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HP Color LaserJet Enterprise M552DN Manual

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User Guide
Color LaserJet Enterprise M552
Color LaserJet Enterprise M553
www.hp.com/support/colorljM552
www.hp.com/support/colorljM553
M553xM552dn
M553dn
M553n
HP Color LaserJet Enterprise M552, M553
User Guide
Copyright and License
© 2015 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Part number: B5L24-90908
Edition 2, 4/2015
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Microsoft®, Windows®, Windows® XP, and
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Group.
Table of contents
1 Product overview .......................................................................................................................................... 1
Product views ........................................................................................................................................................ 2
Product front view ............................................................................................................................... 2
Product back view ............................................................................................................................... 3
Interface ports ..................................................................................................................................... 4
Control-panel view (4-line control panel, n and dn models only) ..................................................... 5
Control-panel view (touchscreen control panel, x model only) ......................................................... 6
Product specifications ........................................................................................................................................... 8
Technical specifications ...................................................................................................................... 8
Supported operating systems ............................................................................................................ 9
Mobile printing solutions .................................................................................................................. 11
Product dimensions .......................................................................................................................... 12
Power consumption, electrical specifications, and acoustic emissions .......................................... 14
Operating-environment range .......................................................................................................... 14
Product hardware setup and software installation ............................................................................................ 16
2 Paper trays ................................................................................................................................................. 17
Load Tray 1 .......................................................................................................................................................... 18
Introduction ....................................................................................................................................... 18
Tray 1 paper orientation ................................................................................................................... 20
Use alternative letterhead mode ...................................................................................................... 21
Enable Alternative Letterhead Mode by using the product control-panel menus ........ 21
Print with Alternative Letterhead Mode (Windows) ....................................................... 21
Load Trays 2, 3, 4, and 5 ...................................................................................................................................... 22
Introduction ....................................................................................................................................... 22
Trays 2, 3, 4, and 5 paper orientation ............................................................................................... 24
Use alternative letterhead mode ...................................................................................................... 25
Enable Alternative Letterhead Mode by using the product control-panel menus ........ 25
Print with Alternative Letterhead Mode (Windows) ....................................................... 25
Load envelopes .................................................................................................................................................... 26
Introduction ....................................................................................................................................... 26
Envelope orientation ......................................................................................................................... 26
ENWW iii
3 Supplies, accessories, and parts ................................................................................................................... 27
Order supplies, accessories, and parts ............................................................................................................... 28
Ordering ............................................................................................................................................. 28
Supplies and accessories .................................................................................................................. 28
Customer self-repair parts ............................................................................................................... 29
Replace the toner cartridges ............................................................................................................................... 31
Introduction ....................................................................................................................................... 31
Toner-cartridge information ............................................................................................................. 31
Remove and replace the cartridges .................................................................................................. 32
Replace the toner-collection unit ....................................................................................................................... 36
Introduction ....................................................................................................................................... 36
Remove and replace the toner-collection unit ................................................................................. 36
4 Print ........................................................................................................................................................... 39
Print tasks (Windows) .......................................................................................................................................... 40
How to print (Windows) ..................................................................................................................... 40
Automatically print on both sides (Windows) .................................................................................. 42
Manually print on both sides (Windows) .......................................................................................... 42
Print multiple pages per sheet (Windows) ....................................................................................... 43
Select the paper type (Windows) ...................................................................................................... 43
Additional print tasks ........................................................................................................................ 44
Print tasks (OS X) ................................................................................................................................................. 45
How to print (OS X) ............................................................................................................................ 45
Automatically print on both sides (OS X) .......................................................................................... 45
Manually print on both sides (OS X) .................................................................................................. 45
Print multiple pages per sheet (OS X) ............................................................................................... 45
Select the paper type (OS X) ............................................................................................................. 46
Additional print tasks ........................................................................................................................ 46
Store print jobs on the product to print later ...................................................................................................... 47
Introduction ....................................................................................................................................... 47
Create a stored job (Windows) .......................................................................................................... 47
Create a stored job (OS X) ................................................................................................................. 48
Print a stored job ............................................................................................................................... 49
Delete a stored job ............................................................................................................................ 49
Mobile printing ..................................................................................................................................................... 51
Introduction ....................................................................................................................................... 51
Wi-Fi Direct and NFC Printing ............................................................................................................ 51
HP ePrint via email ............................................................................................................................ 51
HP ePrint software ............................................................................................................................ 52
AirPrint ............................................................................................................................................... 52
iv ENWW
Android embedded printing .............................................................................................................. 53
Print from the USB port ....................................................................................................................................... 54
Introduction ....................................................................................................................................... 54
Enable the USB port for printing ....................................................................................................... 54
Print USB documents ........................................................................................................................ 55
5 Manage the product ..................................................................................................................................... 57
Advanced configuration with HP Embedded Web Server (EWS) ........................................................................ 58
Introduction ....................................................................................................................................... 58
How to access the HP Embedded Web Server (EWS) ........................................................................ 58
HP Embedded Web Server features .................................................................................................. 59
Information tab ............................................................................................................... 59
