1 extends from the front of the printer
approximately 57.5 mm (2.2 in).
3. Load the paper into the tray. For information about
how to orient the paper, see Tray 1 paper
orientation on page 17.
ENWW Load Tray 1 15
4. Adjust the guides so that they lightly touch the
paper stack, but do not bend it.
NOTE: Do not adjust the paper guides tightly
against the paper stack.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray.
5. Close the tray.
16 Chapter 2 Paper trays ENWW
Tray 1 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
Paper type Image orientation Output Paper size How to load paper
Letterhead or
preprinted
Portrait 1-sided printing Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Top edge toward the back of the
tray
2-sided printing Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-down
Top edge toward the back of the
tray
123
Landscape 1-sided printing A5 Face-up
Top edge toward the back of the
tray
ENWW Load Tray 1 17
Paper type Image orientation Output Paper size How to load paper
2-sided printing A5 Face-down
Top edge toward the back of the
tray
Prepunched Portrait 1-sided printing or 2-
sided printing
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Holes toward the left side of the
tray
Landscape 1-sided printing or 2-
sided printing
A5 Face-up
Holes toward the front of the tray
18 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Tray 1 holds up to 5 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Tray Envelope size How to load envelopes
Tray 1 Envelope #10, Envelope Monarch,
Envelope B5, Envelope C5, Envelope DL
Face up
Short, postage end toward the back of the
tray
ENWW Load and print envelopes 19
Load and print labels
Introduction
The following information describes how to print and load labels. Tray 1 holds up to 50 sheets of labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Label orientation
Tray How to load labels
Tray 1 Face-up
Top edge toward the back of the tray
20 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridges
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM178MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 21
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
For use only in North America, Latin America, Asia Pacic Countries/Regions, and Japan
HP 204A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
204A CF510A
HP 204A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
204A CF511A
HP 204A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
204A CF512A
HP 204A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement magenta toner
cartridge
204A CF513A
For use only in Europe, Russia, CIS, Middle East, and Africa
HP 205A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
205A CF530A
HP 205A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
205A CF531A
HP 205A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
205A CF532A
HP 205A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement magenta toner
cartridge
205A CF533A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
22 Chapter 3 Supplies, accessories, and parts ENWW
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Item Description
Self-replacement
options Part number
150-sheet paper input tray Replacement cassette for Tray 1 Mandatory RM2-1688-000
ENWW Order supplies, accessories, and parts 23
Replace the toner cartridges
Introduction
This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Item Description Cartridge number Part number
For use only in North America, Latin America, Asia Pacic Countries/Regions, and Japan
HP 204A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
204A CF510A
HP 204A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
204A CF511A
HP 204A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
204A CF512A
HP 204A Magenta Original LaserJet Toner
Cartridge
Standard-capacity replacement magenta
toner cartridge
204A CF513A
For use only in Europe, Russia, CIS, Middle East, and Africa
HP 205A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
205A CF530A
HP 205A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
205A CF531A
HP 205A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
205A CF532A
HP 205A Magenta Original LaserJet Toner
Cartridge
Standard-capacity replacement magenta
toner cartridge
205A CF533A
Do not remove the toner cartridge from its package until it is time to install it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
24 Chapter 3 Supplies, accessories, and parts ENWW
2
1
3
1 Handle
2 Imaging drum
3 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
ENWW Replace the toner cartridges 25
Remove and replace the toner cartridges
1. Open the front door.
2. Grasp the blue handle on the toner cartridge
drawer, and then pull out the drawer.
3. Grasp the handle on the toner cartridge, and then
pull the toner cartridge straight up to remove it.
26 Chapter 3 Supplies, accessories, and parts ENWW
4. Remove the new toner cartridge package from the
box, and then pull the release tab on the
packaging.
5. Remove the toner cartridge from the opened
packaging shell. Save all packaging for recycling
the used toner cartridge.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
6. Gently rock the toner cartridge from front to back
to distribute the toner evenly inside the cartridge.
ENWW Replace the toner cartridges 27
7. Install the new toner cartridge. Make sure that the
color chip on the cartridge matches the color chip
on the drawer.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
8. Close the toner cartridge drawer.
9. Close the front door.
28 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Mobile printing
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM178MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 29
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
30 Chapter 4 Print ENWW
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Paper/Quality tab.
ENWW Print tasks (Windows) 31
4. Select the option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
32 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
ENWW Print tasks (OS X) 33
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
● EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
34 Chapter 4 Print ENWW
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi Direct (wireless models only)
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
NOTE: For non-Wi-Fi Direct capable mobile devices, the Wi-Fi Direct connection only enables printing. After
using Wi-Fi Direct to print, you must reconnect to a local network in order to access the Internet.
To access the printer Wi-Fi Direct connection, complete the following steps:
1. On the printer control panel, press the Setup button.
2. Open the following menus:
● Network Setup
● Wi-Fi Direct
● Connection Method
3. Choose one of the following connection methods:
● Automatic: Choosing this option sets the password to 12345678.
● Manual: Choosing this option generates a secure, randomly generated password.
4. On the mobile device, open the Wi-Fi or Wi-Fi Direct menu.
5. From the list of available networks, select the printer name.
NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the
device closer to the printer.
6. If prompted, enter the Wi-Fi Direct password, or select OK on the printer control panel.
ENWW Mobile printing 35
NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the
connection will occur automatically, without a password prompt. If the connection method is set to Manual,
you will need to either press the OK button, or provide a personal identication number (PIN) — displayed
on the printer control panel — as a password on the mobile device.
7. Open the document, and then select the Print option.
NOTE: If the mobile device does not support printing, install the HP ePrint mobile app.
8. Select the printer from the list of available printers, and then select Print.
9. After the print job is complete, some mobile devices need to be reconnected to the local network.
The following devices and computer operating systems support Wi-Fi Direct:
● Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed
● Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed
The following devices and computer operating systems do not support Wi-Fi Direct, but can print to a printer that
does:
● Apple iPhone and iPad
● Mac computers running OS X
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct capabilities can be enabled or disabled from the printer control panel.
Enable or disable Wi-Fi Direct
1. On the printer control panel, press the Setup button, and then open the Network Setup menu.
2. Open the following menus:
● Wi-Fi Direct
● On/O
3. Select the On menu item. Selecting the O item disables Wi-Fi Direct printing.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identication for Wi-Fi Direct printing. The Wi-Fi
Direct Name is available by pressing the OK button, and then opening the following menus:
● Network Setup
● Wi-Fi Direct
● Wi-Fi Direct Name
36 Chapter 4 Print ENWW
Change the printer Wi-Fi Direct name
Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
1. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show IP
Address, and then select Yes. Return to the Home screen to view the IP address.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
1. Click the Networking tab.
2. On the left navigation pane, click the Wi-Fi Direct Setup link.
3. In the Wi-Fi Direct Name eld, enter the new name.
4. Click Apply.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show
IP Address, and then select Yes. Return to the Home screen to view the IP address.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then
prints an information page.
The information page contains the printer code necessary to register the HP printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
ENWW Mobile printing 37
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oice or at locations across the globe.
● Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to congure print options.
● OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
38 Chapter 4 Print ENWW
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 39
40 Chapter 4 Print ENWW
5 Copy
●
Make a copy
●
Copy on both sides (duplex)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM178MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 41
Make a copy
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels:
1. Load the document on the scanner glass according to the indicators on the printer.
2. Press the Copy Menu button to choose any of the following copy settings.
● Select the Number of Copies setting, and then use the arrow keys to adjust the number of copies.
● Select the Lighter/Darker setting, and then use the arrow keys to adjust the darkness setting for the
current copy job.
● Select the Enlarge/Reduce setting, and then use the arrow keys to adjust the size percentage of the
copy job.
3. Press the Start Mono Copy button or the Start Color Copy button to start copying.
2-line control panels:
1. Load the document on the scanner glass according to the indicators on the printer.
2. Press the Copy Menu button.
3. To optimize copy quality for dierent types of documents, use the arrow keys to select the Optimize menu,
and then press the OK button. The following copy-quality settings are available:
● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
● Mixed: Use this setting for documents that contain a mixture of text and graphics.
● Text: Use this setting for documents that contain mostly text.
● Picture: Use this setting for documents that contain mostly graphics.
4. Press the Number of Copies button, and then use the arrow keys to adjust the number of copies.
Press the OK button.
5. Press the Start Mono Copy button or the Start Color Copy button to start copying.
42 Chapter 5 Copy ENWW
Copy on both sides (duplex)
Copy on both sides manually
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-
left corner of the glass. Close the scanner.
2. Press the Start Copy button to start copying.
3. Retrieve the printed page from the output bin, and place it with the printed-side facing down, top edge rst
in the input tray.
4. Flip the original document on the scanner glass to copy the second side.
5. Press the Start Copy button to start copying.
6. Repeat this process until you have copied all of the pages.
ENWW Copy on both sides (duplex) 43
44 Chapter 5 Copy ENWW
6 Scan
●
Scan by using the HP Scan software (Windows)
●
Scan by using the HP Easy Scan Software (OS X)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM178MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 45
Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image
as a le or send it to another software application.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan a Document or Photo.
3. Adjust the settings if necessary.
4. Click Scan.
46 Chapter 6 Scan ENWW
Scan by using the HP Easy Scan Software (OS X)
Use the HP Easy Scan software to initiate scanning from software on your computer.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
printer.
2. From the computer, open HP Easy Scan, which is located in the Applications folder.
3. Follow the on-screen instructions to scan the document.
4. When you have scanned all the pages, click File and then Save to save them to a le.
ENWW Scan by using the HP Easy Scan Software (OS X) 47
48 Chapter 6 Scan ENWW
7 Fax
●
Set up to send and receive faxes
●
Send a fax
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM178MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 49
Set up to send and receive faxes
●
Before starting
●
Step 1: Identify the phone connection type
●
Step 2: Set up the fax
●
Step 3: Congure the fax time, date, and header
●
Step 4: Run a fax test
Before starting
Make sure that the printer was fully set up before connecting the fax service.
NOTE: Use the telephone cable and any adapters that shipped with the printer to connect the printer to the
telephone jack.
NOTE: In countries/regions that use serial telephone systems, an adapter is shipped with the printer. Use the
adapter to connect other telecom devices to the same telephone jack the printer is connected to.
Complete the instructions in each of the following four steps:
Step 1: Identify the phone connection type on page 50.
Step 2: Set up the fax on page 51.
Step 3: Congure the fax time, date, and header on page 55.
Step 4: Run a fax test on page 57.
Step 1: Identify the phone connection type
Review the following equipment and service types to determine which setup method to use. The method used
depends on the equipment and services already installed on the phone system.
NOTE: The printer is an analog device. HP recommends using the printer on a dedicated analog telephone line.
● Dedicated phone line: The printer is the only piece of equipment or service connected to the phone line
● Voice calls: Voice and fax calls use the same phone line
● Answering machine: An answering machine answers voice calls on the same phone line used for fax calls
● Voice mail: A voice-mail subscription service uses the same phone line as the fax
● Distinctive ring service: A service from the telephone company that allows several phone numbers to be
associated with one phone line, and each number has a dierent ring pattern; the printer detects the ring
pattern assigned to it and answers the call
● Computer dial-up modem: A computer uses the phone line to connect to the Internet through a dial-up
connection
● DSL line: A digital subscriber line (DSL) service from the telephone company; this service might be called
ADSL in some countries/regions
50 Chapter 7 Fax ENWW
● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital
network (ISDN) system
● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider
Step 2: Set up the fax
Click the link below that best describes the environment in which the printer will be sending and receiving faxes,
and follow the setup instructions.
● Dedicated phone line on page 51
● Shared voice/fax line on page 52
● Shared voice/fax line with an answering machine on page 53
Instructions for only three of the connection types are included here. For more information about connecting the
printer with other connection types, go to the support website www.hp.com/support/ljM178MFP.
NOTE: This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone
line. For a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct lters and congure
the digital settings correctly. For more information, contact the digital service provider.
NOTE: Do not connect more than three devices to the telephone line.
NOTE: Voice mail is not supported with this printer.
Dedicated phone line
Follow these steps to set up the printer on a dedicated phone line with no additional services.
1. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
2. Set the printer to answer fax calls automatically.
a. Turn the printer on.
b. From the control panel, open the Setup menu.
ENWW Set up to send and receive faxes 51
c. Select the Fax Setup menu.
d. Select the Basic Setup menu.
e. Select the Answer Mode setting.
f. Select the Automatic option.
3. Continue to Step 3: Congure the fax time, date, and header on page 55.
Shared voice/fax line
Follow these steps to set up the printer on a shared voice/fax line.
1. Disconnect any devices that are connected to the telephone jack.
2. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter to the telephone cable that came with the
printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
3. Remove the plug from the telephone line out port on the rear of the printer, and then connect a phone to
this port.
4. Set the printer to answer fax calls automatically.
a. Turn the printer on.
b. From the control panel, open the Setup menu.
52 Chapter 7 Fax ENWW
c. Select the Fax Setup menu.
d. Select the Basic Setup menu.
e. Select the Answer Mode setting, and then select the Automatic option.
5. Set the printer to check for a dial tone before sending a fax.
NOTE: This prevents the printer from sending a fax while someone is on the telephone.
a. From the control panel, open the Setup menu.
b. Select the Fax Setup menu.
c. Select the Advanced Setup menu.
d. Select the Detect Dial Tone setting, and then select On.
6. Continue to Step 3: Congure the fax time, date, and header on page 55.
Shared voice/fax line with an answering machine
Follow these steps to set up the printer on a shared voice/fax line with an answering machine.
1. Disconnect any devices that are connected to the telephone jack.
2. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
3. Remove the plug from the telephone line out port on the rear of the printer.
ENWW Set up to send and receive faxes 53
4. Connect the answering machine telephone cable to the telephone line out port on the rear of the printer.
NOTE: Connect the answering machine directly to the printer, or the answering machine might record fax
tones from a sending fax machine and the printer might not receive faxes.
NOTE: If the answering machine does not have a built-in telephone, connect a telephone to the OUT port
on the answering machine for convenience.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
5. Congure the rings to answer setting on the printer.
a. Turn the printer on.
b. From the control panel, open the Setup menu.
c. Select the Fax Setup menu.
d. Select the Basic Setup menu.
e. Select the Rings to Answer option.
f. Use the numeric keypad on the printer control panel to set the number of rings, and then select OK.
6. Set the printer to answer fax calls automatically.
a. From the control panel, open the Setup menu.
b. Select the Fax Setup menu.
c. Select the Basic Setup menu.
d. Select the Answer Mode setting, and then select the Automatic option.
7. Set the printer to check for a dial tone before sending a fax.
NOTE: This prevents the printer from sending a fax while someone is on the telephone.
a. From the control panel, open the Setup menu.
b. Select the Fax Setup menu.
54 Chapter 7 Fax ENWW
c. Select the Advanced Setup menu.
d. Select the Detect Dial Tone setting, and then select the On button.
8. Continue to Step 3: Congure the fax time, date, and header on page 55.
Step 3: Congure the fax time, date, and header
Congure the printer fax settings using one of the following methods:
● HP Fax Setup Wizard on page 55 (recommended method)
● Printer control panel on page 55
● HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) on page 56 (if the software is
installed)
NOTE: In the United States and many other countries/regions, setting the time, date, and other fax header
information is a legal requirement.
HP Fax Setup Wizard
Access the Fax Setup Wizard after initial setup and software installation by following these steps.
NOTE: Some operating systems do not support the Fax Setup Wizard.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Fax, and then select Fax Setup Wizard.
3. Follow the on-screen instructions in the HP Fax Setup Wizard to congure the fax settings.
4. Continue to Step 4: Run a fax test on page 57.
Printer control panel
To use the control panel to set the date, time, and header, complete the following steps.
1. From the control panel, open the Setup menu.
2. Select the Fax Setup menu.
3. Select the Basic Setup menu.
4. Select the Time/Date option.
5. Select 12-hour clock or 24-hour clock.
ENWW Set up to send and receive faxes 55
6. Use the keypad to enter the current time, and then select OK.
7. Select the date format.
8. Use the keypad to enter the current date, and then select OK.
9. Select the Fax Header menu.
10. Use the keypad to enter the fax number, and then select OK.
NOTE: The maximum number of characters for the fax number is 20.
11. Use the keypad to enter the company name or header, and then select OK.
NOTE: The maximum number of characters for the fax header is 25.
12. Continue to Step 4: Run a fax test on page 57.
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
1. Start the HP EWS either from the software or a web browser.
Method one: Open the HP Embedded Web Server (EWS) from the software
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Method two: Open the HP Embedded Web Server (EWS) from a web browser
a. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show
IP Address, and then select Yes. Return to the Home screen to view the IP address.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Fax tab.