General tab ...................................................................................................................... 60
Print tab .......................................................................................................................... 60
Troubleshooting tab ....................................................................................................... 61
Security tab ..................................................................................................................... 61
HP Web Services tab ....................................................................................................... 62
Networking tab ............................................................................................................... 62
Other Links list ................................................................................................................ 63
Advanced configuration with HP Utility for OS X ................................................................................................ 64
Open HP Utility .................................................................................................................................. 64
HP Utility features ............................................................................................................................. 64
Configure IP network settings ............................................................................................................................. 66
Printer sharing disclaimer ................................................................................................................. 66
View or change network settings ..................................................................................................... 66
Rename the product on a network ................................................................................................... 66
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 67
Manually configure IPv6 TCP/IP parameters from the control panel .............................................. 67
Link speed and duplex settings ........................................................................................................ 68
Product security features .................................................................................................................................... 70
Introduction ....................................................................................................................................... 70
Security statements .......................................................................................................................... 70
IP Security .......................................................................................................................................... 70
Assign or change the system password using the Embedded Web Server ..................................... 70
Sign in to the product ........................................................................................................................ 71
Encryption support: HP High Performance Secure Hard Disks ........................................................ 71
Lock the formatter ............................................................................................................................ 71
Economy settings ................................................................................................................................................ 72
Introduction ....................................................................................................................................... 72
Optimize speed or energy usage ...................................................................................................... 72
Set the sleep timer and configure the product to use 1 watt or less of power ............................... 72
ENWW v
HP Web Jetadmin ................................................................................................................................................. 74
Software and firmware updates ......................................................................................................................... 75
6 Solve problems ........................................................................................................................................... 77
Customer support ................................................................................................................................................ 78
Control panel help system .................................................................................................................................. 79
Restore factory-set defaults ............................................................................................................................... 80
Introduction ....................................................................................................................................... 80
Restore factory settings from the product control panel ................................................................ 80
Restore factory settings from the HP Embedded Web Server (network-connected products
only) ................................................................................................................................................... 80
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 81
Change the “Very Low” settings ....................................................................................................... 81
For products with fax capability ..................................................................................... 81
Order supplies ................................................................................................................................... 82
Product does not pick up paper or misfeeds ...................................................................................................... 83
Introduction ....................................................................................................................................... 83
The product does not pick up paper ................................................................................................. 83
The product picks up multiple sheets of paper ................................................................................ 83
Clear paper jams .................................................................................................................................................. 84
Introduction ....................................................................................................................................... 84
Jam locations .................................................................................................................................... 84
Auto-navigation for clearing jams .................................................................................................... 85
Experiencing frequent or recurring paper jams? .............................................................................. 85
Clear paper jams in Tray 1 ................................................................................................................. 86
Clear paper jams in Tray 2 ................................................................................................................. 88
Clear paper jams in the optional 550-sheet trays ............................................................................ 91
Clear paper jams in the right door and the fuser area ..................................................................... 94
Clear paper jams in the output bin .................................................................................................... 99
Improve print quality ......................................................................................................................................... 100
Introduction ..................................................................................................................................... 100
Print from a different software program ....................................................................................... 100
Check the paper-type setting for the print job ............................................................................... 100
Check the paper type setting (Windows) ..................................................................... 100
Check the paper type setting (OS X) ............................................................................. 101
Check toner-cartridge status .......................................................................................................... 101
Clean the product ............................................................................................................................ 101
Print a cleaning page .................................................................................................... 101
Visually inspect the toner cartridge ............................................................................................... 102
Check paper and the printing environment .................................................................................... 102
Step one: Use paper that meets HP specifications ...................................................... 102
vi ENWW
Step two: Check the environment ................................................................................ 102
Step three: Set the individual tray alignment .............................................................. 103
Calibrate the product to align the colors ........................................................................................ 103
Check other print job settings ......................................................................................................... 104
Adjust color settings (Windows) ................................................................................... 104
Try a different print driver .............................................................................................................. 105
Solve wired network problems ......................................................................................................................... 107
Introduction ..................................................................................................................................... 107
Poor physical connection ................................................................................................................ 107
The computer is using the incorrect IP address for the product ................................................... 107
The computer is unable to communicate with the product ........................................................... 107
The product is using incorrect link and duplex settings for the network ...................................... 108
New software programs might be causing compatibility problems ............................................. 108
The computer or workstation might be set up incorrectly ............................................................ 108
The product is disabled, or other network settings are incorrect ................................................. 108
Index ........................................................................................................................................................... 109
ENWW vii
viii ENWW
1 Product overview
●
Product views
●
Product specifications
●
Product hardware setup and software installation
For more information:
Go to
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Product views
●
Product front view
●
Product back view
●
Interface ports
●
Control-panel view (4-line control panel, n and dn models only)
●
Control-panel view (touchscreen control panel, x model only)
Product front view
2
11
7
8
1
3
4
5
6
9
10
12
13
1 Standard output bin
2 4-line LCD control panel with keypad (n and dn models only)
3 Hardware integration pocket for connecting accessory and third-party devices (dn and x models only)
4 Easy-access USB port
Insert a USB flash drive for printing without a computer or to update the product firmware.
NOTE: An administrator must enable this port before use.