3. Follow the on-screen instructions to congure the fax settings.
4. Continue to Step 4: Run a fax test on page 57.
56 Chapter 7 Fax ENWW
Step 4: Run a fax test
Run a fax test to make sure that the fax is set up correctly.
1. From the control panel, open the Setup menu.
2. Select the Self Diagnostics menu.
3. Select the Run Fax Test option. The printer prints a test report.
4. Review the report.
● If the report indicates the printer passed the test, the printer is ready to send and receive faxes.
● If the report indicates the printer failed the test, review the report for more information about xing
the problem. The fax troubleshooting checklist has more information on resolving fax problems.
ENWW Set up to send and receive faxes 57
Send a fax
●
Fax from the atbed scanner
●
Fax from the document feeder (document feeder models only)
●
Use speed dials and group-dial entries
●
Send a fax from the software
●
Send a fax from a third-party software program, such as Microsoft Word
Fax from the atbed scanner
1. Place the document face-down on the scanner
glass.
2. On the printer control panel, press the Start Fax
button.
3. Use the keypad to enter the fax number.
4.
Press the Start Fax button.
5. The printer prompts you to conrm that you are
sending from the scanner glass. Press the OK
button.
6. The printer prompts you to load the rst page.
Press the OK button.
7. The printer scans the rst page and then prompts
you to load another page. If the document has
multiple pages, use the arrow keys to select the
Yes option, and then press OK. Continue this
process until you have scanned all the pages.
8. When you have scanned the last page, use the
arrow keys to select the No option at the prompt,
and then press OK. The printer sends the fax.
58 Chapter 7 Fax ENWW
Fax from the document feeder (document feeder models only)
1. Insert the originals into the document feeder face-
up.
CAUTION: To prevent damage to the printer, do
not use an original that contains correction tape,
correction uid, paper clips, or staples. Also, do not
load photographs, small originals, or fragile
originals into the document feeder.
123
2. Adjust the paper guides until they are snug against
the paper.
123
3. On the printer control panel, press the Start Fax
button.
4. Use the keypad to enter the fax number.
5.
Press the Start Fax button.
Use speed dials and group-dial entries
NOTE: Phone book entries must be set up using the HP Embedded Web Server (EWS) prior to using the phone
book to send faxes.
1. Load the document onto the scanner glass or into
the document feeder.
123
ENWW Send a fax 59
2. On the printer control panel, press the Start Fax
button.
3. Use the keypad to enter the speed dial or group
dial number that you want to use.
4.
Press the Start Fax button.
Send a fax from the software
The procedure to send a fax varies according to your specications. The most typical steps follow.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Fax, and then select Send Fax. The fax software opens.
3. Enter the fax number of one or more recipients.
4. Load the document on the scanner glass or in the document feeder.
5. Click Send Now.
Send a fax from a third-party software program, such as Microsoft Word
1. Open a document in a third-party program.
2. Click the File menu, and then click Print.
3. Select the fax print driver from the print driver drop-down list. The fax software opens.
4. Enter the fax number of one or more recipients.
5. Include any pages loaded at the printer. This step is optional.
6. Click Send Now.
60 Chapter 7 Fax ENWW
8 Manage the printer
●
Change the printer connection type (Windows)
●
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Update the rmware
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM178MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 61
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software
to change the connection. For example, connect the new printer to the computer using a USB or network
connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.
62 Chapter 8 Manage the printer ENWW
Advanced conguration with HP Embedded Web Server (EWS) and
HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer
control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
●
View and change tray congurations (paper types and sizes)
● View and print internal pages
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. You do not have to have Internet access to open
and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Method two: Open the HP Embedded Web Server (EWS) from a web browser (2-line control panels only)
1. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show IP
Address, and then select Yes. Return to the Home screen to view the IP address.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 63
Tab or section Description
Home tab
Provides printer, status, and
conguration information.
● Device Status: Shows the printer status and shows the approximate percent life remaining
of HP supplies.
● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply
life remaining can vary. Consider having a replacement supply available to install when print
quality is no longer acceptable. The supply does not need to be replaced unless the print
quality is no longer acceptable.
● Device Conguration: Shows the information found on the printer conguration page.
● Network Summary: Shows the information found on the printer network conguration
page.
● Reports: Print the conguration and supplies status pages that the printer generates.
● Color Usage Log: Shows a summary of color jobs that the printer has produced.
● Event Log: Shows a list of all printer events and errors.
● Open Source Licenses: Shows a summary of the licenses for open source software
programs that can be used with the printer.
System tab
Provides the ability to congure the
printer from your computer.
● Device Information: Provides basic printer and company information.
● Paper Setup: Change the default paper-handling settings for the printer.
● Print Quality: Change the default print-quality settings for the printer.
● Energy Settings: Change the default times for entering Sleep/Auto O mode or automatic
shut down.
● Print Density: Change the print density of contrasts, highlights, midtones, and shadows.
● Paper Types: Congure print modes that correspond to the paper types that the printer
accepts.
● System Setup: Change the system defaults for the printer.
● Supply Settings: Change the settings for Cartridge is low alerts and other supplies
information.
● Service: Perform the cleaning procedure on the printer.
● Save and Restore: Save the current settings for the printer to a le on the computer. Use
this le to load the same settings onto another printer or to restore these settings to this
printer at a later time.
● Administration: Set or change the printer password. Enable or disable printer features.
NOTE: The System tab can be password-protected. If this printer is on a network, always
consult with the administrator before changing settings on this tab.
Print tab
Provides the ability to change default
print settings from your computer.
● Printing: Change the default printer print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
● PCL5: View and change the PCL5 settings.
● PostScript: Turn o or on the Print PS Errors feature.
64 Chapter 8 Manage the printer ENWW
Tab or section Description
Fax tab
(Fax models only)
● Receive Options: Congure how the printer handles incoming faxes.
● Phone Book: Add or delete entries in the fax phone book.
● Junk Fax List: Set fax numbers to block from sending faxes to the printer.
● Fax Activity Log: Review recent fax activity for the printer.
Copy tab
(MFP models only)
Congure the default copy settings.
Networking tab
(Network-connected printers only)
Provides the ability to change network
settings from your computer.
Network administrators can use this tab to control network-related settings for the printer when
it is connected to an IP-based network. It also allows the network administrator to set up Wireless
Direct functionality. This tab does not appear if the printer is directly connected to a computer.
HP Web Services tab Use this tab to set up and use various web tools with the printer.
ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 65
Congure IP network settings
●
Introduction
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
Introduction
Use the following sections to congure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP print drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
1. Open the HP Embedded Web Server (EWS):
LED control panels
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
66 Chapter 8 Manage the printer ENWW
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2-line control panels
a. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show
IP Address
, and then select Yes. Return to the Home screen to view the IP address.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
1. Open the HP Embedded Web Server (EWS):
LED control panels
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
ENWW Congure IP network settings 67
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2-line control panels
a. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show
IP Address
, and then select Yes. Return to the Home screen to view the IP address.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description eld. You can change
this name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the HP Embedded Web Server (EWS) or the control-panel menus to manually set an IPv4 address, subnet
mask, and default gateway.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
68 Chapter 8 Manage the printer ENWW
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. On the Networking tab, click the IPv4 Cong Method in the left navigation pane.
3. From the IP Preferred Address Method drop-down, select Manual, and then edit the IPv4 conguration
settings.
4. Click the Apply button.
2-line control panels
1. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show IP
Address, and then select Yes. Return to the Home screen to view the IP address.
2. Open the following menus:
● Network Setup
● IPv4 Cong Method
● Manual
3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then
touch the OK button to save the changes.
ENWW Congure IP network settings 69
Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●
Assign or change the system password using the Embedded Web Server
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
1. Open the HP Embedded Web Server (EWS):
LED control panels
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2-line control panels:
a. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show
IP Address, and then select Yes. Return to the Home screen to view the IP address.
70 Chapter 8 Manage the printer ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. On the System tab, click the Administration link in the left navigation pane.
3. In the area labeled Product Security, enter the password in the Password eld.
4. Re-enter the password in the Conrm Password eld.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
ENWW Printer security features 71
Energy-conservation settings
●
Introduction
●
Print with EconoMode
●
Set the Sleep/Auto O After Inactivity setting
●
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power
●
Set the Delay Shut Down setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode option.
Set the Sleep/Auto O After Inactivity setting
Use the control panel menus to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto O After setting:
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
72 Chapter 8 Manage the printer ENWW
LED control panels:
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. Click the System tab, and then select Energy Settings.
3. From the Sleep/Auto O After Inactivity drop-down, select the time for the delay.
4. Click the Apply button.
2-line control panels:
1. On the printer control panel, press the Setup button.
2. Open the following menus:
● System Setup
● Energy Settings
● Sleep/Auto O After
3. Use the arrow keys to select the time for the Sleep/Auto O delay, and then press the OK button.
Select the time for the Sleep/Auto O After delay.
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of
power
Use the control panel menus to set the amount of time before the printer shuts down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
Complete the following procedure to change the Shut Down After Delay setting:
NOTE: The steps vary according to the type of control panel.
ENWW Energy-conservation settings 73
1 2
1 LED control panel
2 2-line control panel
LED control panels:
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. Click the System tab, and then select Energy Settings.
3. From the Shut Down After Inactivity drop-down, select the time for the delay.
NOTE: The default value is 4 hours.
4. Click the Apply button.
2-line control panels:
1. On the printer control panel, press the Setup button.
2. Open the following menus:
● System Setup
● Energy Settings
● Shut Down After
3. Select the time for the Shut Down After delay.
NOTE: The default value is 4 hours.
74 Chapter 8 Manage the printer ENWW
Set the Delay Shut Down setting
Use the control panel menus to select whether or not the printer delays shutting down after the power button is
pressed.
Complete the following procedure to change the Delay Shut Down setting:
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels:
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. Click the System tab, and then select Energy Settings.
3. Select or clear the Delay when ports are active option.
NOTE: When this option is selected the printer will not shut down unless all ports are inactive. An active
network link or fax connection will prevent the printer from shutting down.
2-line control panels:
1. On the printer control panel, press the Setup button.
2. Open the following menus:
ENWW Energy-conservation settings 75
● System Setup
● Energy Settings
● Delay Shut Down
3. Select one of the delay options:
● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After
setting.
● When Ports Are Active: When this option is selected the printer will not shut down unless all ports are
inactive. An active network link or fax connection will prevent the printer from shutting down.
76 Chapter 8 Manage the printer ENWW
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
ENWW HP Web Jetadmin 77
Update the rmware
HP oers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer rmware for a single printer. When you update the rmware, Web
Service apps will update automatically.
There are two supported methods to perform a rmware update on this printer. Use only one of the following
methods to update the printer rmware.
Method one: Update the rmware using the control panel (2-line control panels only)
Use these steps to load the rmware from the control panel (for network-connected printers only), and/or set
the printer to automatically load future rmware updates. For USB-connected printers, skip to method two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the rmware via a network connection.
2. On the printer control panel, press the Setup button.
3. Open the Service menu, and then open the LaserJet Update menu.
NOTE: If the LaserJet Update option is not listed, use method two.
4. Select Check for Updates Now to check for updates.
NOTE: The printer automatically checks for an update, and if a newer version is detected, the update
process automatically starts.
5. Set the printer to automatically update the rmware when updates become available.
On the printer control panel, press the Setup button.
Open the Service menu, open the LaserJet Update menu, and then select the Manage Updates menu.
Set the Allow Updates option to YES, and then set the Check Automatically option to ON.
Method two: Update the rmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only rmware update option available for printers connected to the computer via a
USB cable. It also works for printers connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to www.hp.com/support, select your country/region language, click Get software and drivers link, type
the printer name in the search eld, press the Enter button, and then select the printer from the list of
search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.
4. Click Download, click Run, and then click Run again.
78 Chapter 8 Manage the printer ENWW
5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a conguration page to verify the installed rmware version before or after the update
process, click Print Cong.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the
utility.
ENWW Update the rmware 79
80 Chapter 8 Manage the printer ENWW
9 Solve problems
●
Customer support
●
Interpret control-panel light patterns (LED control panels only)
●
Restore the factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Resolving print quality problems
●
Improve copy and scan image quality
●
Improve fax image quality
●
Solve wired network problems
●
Solve wireless network problems (wireless models only)
●
Solve fax problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM178MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 81
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/ljM178MFP
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
82 Chapter 9 Solve problems ENWW
Interpret control-panel light patterns (LED control panels only)
If the printer requires user conrmation, the LED control panel alternates between Go and a two-digit status
code. If the printer requires attention, the LED control panel alternates between Er and a two-digit error code.
Use the table below to determine any issues with the printer.
Table 9-1 Status-light legend
Symbol for "light o"
Symbol for "light on"
Symbol for "light blinking"
Table 9-2 Control-panel light patterns
Light status Error code State of the printer Action
The Attention light is
blinking.
Go/01 The printer is in manual-feed mode. Load the correct paper type and size into the input tray.
Press the Start Mono Copy button to continue.
Go/02 The printer is processing a manual
duplex job.
Load the pages into the input tray to print the second
sides. Press the Start Mono Copy button to
continue.
Go/03 Print job is dierent from the user's
settings.
Load plain paper or press the Start Mono Copy
button to continue with the paper currently loaded.
Er/01 The input tray is empty. Load the tray.
Er/02 A door is open. Verify that the top cover is fully closed.
Er/03 The printer failed to pick a sheet of
paper to print.
Press Start Mono Copy to continue.
Er/04 Paper is jammed in the input tray. Clear the jam.
Er/05 Paper is jammed in the toner
cartridge area.
Clear the jam.
Er/06 Paper is jammed in the output bin
area.
Clear the jam.
Er/25 The loaded paper is not the size
needed for the print job.
Replace the paper, or press Start Mono Copy to
continue with the size currently loaded.
Er/26 The printer has experienced a
general engine error.
Press Start Mono Copy to continue.
If the error repeats, turn o the printer. Wait 30
seconds, and then turn on the printer.
Er/81 Incorrect rmware has been loaded.
Press Start Mono Copy to continue. Load the
correct rmware.
ENWW Interpret control-panel light patterns (LED control panels only) 83
Table 9-2 Control-panel light patterns (continued)
Light status Error code State of the printer Action
Er/82 The printer has experienced a bad
code signature.
Press Start Mono Copy to accept the signature, or
press Cancel to stop the upgrade.
Er/83 The printer has canceled a bad code
signature upgrade.
Press Start Mono Copy to continue.
Er/90 The printer has experienced an
engine cable error.
Press Start Mono Copy to continue.
If the error persists, contact HP customer support.
Er/91 The printer has experienced a
scanner cable error.
Press Start Mono Copy to continue.
If the error persists, contact HP customer support.
Er/92 The printer has experienced a
control-panel cable error.
Press Start Mono Copy to continue.
If the error persists, contact HP customer support.
The Attention light is
blinking and the
Toner light is on.
Er/08 The toner cartridge is very low. Replace the toner cartridge.
Er/10 Multiple supplies are low. Replace the supplies.
The Attention and
Toner lights are
blinking.
Er/07 The toner cartridge is missing or
incorrectly installed.
Install or reinstall the toner cartridge.
Er/11 The toner cartridge is incompatible
with the printer, possibly due to a
missing or damaged memory chip.
Replace the toner cartridge.
Er/13 Multiple supplies are incompatible
with the printer, possibly due to a
missing or damaged memory chip.
Replace the supplies.
Er/14 The toner cartridge has been
protected on another printer.
Replace the toner cartridge.
Er/16 Multiple supplies have been
protected on another printer.
Replace the supplies.
Er/17 An unauthorized toner cartridge is
installed.
Replace the toner cartridge.
Er/19 Unauthorized supplies are installed. Replace the supplies.
84 Chapter 9 Solve problems ENWW
Table 9-2 Control-panel light patterns (continued)
Light status Error code State of the printer Action
Er/20 The cartridge sensor has
experienced an error.
Replace the toner cartridge.
The Attention and
Ready lights are on.
Er/30
Er/49
Er/50
Er/51
Er/52
Er/53
Er/54
Er/55
Er/56
Er/57
Er/58
Er/59
Er/60
Er/79
The printer has experienced a fatal
error from which it cannot recover.
1. Turn o the printer or disconnect the power cord
from the printer.
2. Wait 30 seconds, and then turn on the printer or
reconnect the power cord to the printer.
3. Wait for the printer to initialize.
If the error persists, contact HP customer support.