5 Right door (access to the fuser and for clearing jams)
6Tray 1
7 Model name
8Tray 2
9 Front door (access to the toner cartridges)
10 On/off button
11 Control panel with color touchscreen display (x models only)
2 Chapter 1 Product overview ENWW
12 Lower-right door for the 1 x 550-sheet feeder (access for clearing jams)
13 1 x 550-sheet feeder, Tray 3 (included with the x model, optional for the other models)
NOTE: The M552 model accepts one 1 x 550-sheet paper feeder. The M553 models accept up to three 1 x 550-sheet
paper feeders.
Product back view
1
2
3
4
5
1 Toner-collection-unit door
2 Formatter (contains the interface ports)
3 Power connection
4 Serial number and product number label
5 Formatter cover
ENWW Product views 3
Interface ports
1
3
2
1 Local area network (LAN) Ethernet (RJ-45) network port
2 Hi-Speed USB 2.0 printing port
3 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
4 Chapter 1 Product overview ENWW
Control-panel view (4-line control panel, n and dn models only)
Use the control panel to obtain product and job status information and to configure the product.
?
1 2 3
4 5 6
7 8 9
0
C
OK
1
2
3
4
5
6
7
8
9
11
10
1 Control-panel display Shows status information, menus, help information, and error messages
2 Numeric keypad Enter numeric values
3 Clear button Returns values to their defaults and closes the help screen
4 Folder button Provides quick access to the Retrieve Job menu
5 Home button Opens and closes the menus
6 Back button Backs up one level in the menu tree or backs up one numeric entry
7 Down arrow Navigates to the next item in the list, or decreases the value of numeric items
8 Stop button Cancels the current print job and clears the pages from the product
9 OK button
●
Saves the selected value for an item
●
Performs the action that is associated with the item that is highlighted on the control-panel
display
●
Clears an error condition when the condition is clearable
10 Help button Provides information about the message on the control-panel display
11 Up arrow Navigates to the previous item in the list, or increases the value of numeric items
ENWW Product views 5
Control-panel view (touchscreen control panel, x model only)
NOTE: Tilt the control panel for easier viewing.
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home
button. Touch the Home button on the
lower edge of the product control panel, or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
2 3 4 5 6 7 8
9
1
1011
1 Product status The status line provides information about the overall product status.
2 HP logo or Home button
On any screen other than the Home screen, the HP logo changes to a Home
button. Touch the
Home
button to return to the Home screen.
3 Stop button Touch the Stop button to pause the current job. The Job Status screen opens and provides options
to cancel or continue the job.
4 Sign In or Sign Out
button
Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the product. The product restores all options to the default
settings.
5 Language Selection
button
Touch the Language Selection button to select the language for the control-panel display.
6 Sleep button Touch the Sleep button to put the product into Sleep mode.
7 Network button Touch the Network button to find information about the network connection.
8 Help button Touch the Help button to open the embedded help system.
9 Scroll bar Use the scroll bar to see the complete list of available features.
6 Chapter 1 Product overview ENWW
10 Features Depending on the product configuration, the features that appear in this area can include any of the
following items:
●
Save to Device Memory
●
Retrieve from USB
●
Retrieve from Device Memory
●
Job Status
●
Supplies
●
Trays
●
Administration
●
Device Maintenance
11 Home button
Touch the Home
button to return to the product Home screen at any time.
ENWW Product views 7
Product specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
●
Technical specifications
●
Supported operating systems
●
Mobile printing solutions
●
Product dimensions
●
Power consumption, electrical specifications, and acoustic emissions
●
Operating-environment range
Technical specifications
Model name
Product number
M552dn
B5L23A
M553n
B5L24A
M553dn
B5L25A
M553x
B5L26A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
Tray 3 (1 x 550-sheet paper
feeder)
NOTE: The M552 model
accepts one 1 x 550-sheet
paper feeder. The M553
models accept up to three 1 x
550-sheet paper feeders.
Optional Optional Optional
Printer stand Optional Optional Optional Optional
Automatic duplex printing
Not available
Connectivity 10/100/1000 Ethernet LAN
connection with IPv4 and
IPv6
Hi-Speed USB 2.0
Easy-access USB port for
printing without a computer
and upgrading the firmware
Hardware Integration Pocket
for connecting accessory and
third-party devices
Not supported
HP Internal USB Ports Optional Optional Optional Optional
HP Jetdirect 3000w NFC/
Wireless Accessory for
printing from mobile devices
Optional Optional Optional Not supported
8 Chapter 1 Product overview ENWW
Model name
Product number
M552dn
B5L23A
M553n
B5L24A
M553dn
B5L25A
M553x
B5L26A
Integrated HP near-field
communication (NFC) and Wi-
Fi Direct functionality for
printing from mobile devices
Not supported Not supported Not supported
HP Jetdirect 2900nw Print
Server accessory for wireless
connectivity
Optional Optional Optional Optional
Memory 1 GB base memory
NOTE: For the M553
models, the base memory is
expandable to 2 GB by adding
a DIMM memory module. The
M552 model does not
support memory expansion.