ENWW Interpret control-panel light patterns (LED control panels only) 85
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels:
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. Click the System tab, and then click the Save and Restore page.
3. Select Restore Defaults.
The printer automatically restarts.
2-line control panels:
1. On the printer control panel, press the Setup button.
2. Open the Service menu.
3. Select Restore Defaults.
The printer automatically restarts.
86 Chapter 9 Solve problems ENWW
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel or EWS
Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary.
Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does
not need to be replaced now.
Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The
cartridge does not need to be replaced now unless the print quality is no longer acceptable.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection Warranty
on this supply has ended appears on the Supplies Status Page or the EWS.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new cartridge.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels:
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. Click the System tab, and then select Supply Settings.
3. Select one of the following options from the Very Low Setting (Black Cartridge): or Very Low Setting (Color
Cartridges): drop-down:
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS 87
● Select the Continue option to set the printer to alert you that the cartridge is very low, but to continue
printing.
● Select the Stop option to set the printer to stop printing until you replace the cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the cartridge.
2-line control panels:
1. On the printer control panel, press the Setup button.
2. Open the following menus:
● System Setup
● Supply Settings
● Black Cartridge or Color Cartridges
● Very Low Setting
3. Select one of the following options:
● Select the Continue option to set the printer to alert you that the cartridge is very low, but to continue
printing.
● Select the Stop option to set the printer to stop printing until you replace the cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the cartridge.
You can acknowledge the prompt and continue printing. A customer congurable option on this
printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This
option is provided as a customer convenience and is not an indication these pages will have
acceptable print quality.
For printers with fax capability
When the printer is set to the Stop or Prompt option, there is some risk that faxes will not print when the printer
resumes printing. This can occur if the printer has received more faxes than the memory can hold while the
printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the cartridge, but print quality might degrade.
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
88 Chapter 9 Solve problems ENWW
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
●
The document feeder jams, skews, or picks up multiple sheets of paper
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP printers only.
● The original might have something on it, such as staples or self-adhesive notes, that must be removed.
● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
ENWW Printer does not pick up paper or misfeeds 89
● Make sure that the top document-feeder cover is closed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
● The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack ts below the guides in the input tray, and remove pages from the output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
90 Chapter 9 Solve problems ENWW
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the product.
●
Paper jam locations
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in the document feeder (fw models only)
●
Clear paper jams in Tray 1
●
Clear paper jams in the rear door and the fuser area
●
Clear paper jams in the output bin
Paper jam locations
4
1
3
2
1 Document feeder (fw models only)
2 Output bin
3 Tray 1
4 Rear door and fuser area
ENWW Clear paper jams 91
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type on the printer control panel. Adjust
paper settings if necessary.
LED control panels:
a. Open the HP Embedded Web Server (EWS):
i. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer
name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click the folder for the printer, and then select the printer
name. The HP printer assistant opens.
ii. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
b. Click the System tab, and then click the Paper Setup page.
c. Select the tray from the list.
d. Select Default Paper Type and then select the type of paper that is in the tray.
e. Select Default Paper Size and then select the size of paper that is in the tray.
f. Click Apply to save the changes.
92 Chapter 9 Solve problems ENWW
2-line control panels:
a. On the printer control panel, press the Setup button.
b. Open the following menus:
● System Setup
● Paper setup
c. Select the tray from the list.
d. Select Default Paper Type and then select the type of paper that is in the tray.
e. Select Default Paper Size and then select the size of paper that is in the tray.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
LED control panels:
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
c. On the Systems tab, click Service.
d. In the Cleaning Mode area, click Start to begin the cleaning process.
2-line control panels:
a. On the printer control panel, press the Setup button.
b. Open the Service menu.
c. Select Cleaning Page.
d. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a conguration page to test the printer.
LED control panels:
▲ Press and hold the Start Color Copy button until the Ready light begins blinking, and then
release the button.
ENWW Clear paper jams 93
2-line control panels:
a. On the printer control panel, press the Setup button.
b. Open the Reports menu.
c. Select Conguration Report.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
94 Chapter 9 Solve problems ENWW
Clear paper jams in the document feeder (fw models only)
Use the following procedure to check for paper in all possible jam locations related to document feeder. When a
jam occurs, the control panel might display a message that assists in clearing the jam.
1. Open the document-feeder cover.
2. Remove any jammed paper.
3. Close the scanner lid.
ENWW Clear paper jams 95
4. Lift the document feeder input tray to provide
better access to the document feeder output bin,
and then remove any jammed paper from the
output area.
96 Chapter 9 Solve problems ENWW
5. Open the scanner lid. If paper is jammed behind
the white plastic backing, gently pull it out.
6. Lower the scanner lid.
NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the
document. Remove all staples and paper clips from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that
are printed on plain paper.
ENWW Clear paper jams 97
Clear paper jams in Tray 1
Use the following procedure to clear jams in Tray 1. When a jam occurs, on the LED control panel, the Attention
LED ashes and a message that assists in clearing the jam might display on the 2-line control panel.
1. Pull the tray completely out of the printer.
2. Remove any jammed or damaged sheets of paper.
3. Reinsert and close Tray 1.
98 Chapter 9 Solve problems ENWW
Clear paper jams in the rear door and the fuser area
Use the following procedure to clear jams in the rear door and fuser area. When a jam occurs, on the LED control
panel, the Attention LED ashes and a message that assists in clearing the jam might display on the 2-line
control panel.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the rear door.
ENWW Clear paper jams 99
2. Gently pull out any jammed paper from the rollers
in the rear door area.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
3. Close the rear door.
100 Chapter 9 Solve problems ENWW
Clear paper jams in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam
occurs, on the LED control panel, the Attention LED ashes and a message that assists in clearing the jam
might display on the 2-line control panel.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the rear door.
2. If paper is visible in the output bin, grasp the
leading edge and remove it. Use both hands to
remove jammed paper to avoid tearing the paper.
ENWW Clear paper jams 101
3. Gently pull out any jammed paper from the rollers
in the rear door area.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
4. Close the rear door.
102 Chapter 9 Solve problems ENWW
Improve print quality
●
Introduction
●
Update the printer rmware
●
Print from a dierent software program
●
Check the paper-type setting for the print job
●
Check toner-cartridge status
●
Print a cleaning page
●
Visually inspect the toner cartridge or cartridges
●
Check paper and the printing environment
●
Try a dierent print driver
●
Check the EconoMode settings
●
Adjust Print Density
●
Calibrate the printer to align the colors
●
Adjust color settings (Windows)
●
Print and interpret the print quality page
Introduction
The following information provides troubleshooting steps to resolve print-quality problems, including the
following problems:
● Smears
● Fuzzy print
● Dark print
● Light print
● Streaks
● Missing toner
● Scattered dots of toner
● Loose toner
● Skewed images
To resolve these or other print-quality problems, try the following solutions in the order presented.
For information about resolving specic image defects, see the Resolving print quality problems section of this
User Guide.
ENWW Improve print quality 103
Update the printer rmware
Try upgrading the printer rmware. For more information, see the Update the rmware section of this User
Guide.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the printer
1. Open the tray.
2. Verify that the tray is loaded with the correct type of paper.
3. Close the tray.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
104 Chapter 9 Solve problems ENWW
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
Step one: Print the supplies status page (LED control panels)
The printer prints the supplies summary page when it prints the conguration page.
1.
Press and hold the Resume button until the Ready light begins blinking.
2.
Release the Resume button.
Step one: Print the supplies status page (2-line control panels)
1. On the printer control panel, press the Setup button.
2. Select Reports.
3. Select Supplies Status.
Step two: Check supplies status
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the Supplies Status Page or the EWS.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it, or has the HP logo on it. For more information on identifying
HP cartridges go to www.hp.com/go/learnaboutsupplies.
ENWW Improve print quality 105
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-
quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
3. On the Systems tab, click Service.
4. In the Cleaning Mode area, click Start to begin the cleaning process.
2-line control panels
1. On the printer control panel, press the Setup button.
2. Select the following menus:
● Service
● Cleaning Page
3. Load plain letter or A4 paper when you are prompted, and then select OK.
A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the
page that prints.
106 Chapter 9 Solve problems ENWW
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
ENWW Improve print quality 107
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. Click the System tab, and then select the Service page.
3. In the Adjust Alignment area, select the tray to adjust.
4. Adjust the alignment settings, and then click Apply
5. Click Print Test Page to print a test page in order to conrm the new alignment settings.
2-line control panels
1. On the printer control panel, press the Setup button.
2. Select the following menus:
● System Setup
● Print Quality
108 Chapter 9 Solve problems ENWW
● Adjust Alignment
● Print Test Page
3. Select the tray to adjust, and then follow the instructions on the printed pages.
4. Print the test page again to verify the results. Make further adjustments if necessary.
5. Select OK to save the new settings.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM178MFP.
HP PCL.6 driver
If available, this printer-specic print driver supports older operating systems like Windows
®
XP and Windows Vista
®
. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL 6 driver This printer-specic print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 driver This product-specic print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver
● Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
ENWW Improve print quality 109
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust Print Density
Complete the following steps to adjust the print density.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
1. Open the HP Embedded Web Server (EWS):
LED control panels
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
110 Chapter 9 Solve problems ENWW
2-line control panels
a. On the printer control panel, press the Setup button. Open the Network Setup menu, select Show
IP Address, and then select Yes. Return to the Home screen to view the IP address.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab, and then select the Print Density page.
3. Select the correct density settings.
4. Click Apply to save the changes.
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
ENWW Improve print quality 111
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. Click the System tab, and then select the Print Quality page.
3. Select Calibrate Now:, and then click Apply to start the calibration process.
2-line control panels
1. On the printer control panel, press the Setup button.
2. Select the following menus:
● System Setup
● Print Quality
● Color Calibration
● Calibrate Now
3. Select OK to start the calibration process.
4. A Calibrating message will display on the printer control panel. The calibration process takes a few minutes
to complete. Do not turn the printer o until the calibration process has nished. Wait while the printer
calibrates, and then try printing again.
Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page do not match colors on
the computer screen, or if the colors on the printed page are not satisfactory.
Change the color options
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to
print color documents for photocopying or faxing. Also use this option to print draft copies or to save color
toner.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
112 Chapter 9 Solve problems ENWW
Print and interpret the print quality page
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels
1. Open the HP Embedded Web Server (EWS).
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. Click the Home tab, and then select the Reports page.
3. Find Print Quality Page in the list of reports, and then click Print.
2-line control panels
1. On the printer control panel, press the Setup button.
2. Select the Reports menu.
3. Select the Print Quality Page item.
This page contains ve bands of color, which are divided into four groups as indicated in the following illustration.
By examining each group, you can isolate the problem to a particular toner cartridge.
ENWW Improve print quality 113
Figure 9-1 Print quality page
Section Toner cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that
group.
● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine
if the dots are always the same color; for example, if magenta dots appear in all ve color bands. If the dots
are all the same color, replace that toner cartridge.
● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is
probably causing the problem.
114 Chapter 9 Solve problems ENWW
Resolving print quality problems
●
Introduction
●
Troubleshoot print quality problems
Introduction
The following information provides troubleshooting steps for solving image defect issues, including the following
defects:
● Light print
● Gray background or dark print
● Blank pages
● Black pages
● Dark or light bands
● Dark or light streaks
● Missing toner
● Skewed images
● Colors that do not align
● Curled paper
Troubleshoot print quality problems
Table
9-3 Image defects table quick reference
Table 9-4 Light print on page 117 Table 9-5 Gray background or dark print
on page 118
Table 9-6 Blank page — No print on page 118
ENWW Resolving print quality problems 115
Table 9-3 Image defects table quick reference (continued)
Table 9-7 Black page on page 119 Table 9-8 Banding defects on page 119 Table 9-9 Streak defects on page 120
Table 9-10 Fixing/fuser defects on page 121 Table 9-11 Image placement defects
on page 121
Table 9-12 Color plane registrations defects
(color models only) on page 122
Table 9-13 Output defects on page 122
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
116 Chapter 9 Solve problems ENWW
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
Table 9-4 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Mono models only: Make sure that the
Economode setting is disabled both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supply status page and check
for life and usage of the cartridge.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
ENWW Resolving print quality problems 117
Table 9-5 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is in within
the supported operating temperature
and humidity range.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
Table 9-6 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the problem persists, go to
support.hp.com.
118 Chapter 9 Solve problems ENWW
Table 9-7 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge
4. If the problem persists, go to
support.hp.com.
Table 9-8 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the problem persists, go to
support.hp.com.
ENWW Resolving print quality problems 119
Table 9-9 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the problem persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical streaks and ITB cleaning
streaks (color models only):
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the problem persists, go to
support.hp.com.
120 Chapter 9 Solve problems ENWW
Table 9-10 Fixing/fuser defects
Description Fixing/fuser Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the problem persists, go to
support.hp.com.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select Normal.
Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the problem persists, go to
support.hp.com.
Table 9-11 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the problem persists, go to
support.hp.com.
ENWW Resolving print quality problems 121
Table 9-12 Color plane registrations defects (color models only)
Description Sample Possible solutions
Color plane registrations:
One or more color of the planes is not
aligned with the other color planes. The
primary error will typically occur with yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very Low
state or the printed output is severely
faded, replace the cartridge.
4. From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.
5. If the problem persists, go to
support.hp.com.
Table 9-13 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3. Print in duplex mode.
4. If the problem persists, go to
support.hp.com.
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the problem persists, go to
support.hp.com.
122 Chapter 9 Solve problems ENWW
Improve copy and scan image quality
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve the
issue.
●
Check the scanner glass for dirt and smudges
●
Eliminate lines or streaks when using the document feeder
●
Check the paper settings
●
Check the image adjustment settings
●
Optimize for text or pictures
●
Check the scanner resolution and color settings on the computer
●
Edge-to-edge copying
●
Clean the pickup rollers and separation pad in the document feeder (fw models only)
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner.
1. Press the power button to turn the printer o, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen.
They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
ENWW Improve copy and scan image quality 123
Eliminate lines or streaks when using the document feeder
If lines or streaks appear on copied or scanned documents when using the document feeder, use the procedure
below to clean debris from the document feeder glass. Debris can include dust, paper or toner dust, residue from
sticky note adhesive, correction uid or tape, ink, ngerprints, and more.
1. Open the scanner lid.
2. Locate the one-inch strip of glass to the left of the main scanner atbed glass, and then use a soft, lint-free
cloth moistened with water to clean the glass strip.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the product; these can damage the product. Do not place liquids directly on the glass or platen.
They might seep and damage the product.
3. On the underside of the scanner lid above the strip of glass, use a soft, lint-free cloth moistened with water
to clean the upper plastic strip.
4. Dry the glass strip and the upper strip with a soft, dry cloth to prevent spotting, and then try again to copy
or scan.
Check the paper settings
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
124 Chapter 9 Solve problems ENWW
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. On the Systems tab, click Paper Setup.
3. Change the necessary settings, and then click Apply.
2-line control panels
1. On the printer control panel, press the Setup button.
2. Open the following menus:
● System Setup
● Paper Setup
3. Select Def. paper size.
4. Select the name of the paper size that is in the input tray, and then press the OK button.
5. Select Def. paper type.
6. Select the name of the paper type that is in the input tray, and then press the OK button.
Check the image adjustment settings
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels
Use the HP Embedded Web Server (EWS) to check the image adjustment settings.
1. Open the HP Embedded Web Server (EWS).
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
ENWW Improve copy and scan image quality 125
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. Click the Copy tab.
3. In the Advanced Image Adjustmentarea, change the settings as needed.
● Lightness: Adjusts the lightness/darkness setting.
● Contrast: Adjusts the contrast between the lightest and darkest areas of the image.
● Sharpen: Adjusts clarity of text characters.
● Background Removal: Adjusts the darkness of the background of the image. This is especially useful
for original documents that are printed on colored paper.
● Grayness: Adjusts the vividness of colors.
4. Click Set as New Defaults to save the settings.
2-line control panels
1. Press the Copy Menu button.
2. Use the arrow buttons to select the Image Adjustment menu, and then press the OK button.
3. Select the setting you want to adjust, and then press the OK button.
● Lightness: Adjusts the lightness/darkness setting.
● Contrast: Adjusts the contrast between the lightest and darkest areas of the image.
● Sharpen: Adjusts clarity of text characters.
● Background Removal: Adjusts the darkness of the background of the image. This is especially useful
for original documents that are printed on colored paper.
● Color Balance: Adjusts the red, green, and blue color hues.
● Grayness: Adjusts the vividness of colors.