HP Secure High-Performance
Hard Disk
Not supported Optional Optional Optional
Security HP Trusted Platform Module
for encrypting all data that
passes through the product
Optional Optional Optional Optional
Control-panel display and
input
4-line graphical display with
10-key keypad
Not supported
Color touchscreen control
panel
Not supported Not supported Not supported
Print Prints 33 pages per minute
(ppm) on A4 and 35 ppm on
letter-size paper
Prints 37 pages per minute
(ppm) on A4 and 40 ppm on
letter-size paper
Easy-access USB printing (no
computer required)
Supported operating systems
The following information applies to the Product-Specific Windows PCL 6 and OS X print drivers and to the in-
box software installation CD.
Windows: The HP Software Installer CD installs the “HP PCL.6” or “HP PCL 6” version 3 driver, depending on
the Windows operating system, along with optional software when using the full software installer.
Download the “HP PCL-6” version 4 print driver from the product-support Web site for this product:
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS
X print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
ENWW Product specifications 9
1. Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
Operating system Driver installed Notes
Windows® XP SP3, 32-bit The “HP PCL.6” product-specific print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only.
The full software installer is not supported
for this operating system.
Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best effort support for the
discontinued XP operating system.
Windows Vista®, 32-bit The “HP PCL.6” product-specific print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only.
The full software installer is not supported
for this operating system.
Use UPD drivers for 64-bit operating
systems.
Windows Server 2003 SP2, 32-bit The “HP PCL.6” product-specific print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only.
The full software installer is not supported
for this operating system.
Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best effort support for
the discontinued Server 2003 operating
system.
Windows 7 SP1, 32-bit and 64-bit The “HP PCL 6” product-specific print
driver is installed for this operating system
as part of the full software installation.
Windows 8, 32-bit and 64-bit The “HP PCL 6” product-specific print
driver is installed for this operating system
as part of the full software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit The “HP PCL 6” product-specific print
driver is installed for this operating system
as part of the full software installation.
Windows 8.1 RT support is provided
through Microsoft IN OS Version 4, 32- bit
driver.
Windows Server 2008 SP2, 32-bit The “HP PCL.6” product-specific print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only
The full software installer is not supported
for this operating system.
Windows Server 2008 SP2, 64-bit The “HP PCL 6” product-specific print
driver is installed for this operating system
as part of the full software installation.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” product-specific print
driver is installed for this operating system
as part of the full software installation.
Windows Server 2012, 64-bit The software installer does not support
Windows Server 2012 but the “HP PCL 6”
version 3 and “HP PCL-6” version 4
product-specific print drivers do support it.
Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.
10 Chapter 1 Product overview ENWW
Operating system Driver installed Notes
Windows Server 2012 R2, 64 bit The software installer does not support
Windows Server 2012 but the “HP PCL 6”
and “HP PCL-6” version 4 product-specific
print drivers do support it.
Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.
OS X 10.7 Lion, OS X 10.8 Mountain Lion,
and OS X 10.9 Mavericks
The OS X print driver and print utility are
available for download from hp.com and
may also be available via Apple Software
Update. The HP installer software for OS X
is not included in the in-box CD.
For OS X, download the full installer from
the support Web site for this product.
1. Go to
www.hp.com/support/
colorljM552, www.hp.com/support/
colorljM553.
2. Select Support Options, and then
under Download Options select
Drivers, Software & Firmware.
3. Click the operating system version,
and then click the Download button.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM552,
www.hp.com/support/colorljM553 for HP's all-inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this product, go to
www.hp.com/go/upd. Under Additional information, click Link to
Supported products.
Mobile printing solutions
The product supports the following software for mobile printing:
●
HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.6 Snow
Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
●
HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with HP
Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
●
HP Home and Biz app (Available for Symbian/Nokia devices)
●
Google Cloud Print 1.0 (Requires the product to be registered with HP Connected and then registered
with Google Cloud)
●
AirPrint
●
Android Printing
ENWW Product specifications 11
Product dimensions
Figure 1-1 Dimensions for the n and dn models
K
C
M
Y
1
1
2
2
3
3
Product fully closed Product fully opened
1. Height 399 mm (15.7 in) 399 mm (15.7 in)
2. Depth 479 mm (18.9 in) 771 mm (30.4 in)
3. Width 458 mm (18.0 in) 826 mm (32.5 in)
Weight n model: 27 kg (59.5lb)
dn model: 27.5 kg (60.6 lb)
Figure 1-2 Dimensions for the x model
K
C
M
Y
1
1
2
2
3
3
Product fully closed Product fully opened
1. Height 581 mm (22.9 in) 581 mm (22.9 in)
2. Depth 479 mm (18.9 in) 771 mm (30.4 in)
12 Chapter 1 Product overview ENWW
Product fully closed Product fully opened
3. Width 458 mm (18.0 in) 853 mm (33.6 in)
Weight 33.4 kg (73.6 lb)
Figure 1-3 Dimensions for the 1 x 550-sheet paper feeder
3
2
2
1
3
1. Height 130 mm (5.1 in)
2. Depth Tray closed: 458 mm (18.0 in)
Tray opened: 771 mm (30.4 in)
3. Width Lower-right door closed: 458 mm (18.0 in)
Lower-right door opened: 853 mm (33.6 in)
Weight 5.8 kg (12.8 lb)
Figure 1-4 Dimensions for the printer cabinet and stand
1
2
2
3
1. Height 295 mm (11.6 in)
2. Depth Door closed: 465 mm (18.3 in)
Door opened: 900 mm (35.4 in)
ENWW Product specifications 13
3. Width 460 mm (18.1 in)
This value is subject to change. For current information, go to
www.hp.com/support/colorljM552,
www.hp.com/support/colorljM553.