4. Use the arrow buttons to adjust the value for the setting, and then touch the OK button.
5. Adjust another setting, or touch the back arrow to return to the main copy menu.
126 Chapter 9 Solve problems ENWW
Optimize for text or pictures
NOTE: The steps vary according to the type of control panel.
1 2
1 LED control panel
2 2-line control panel
LED control panels
1. Open the HP Embedded Web Server (EWS):
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2. On the Copy tab, select the Optimize drop-down list.
3. Select the setting you want to use.
● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
● Mixed: Use this setting for documents that contain a mixture of text and graphics.
● Text: Use this setting for documents that contain mostly text.
● Picture: Use this setting for documents that contain mostly graphics.
4. Change the necessary settings, and then click Apply.
2-line control panels
1. On the printer control panel, press the Copy Menu button.
2. To optimize copy quality for dierent types of documents, use the arrow keys to select the Optimize menu,
and then press the OK button. The following copy-quality settings are available:
ENWW Improve copy and scan image quality 127
● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
● Mixed: Use this setting for documents that contain a mixture of text and graphics.
● Text: Use this setting for documents that contain mostly text.
● Picture: Use this setting for documents that contain mostly graphics.
Check the scanner resolution and color settings on the computer
If you are printing a scanned image, and the quality is not what you expected, you might have selected a
resolution or color setting in the scanner software that does not match your needs. Resolution and color
aect
the following features of scanned images:
● Image clarity
● Texture of gradations (smooth or rough)
● Scan time
● File size
Scanning resolution is measured in pixels per inch (ppi).
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white dene the number of colors possible. You can adjust the scanner hardware
resolution to up to 1200 ppi.
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.
NOTE: Setting the resolution and color to a high value can create large les that take up disk space and slow
the scanning process. Before setting the resolution and color, determine how you are going to use the scanned
image.
Resolution and color guidelines
The following table describes the recommended resolution and color settings for dierent types of scan jobs.
NOTE: The default resolution is 200 ppi.
Intended use Recommended resolution Recommended color settings
Fax 150 ppi ● Black and White
Email 150 ppi ● Black and White, if the image does not
require smooth gradation
● Grayscale, if the image requires
smooth gradation
● Color, if the image is in color
Edit text 300 ppi ● Black and White
128 Chapter 9 Solve problems ENWW
Intended use Recommended resolution Recommended color settings
Print (graphics or text) 600 ppi for complex graphics, or if you want
to signicantly enlarge the document
300 ppi for normal graphics and text
150 ppi for photos
● Black and White for text and line art
● Grayscale for shaded or colored
graphics and photos
● Color, if the image is in color
Display on screen 75 ppi ● Black and White for text
● Grayscale for graphics and photos
● Color, if the image is in color
Color
You can set the color values to the following settings when scanning.
Setting Recommended use
Color Use this setting for high-quality color photos or documents in which
the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when le size is an issue or when you want to scan
a document or photograph quickly.
Edge-to-edge copying
The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page.
Considerations for printing or scanning documents with cropped edges:
● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner
indicated by the icon on the scanner. Recopy or scan in this position.
● When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce
the image so the copy is not cropped.
ENWW Improve copy and scan image quality 129
Clean the pickup rollers and separation pad in the document feeder (fw models only)
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the
document-feeder rollers and separation pad.
1. Open the document-feeder access cover.
2. Use a moist, lint-free cloth to wipe both pickup
rollers and the separation pad to remove dirt.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer.
3. Close the document feeder access cover.
130 Chapter 9 Solve problems ENWW
Improve fax image quality
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve the
issue.
●
Check the scanner glass for dirt and smudges
●
Check the send-fax resolution settings
●
Check the error-correction settings
●
Check the t-to-page setting
●
Send to a dierent fax machine
●
Check the sender's fax machine
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner.
1. Press the power button to turn the printer o, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen.
They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
Check the send-fax resolution settings
1. On the printer control panel, press the Setup button.
2. Select Fax Setup.
ENWW Improve fax image quality 131
3. Select Send Fax Setup, and then select Def. Resolution.
4. Select the desired resolution setting, and then press OK.
Check the error-correction settings
Usually, the printer monitors the signals on the telephone line while it is sending or receiving a fax. If the printer
detects an error during the transmission and the error-correction setting is On, the printer can request that the
portion of the fax be resent. The factory-set default for error correction is On.
You should turn o error correction only if you are having trouble sending or receiving a fax, and you are willing
to accept the errors in the transmission. Turning
o the setting might be useful when you are trying to send a fax
overseas or receive one from overseas, or if you are using a satellite telephone connection.
1. On the printer control panel, press the Setup button.
2. Select Service, and then select Fax Service.
3. Select Error Correction, and then select On.
Check the t-to-page setting
If the printer printed a fax job o the page, turn on the t-to-page feature from the printer control panel.
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.
1. On the printer control panel, press the Setup button.
2. Select Fax Setup, and then select Recv. Fax Setup.
3. Select Fit to Page, and then select On.
Send to a dierent fax machine
Try sending the fax to a dierent fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Check the sender's fax machine
Ask the sender to try sending from a dierent fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a dierent fax machine is unavailable, ask the sender to consider making the following
changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
132 Chapter 9 Solve problems ENWW
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
● The periodic loss of ability to communicate with the printer
● The printer cannot be found during driver installation
● A periodic failure to print
NOTE: If you have been experiencing intermittent loss of network productivity, rst update the printer
rmware. For instructions on how to update the printer rmware, go to http://support.hp.com, search for your
printer, and then search on “update the rmware.”
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network traic, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
ENWW Solve wired network problems 133
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6. If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
2. Recongure the network settings if necessary.
134 Chapter 9 Solve problems ENWW
Solve wireless network problems (wireless models only)
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless conguration completes
●
The printer does not print, and the computer has a third-party rewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Perform a wireless network diagnostic test
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a conguration
page from the printer control panel
Wireless connectivity checklist
● Verify that the network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
ENWW Solve wireless network problems (wireless models only) 135
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn o any third-party rewalls on your computer.
136 Chapter 9 Solve problems ENWW
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
● Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1. On the printer control panel, press the OK button.
2. Open the following menus:
● Self Diagnostics
● Run Wireless Test
3. Press the OK button to start the test. The printer prints a test page that shows test results.
ENWW Solve wireless network problems (wireless models only) 137
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
138 Chapter 9 Solve problems ENWW
Solve fax problems
Introduction
Use the fax troubleshooting information to help resolve issues.
●
Fax troubleshooting checklist
●
Solve general fax problems
Fax troubleshooting checklist
● Several possible xes are available. After each recommended action, retry faxing to see if the problem is
resolved.
● For best results during fax problem solving, make sure the line from the printer is connected directly to the
wall phone port. Disconnect all other devices that are connected to the printer.
1. Verify that the telephone cord is connected to the correct port on the back of the printer.
2. Check the phone line by using the fax test:
a. On the printer control panel, press the Setup button.
b. Select Service, and then select Run Fax Test. The printer prints a fax test report.
The report contains the following possible results:
● Pass: The report contains all of the current fax settings for review.
● Fail: The report indicates the nature of the error and contains suggestions for how to resolve the
issue.
3. Verify that the printer rmware is current:
a. Print a conguration page from the control panel Reports menu to obtain the current rmware date
code.
b. Go to www.hp.com/support, select your country/region language, click Get software and drivers link,
type the printer name in the search eld, press the ENTER button, and then select the printer from the
list of search results.
c. Select the operating system.
d. Under the Firmware section, locate the Firmware Update Utility.
NOTE: Make sure to use the rmware update utility that is specic to the printer model.
e. Click Download, click Run, and then click Run again.
f. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a conguration page to verify the installed rmware version before or after the
update process, click Print Cong.
g. Follow the on-screen instructions to complete the installation, and then click the Exit button to close
the utility.
ENWW Solve fax problems 139
4. Verify that the fax was set up when the printer software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5. Verify that the telephone service supports analog fax.
● If using ISDN or digital PBX, contact your service provider for information about conguring to an
analog fax line.
● If using a VoIP service, change the Fax Speed setting to Slow (V.29) from the control panel. Ask if your
service provider supports fax and for the recommended fax modem speed. Some companies might
require an adapter.
● If you are using a DSL service, make sure that a lter is included on the phone-line connection to the
printer. Contact the DSL service provider, or purchase a DSL lter if you do not have one. If a DSL lter
is installed, try another lter because lters can be defective.