Weight 17.7 kg (39 lb)
This value is subject to change. For current information, go to
www.hp.com/support/colorljM552,
www.hp.com/support/colorljM553.
Figure 1-5 Dimensions for the product with one 1 x550-sheet tray and the cabinet/stand
1
2
2
3
3
1
Product and accessories fully closed Product and accessories fully opened
1. Height 876 mm (34.5 in) 876 mm (34.5 in)
2. Depth 479 mm (18.9 in) 900 mm (35.4 in)
3. Width 458 mm (18.0 in) 853 mm (33.6 in)
Weight 51.1 kg (112.7 lb)
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/colorljM552, www.hp.com/support/colorljM553 for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating-environment range
Table 1-1 Operating-environment specifications
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
14 Chapter 1 Product overview ENWW
Table 1-1 Operating-environment specifications (continued)
Environment Recommended Allowed
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3000 m (0 to 9,842 ft)
ENWW Product specifications 15
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
Go to
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553 for HP's all-inclusive help for
the product. Find the following support:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
16 Chapter 1 Product overview ENWW
2 Paper trays
●
Load Tray 1
●
Load Trays 2, 3, 4, and 5
●
Load envelopes
For more information:
Go to
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 17
Load Tray 1
Introduction
The following information describes how to load paper and envelopes into Tray 1. This tray holds up to 100
sheets of 75 g/m
2
(20 lb) paper or 10 envelopes.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
18 Chapter 2 Paper trays ENWW
3. Spread the paper guides to the correct size, an then load
paper in the tray. For information about how to orient the
paper, see
Tray 1 paper orientation on page 20.
4. Make sure that the paper fits under the fill line on the paper
guides.
5. Adjust the side guides so that they lightly touch the paper
stack, but do not bend it.
ENWW Load Tray 1 19
Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper.
This setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For
more information, see
Use alternative letterhead mode on page 21.
Paper type Image Orientation Single-sided printing Duplex printing or with
Alternative Letterhead Mode
enabled
Letterhead or preprinted Portrait Face-down
Top edge leading into the product
123
Face-up
Bottom edge leading into the
product
123
Landscape Face-down
Top edge toward the back of the
product
123
Face-up
Top edge toward the back of the
product
123
Prepunched Portrait or landscape Holes toward the back of the
product
Holes toward the back of the
product
20 Chapter 2 Paper trays ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same
way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode,
load paper as for automatic duplex printing.
To use the feature, enable it by using the product control-panel menus. To use the feature with Windows,
also enable it in the print driver and configure the paper type in the print driver.
Enable Alternative Letterhead Mode by using the product control-panel menus
1. Press the Home button on the product control panel.
2. Open the following menus:
●
Administration
●
Manage Trays
●
Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
Print with Alternative Letterhead Mode (Windows)
To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print job.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Printer Features list.
5. Open the Alternative Letterhead Mode drop-down list, and click the On option.
6. Click the Apply button.
7. Click the Paper/Quality tab.
8. From the Paper type drop-down list, click the More... option.
9. Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
11. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
ENWW Load Tray 1 21
Load Trays 2, 3, 4, and 5
Introduction
The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (Trays 3, 4,
and 5; part number B5L34A). These trays hold up to 550 sheets of 75 g/m
2
(20 lb) paper.
NOTE: The procedure to load paper for the optional 550-sheet trays is the same as for Tray 2. Only Tray 2 is
shown here.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Before loading paper, adjust the paper guides by squeezing
the adjustment latches and sliding the guides to the size of
the paper being used.
22 Chapter 2 Paper trays ENWW
3. Load paper into the tray. Check the paper to verify the guides
lightly touch the stack, but do not bend it. For information
about how to orient the paper, see
Trays 2, 3, 4, and 5 paper
orientation on page 24.
NOTE: To prevent jams, adjust the paper guides to the
correct size and do not overfill the tray. Be sure that the top
of the stack is below the tray full indicator.
4. Close the tray.
5. The tray configuration message displays on the product
control panel.
6. If the paper size and type shown is not correct, select Modify
to choose a different paper size or type.
For custom-size paper, specify the X and Y dimensions for the
paper when the prompt displays on the product control panel.
Y
X
ENWW Load Trays 2, 3, 4, and 5 23
Trays 2, 3, 4, and 5 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper.
This setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For
more information, see
Use alternative letterhead mode on page 25.
Paper type Image Orientation Single-sided printing Duplex printing or with
Alternative Letterhead Mode
enabled
Letterhead or preprinted Portrait Face-up
Top edge toward the right
Face-down
Top edge toward the left
Landscape Face up
Top edge toward the back of the
product
123
Face down
Top edge toward the back of the
product
123
Prepunched Portrait or landscape Holes toward the back of the
product
Holes toward the back of the
product
24 Chapter 2 Paper trays ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same
way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode,
load paper as for automatic duplex printing.
To use the feature, enable it by using the product control-panel menus. To use the feature with Windows,
also enable it in the print driver and configure the paper type in the print driver.
Enable Alternative Letterhead Mode by using the product control-panel menus
1. Press the Home button on the product control panel.
2. Open the following menus:
●
Administration
●
Manage Trays
●
Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
Print with Alternative Letterhead Mode (Windows)
To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print job.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Printer Features list.
5. Open the Alternative Letterhead Mode drop-down list, and click the On option.
6. Click the Apply button.
7. Click the Paper/Quality tab.
8. From the Paper type drop-down list, click the More... option.
9. Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
11. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
ENWW Load Trays 2, 3, 4, and 5 25
Load envelopes
Introduction
The following information describes how to load envelopes. Use only Tray 1 to print on envelopes. Tray 1
holds up to 10 envelopes.
NOTE: Select the correct paper type in the print driver before printing.
Envelope orientation
Load envelopes in either of these orientations:
Face-down
Top edge toward the back of the product
Face-down
Top edge leading into the product
26 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridges
●
Replace the toner-collection unit
For more information:
Go to
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 27
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories
www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
the product IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
Supplies and accessories
Item Description Part number
Supplies
HP 508A Black Original LaserJet Toner Cartridge Standard-capacity replacement black toner cartridge CF360A
HP 508X High Yield Black Original LaserJet Toner
Cartridge
High-capacity replacement black toner cartridge CF360X
HP 508A Cyan Original LaserJet Toner Cartridge Standard-capacity replacement cyan cartridge CF361A
HP 508X High Yield Cyan Original LaserJet Toner
Cartridge
High-capacity replacement cyan toner cartridge CF361X
HP 508A Yellow Original LaserJet Toner Cartridge Standard-capacity replacement yellow toner
cartridge
CF362A
HP 508X High Yield Yellow Original LaserJet Toner
Cartridge
High-capacity replacement yellow toner cartridge CF362X
HP 508A Magenta Original LaserJet Toner Cartridge Standard-capacity replacement magenta toner
cartridge
CF363A
HP 508X High Yield Magenta Original LaserJet Toner
Cartridge
High-capacity replacement magenta toner cartridge CF363X
HP toner-collection unit Replacement toner-collection unit with attached door B5L37A
Accessories
550-sheet paper feeder Optional 550-sheet paper feeder (included with the x
model)
Includes installation instructions
NOTE: The M552 model accepts one 1 x 550-sheet
paper feeder. The M553 models accept up to three 1 x
550-sheet paper feeders.
B5L34A
Printer stand and cabinet Optional stand with storage cabinet to support the
printer
Recommended when using multiple optional paper
feeders.
Includes installation instructions
B5L51A
28 Chapter 3 Supplies, accessories, and parts ENWW
Item Description Part number
HP Secure High-Performance Hard Disk Drive
NOTE: M553 models only
Optional hard drive
Includes installation instructions
B5L29A
1GB DDR3 Memory DIMM
NOTE: M553 models only
Optional DIMM for expanding the memory
Includes installation instructions
G6W84A
HP Internal USB ports Two optional USB ports for connecting third-party
devices
Includes installation instructions
B5L28A
HP Trusted Platform Module Automatically encrypts all data that passes through
the product
Includes installation instructions
F5S62A
HP Jetdirect 2900nw Print Server USB wireless print server accessory J8031A
HP Jetdirect 3000w NFC/Wireless Accessory Wi-Fi direct accessory for “touch” printing from
mobile devices
NOTE: Supported for the n and dn models only. The
functionality is already integrated in the x model.
J8030A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More
information about the CSR program and benefits can be found at
www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at
www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or product name.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for
no additional charge during the product warranty period.
Item Description Self-replacement options Part number
HP Fuser kit Replacement fuser
Includes installation instructions
Mandatory B5L35-67901 (110-volt)
B5L36-67901 (220-volt)
HP Fuser kit, service Replacement fuser, service kit
Includes installation instructions
Mandatory B5L35-67902 (110-volt)
B5L36-67902 (220-volt)
ITB and T2 Roller kit, service Replacement transfer belt and secondary
transfer roller
Includes installation instructions
Optional B5L24-67901
ENWW Order supplies, accessories, and parts 29
Item Description Self-replacement options Part number
Secondary Transfer Roller kit Replacement secondary transfer roller
Includes installation instructions
Mandatory B5L24-67902
Tray 2-X Roller kit Replacement rollers for Trays 2–5
Includes installation instructions
Optional B5L24-67904
Tray 1 Roller kit Replacement rollers for Tray 1
Includes installation instructions
Optional B5L24-67905
Control-panel SVGA kit Replacement touchscreen control panel
for the x model
Includes installation instructions
Mandatory B5L24-67903
Solid State Memory Drive kit Replacement solid-state memory drive
Includes installation instructions
Mandatory 5851-6415
HDD 500GB Kit
NOTE: M553 models only
Replacement HP Secure High-
Performance Hard Disk Drive
Includes installation instructions
Mandatory 5851-6419
USB Wireless Print Server kit Replacement HP Jetdirect 2900nw Print
Server
Mandatory 5851-6421
NFC Accessory kit Replacement HP Jetdirect 3000w NFC/
Wireless Accessory
Mandatory 5851-6429
1GB DDR3 Memory DIMM
NOTE: M553 models only
Replacement memory DIMM
Includes installation instructions
Mandatory 5851-6422
Two Internal USB Ports kit Replacement internal USB ports Mandatory 5851-6424
30 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridges
Introduction
The following information provides details about the toner cartridges for the product, and it includes
instructions to replace them.