Solve general fax problems
●
Faxes are sending slowly
●
Fax quality is poor
●
Fax cuts o or prints on two pages
Faxes are sending slowly
The printer is experiencing poor phone line quality.
● Retry sending the fax when the line conditions have improved.
● Check with the phone service provider that the line supports fax.
● Turn o the Error Correction setting.
a. On the printer control panel, press the Setup button.
b. Select Service, and then select Fax Service.
c. Select Error Correction, and then select O.
NOTE: This can reduce image quality.
● Use white paper for the original. Do not use colors such as gray, yellow, or pink.
● Increase the Fax Speed setting.
a. On the printer control panel, press the Setup button.
b. Select Fax Setup, and then select Advanced Setup.
c. Select Fax Speed, and then select the correct setting.
● Divide large fax jobs into smaller sections, and then fax them individually.
● Change the fax settings on the control panel to a lower resolution.
a. On the printer control panel, press the Setup button.
b. Select Fax Setup.
140 Chapter 9 Solve problems ENWW
c. Select Advanced Setup, and then select Fax Resolution.
d. Select the desired resolution setting, and then press OK .
Fax quality is poor
Fax is blurry or light.
● Increase fax resolution when sending faxes. Resolution does not aect received faxes.
a. On the printer control panel, press the Setup button.
b. Select Fax Setup.
c. Select Advanced Setup, and then select Fax Resolution.
d. Select the desired resolution setting, and then press OK.
NOTE: Increasing resolution slows transmission speed.
● Turn on the Error Correction setting from the control panel.
a. On the printer control panel, press the Setup button.
b. Select Service, and then select Fax Service.
c. Select Error Correction, and then select On.
● Check the toner cartridges and replace if necessary.
● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.
Fax cuts o or prints on two pages
● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size
settings.
a. On the printer control panel, press the Setup button.
b. Select System Setup, and then select Paper Setup.
c. Select Default Paper Size, and then select the correct setting.
● Set the paper type and size for the tray used for faxes.
● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper.
a. On the printer control panel, press the Setup button.
b. Select Fax Setup, and then select Advanced Setup.
c. Select Fit to Page, and then select On.
NOTE: If the Fit to Page setting is o and the Default Paper Size setting is set to letter, a legal size original prints
on two pages.
ENWW Solve fax problems 141
142 Chapter 9 Solve problems ENWW
Index
A
accessories
ordering 22
part numbers 22
acoustic specications 11
AirPrint 38
Android devices
printing from 39
B
bins, output
locating 2
browser requirements
HP Embedded Web Server 63
C
calibrate
colors 111
cartridge
replacing 24
checklist
fax troubleshooting 139
wireless connectivity 135
cleaning
glass 123, 131
paper path 106
color options
changing, Windows 112
color theme
changing, Windows 112
colors
calibrate 111
control panel
LED 4
LED light patterns 83
locating 2
copying
edges of documents 129
multiple copies 42
optimizing for text or pictures
127
setting paper size and type 124
single copies 42
two-sided documents 43
covers, locating 2
customer support
online 82
D
defaults, restoring 86
dimensions, printer 10
document feeder 43
copying two-sided documents 43
faxing from 59
jams 95
paper-feeding problems 89
double-sided copying 43
double-sided printing
Mac 33
Windows 30
drivers, supported 7
duplex 43
duplex printing
Mac 33
duplex printing (double-sided)
Windows 30
duplexing
manually (Mac) 33
manually (Windows) 30
E
EconoMode setting 72, 109
economy settings 72
electrical specications 11
electronic faxes
sending 60
Embedded Web Server (EWS)
assigning passwords 70
features 63
envelope
orientation 19
envelopes, loading 19
Explorer, versions supported
HP Embedded Web Server 63
F
factory-set defaults, restoring 86
fax
sending from software 60
solve general problems 140
solve page-space issues 141
solve poor quality 141
solve slow speed 140
speed dials 59
fax ports
locating 3
fax troubleshooting
checklist 139
faxing
from a computer (Windows) 60
from the document feeder 59
from the atbed scanner 58
fuser
jams 99
G
glass, cleaning 123, 131
H
HP Customer Care 82
HP Device Toolbox, using 63
HP Easy Scan Software (OS X) 47
HP Embedded Web Server (EWS)
features 63
HP ePrint 37
ENWW Index 143
HP ePrint software 38
HP EWS, using 63
HP Scan software (Windows) 46
HP Web Jetadmin 77
I
image quality
check toner-cartridge status 105
image quality issues
examples and solutions 115
interface ports
locating 3
Internet Explorer, versions supported
HP Embedded Web Server 63
J
jams
document feeder 95
fuser 99
locations 91
output bin 101
rear door 99
Tray 1 98
Jetadmin, HP Web 77
L
label
orientation 20
labels
printing on 20
labels, loading 20
LED control panel
controls 4
loading
paper in Tray 1 14
M
maintenance kits
part numbers 22
manual duplex
Mac 33
Windows 30
memory
included 7
memory chip (toner)
locating 24
Microsoft Word, faxing from 60
mobile printing
Android devices 39
mobile printing solutions 7
mobile printing, software supported
9
multiple pages per sheet
printing (Mac) 33
printing (Windows) 31
N
network installation 62
network port
locating 3
networks
HP Web Jetadmin 77
installing the printer 62
supported 7
number of copies, changing 42
O
on/o button, locating 2
online support 82
operating systems (OS)
supported 7
operating systems, supported 7
ordering
supplies and accessories 22
OS (operating system)
supported 7
output bin
clear jams 101
locating 2
P
pages per minute 7
pages per sheet
selecting (Mac) 33
selecting (Windows) 31
paper
loading Tray 1 14
selecting 107
Tray 1 orientation 17
paper jams
document feeder 95
fuser 99
locations 91
output bin 101
rear door 99
Tray 1 98
paper pickup problems
solving 89
paper type
selecting (Windows) 31
paper types
selecting (Mac) 34
paper, ordering 22
part numbers
accessories 22
replacement parts 22
staple cartridges 22
supplies 22
toner cartridge 22
toner cartridges 22
phone book, fax
adding entries 59
power
consumption 11
power connection
locating 3
power switch, locating 2
print drivers, supported 7
print on both sides
Mac 33
manually, Windows 30
Windows 30
product and serial number label
locating 3
R
rear door
jams 99
replacement parts
part numbers 22
replacing
toner cartridges 24
restoring factory-set defaults 86
S
scanner
faxing from 58
glass cleaning 123, 131
scanning
from HP Easy Scan Software (OS
X) 47
from HP Scan software
(Windows) 46
security lock slot
locating 3
sending faxes
from software 60
serial number label
locating 3
144 Index ENWW
settings
factory-set defaults, restoring 86
shut down after delay
setting 73
single-sheet priority feed slot
loading envelopes 19
loading labels 20
sleep delay
setting 72
software
sending faxes 60
solve problems
fax 140
specications
electrical and acoustic 11
speed dials
programming 59
staple cartridges
part numbers 22
status
control panel lights 83
supplies
low threshold settings 87
ordering 22
part numbers 22
replacing toner cartridges 24
using when low 87
support
online 82
system requirements
HP Embedded Web Server 63
minimum 9
T
technical support
online 82
toner cartridge
low threshold settings 87
part numbers 22
using when low 87
toner cartridges
components 24
part numbers 22
replacing 24
Tray 1
jams 98
loading 14
loading envelopes 19
loading labels 20
paper orientation 17
trays
capacity 7
included 7
locating 2
troubleshooting
check toner-cartridge status 105
faxes 139
LED, errors 83
LED, light patterns 83
network problems 133
paper feed problems 89
wired network 133
wireless network 135
two-sided copying 43
U
USB port
locating 3
W
web browser requirements
HP Embedded Web Server 63
Web sites
customer support 82
HP Web Jetadmin, downloading
77
weight, printer 10
Wi-Fi Direct printing 9, 35
Windows
faxing from 60
wireless network
troubleshooting 135
wireless network interference 138
Word, faxing from 60
ENWW Index 145
146 Index ENWW
… 4 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for HP Color LaserJet Pro M253 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of HP Color LaserJet Pro M253 in the language / languages: Dutch as an attachment in your email.

The manual is 7,04 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of HP Color LaserJet Pro M253

HP Color LaserJet Pro M253 User Manual - English - 130 pages

HP Color LaserJet Pro M253 User Manual - German - 130 pages

HP Color LaserJet Pro M253 Quick start guide - All languages - 32 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info