●
Toner-cartridge information
●
Remove and replace the cartridges
Toner-cartridge information
This product indicates when the toner-cartridge level is low and very low. The actual toner cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no
longer acceptable.
To purchase cartridges or check cartridge compatibility for the product, go to HP SureSupply at
www.hp.com/
go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The product uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan
(C), and black (K). The toner cartridges are inside the front door.
Item Part number
HP 508A Black Original LaserJet Toner Cartridge CF360A
HP 508X High Yield Black Original LaserJet Toner Cartridge CF360X
HP 508A Cyan Original LaserJet Toner Cartridge CF361A
HP 508X High Yield Cyan Original LaserJet Toner Cartridge CF361X
HP 508A Yellow Original LaserJet Toner Cartridge CF362A
HP 508X High Yield Yellow Original LaserJet Toner Cartridge CF362X
HP 508A Magenta Original LaserJet Toner Cartridge CF363A
HP 508X High Yield Magenta Original LaserJet Toner Cartridge CF363X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield.
For more information, go to
www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the product for an extended
period of time.
The following illustration shows the toner-cartridge components.
ENWW Replace the toner cartridges 31
1
2
3
4
1Handle
2 Imaging drum
3 Protective shield
4 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridges
1. Open the front door.
K
C
M
Y
32 Chapter 3 Supplies, accessories, and parts ENWW
2. Grasp the handle of the used toner cartridge and pull out to
remove it.
K
C
M
Y
3. Remove the new toner cartridge from its protective shell by
tearing off the plastic strip and opening the package. Save all
packaging for recycling the used toner cartridge.
1
2
3
4. Hold both ends of the toner cartridge and rock it 5-6 times.
ENWW Replace the toner cartridges 33
5. Remove the protective shield from the toner cartridge.
6. Support the toner cartridge underneath with one hand while
holding the cartridge handle with the other. Align the toner
cartridge with its slot on the shelf, and then insert the toner
cartridge into the product.
NOTE: Avoid touching the green imaging drum. Fingerprints
on the imaging drum can cause print defects.
K
C
M
Y
34 Chapter 3 Supplies, accessories, and parts ENWW
7. Close the front door.
K
C
M
Y
8. Pack the used toner cartridge and the protective shield into
the box that the new cartridge came in.
In the U.S. and Canada, a pre-paid shipping label is included in
the box. In other countries/regions, go to
www.hp.com/
recycle to print a pre-paid shipping label.
Adhere the pre-paid shipping label to the box, and return the
used cartridge to HP for recycling.
2
1
3
ENWW Replace the toner cartridges 35
Replace the toner-collection unit
Introduction
The following information provides details about the toner-collection unit for the product, and it includes
instructions to replace it.
The product indicates when the toner-collection unit is nearly full and when it is completely full. When it is
completely full, printing stops until the toner-collection unit is replaced.
To purchase a toner-collection unit (part number B5L37A), go to the HP Parts Store at
www.hp.com/buy/
parts.
NOTE: The toner-collection unit is designed for a single use. Do not attempt to empty the toner-collection
unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced
print quality. After use, return the toner-collection unit to HP’s Planet Partners program for recycling.
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
Remove and replace the toner-collection unit
1. Open the front door.
Y
Y
Y
Y
36 Chapter 3 Supplies, accessories, and parts ENWW
2. Open the toner-collection unit door on the upper-left side of
the product.
K
C
M
Y
3. Pull out the toner-collection unit and the attached door.
K
C
M
Y
4. Remove the new toner-collection unit from its packaging.
ENWW Replace the toner-collection unit 37
5. Install the new toner-collection unit and the attached door
into the product. Align the tabs on the door with the slots in
the product.
K
C
M
Y
6. Close the toner-collection unit door.
K
C
M
Y
7. Close the front door.
To recycle the used toner-collection unit, follow the
instructions included with the new toner-collection unit.
Y
Y
Y
Y
38 Chapter 3 Supplies, accessories, and parts ENWW
4Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Store print jobs on the product to print later
●
Mobile printing
●
Print from the USB port
For more information:
Go to
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 39
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the product from the list of printers. To change settings, click or tap the Properties or
Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings
on the Paper/Quality tab.
40 Chapter 4 Print ENWW
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from
this screen.
5. Click or tap the OK button to print the job.
ENWW Print tasks (Windows) 41
Automatically print on both sides (Windows)
Use this procedure for products that have an automatic duplexer installed. If the product does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on
both sides manually.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog
box.
5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows)
Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the
job.
5. Retrieve the printed stack from the output bin, and place it in Tray 1.
6. If prompted, touch the appropriate control panel button to continue.
42 Chapter 4 Print ENWW
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
If the tray needs to be configured, a tray configuration message displays on the product control panel.
9. Load the tray with the specified type and size of paper, and then close the tray.
10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
different paper size or type.
11. Select the correct type and size, and then touch the OK button.
ENWW Print tasks (Windows) 43
Additional print tasks
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
Instructions are available for performing specific print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to fit a specific paper size
●
Print the first or last pages of the document on different paper
●
Print watermarks on a document
44 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then select other menus to adjust the print settings.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to products that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
ENWW Print tasks (OS X) 45
3. Click Show Details, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu.
4. Select a type from the Media-type drop-down list.
5. Click the Print button.
Additional print tasks
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
Instructions are available for performing specific print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to fit a specific paper size
●
Print the first or last pages of the document on different paper
●
Print watermarks on a document
46 Chapter 4 Print ENWW
Store print jobs on the product to print later
Introduction
The following information provides procedures for creating and printing documents that are stored on the
product. This feature is enabled on the product by default.
●
Create a stored job (Windows)
●
Create a stored job (OS X)
●
Print a stored job
●
Delete a stored job
Create a stored job (Windows)
You can store jobs on the product so you can print them at any time.
NOTE: Your print driver might look different than what is shown here, but the steps are the same.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then select Properties or Preferences (the name varies
for different software programs).
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
ENWW Store print jobs on the product to print later 47
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
●
Proof and Hold: Print and proof one copy of a job, and then print more copies.
●
Personal Job: The job does not print until you request it at the product control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, you must provide the required PIN at the control
panel. If you encrypt the job, you must provide the required password at the control panel.
●
Quick Copy: Print the requested number of copies of a job and store a copy of the job in the
product memory so you can print it again later.
●
Stored Job: Store a job on the product and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel. If you encrypt the job, the person who prints the job must
provide the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the
job name.
Select which option to use if another stored job already has that name:
●
Use Job Name + (1-99): Append a unique number to the end of the job name.
●
Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Create a stored job (OS X)
You can store jobs on the product so you can print them at any time.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the product.
48 Chapter 4 Print ENWW
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
●
Proof and Hold: Print and proof one copy of a job, and then print more copies.
●
Personal Job: The job does not print until you request it at the product control panel. If you assign
a personal identification number (PIN) to the job, you must provide the required PIN at the control
panel.
●
Quick Copy: Print the requested number of copies of a job and store a copy of the job in the
product memory so you can print it again later.
●
Stored Job: Store a job on the product and allow other users to print the job at any time. If you
assign a personal identification number (PIN) to the job, the person who prints the job must
provide the required PIN at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the
job name.
Select which option to use if another stored job already has that name.
●
Use Job Name + (1-99): Append a unique number to the end of the job name.
●
Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type
a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the product
prompts them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the product memory.
1. Touch or press the Home
button on the product control panel.
2. Select Retrieve from Device Memory.
3. Select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Adjust the number of copies, and then touch the Start
button or press the OK button to print the job.
Delete a stored job
When you send a stored job to the product memory, the product overwrites any previous jobs with the same
user and job name. If a job is not already stored under the same user and job name, and the product needs
additional space, the product might delete other stored jobs starting with the oldest. You can change the
number of jobs that the product can store from the General Settings menu on the product control panel.
Use this procedure to delete a job that is stored in the product memory.
1. Touch or press the Home
button on the product control panel.
2. Select Retrieve from Device Memory.
ENWW Store print jobs on the product to print later 49
3. Select the name of the folder where the job is stored.
4. Select the name of the job, and then select the Delete button.
5. If the job is private or encrypted, enter the PIN or the password, and then select the Delete button.
50 Chapter 4 Print ENWW
Mobile printing
Introduction
HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop,
tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to
www.hp.com/go/LaserJetMobilePrinting (English only).
●
Wi-Fi Direct and NFC Printing
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct and NFC Printing
HP provides Wi-Fi and NFC (Near Field Communication) printing for printers with a supported HP Jetdirect NFC
& Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a
hardware-integration pocket (HIP).
Use a wireless accessory to print wirelessly from the following devices:
●
iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
●
Android mobile devices using the HP ePrint App or the Android embedded print solution
●
PC and Mac devices using the HP ePrint Software
For more information on HP Wireless printing, go to
www.hp.com/go/wirelessprinting.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the product's email address
from any email enabled device.
NOTE: The product might require a firmware update to use this feature.
To use HP ePrint, the product must meet these requirements:
●
The product must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the product, and the product must be registered with
HP Connected or HP ePrint Center.
Follow this procedure to enable HP Web Services and register with HP Connected or HP ePrint Center:
1. Open the HP Embedded Web Server (EWS):
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network
button to display the IP address or host name.
ENWW Mobile printing 51
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com or www.hp.com/go/eprintcenter to create an HP ePrint account and
complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to
your HP Connected account. The target HP printer can be located in the office or at locations across the
globe.
●
Windows: After installing the software, open the Print option from within your application, and then
select HP ePrint from the installed printers list. Click the Properties button to configure print options.
●
Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the
bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN
or WAN) to products that support UPD PostScript®.
Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to
www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X
10.7 Lion and newer. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod
touch (third generation or later) in the following mobile applications:
●
Mail
●
Photos
52 Chapter 4 Print ENWW
●
Safari
●
iBooks
●
Select third-party applications
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, go to the support
Web site for this product:
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553
NOTE: AirPrint does not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to
HP printers that are either on a wireless network or within wireless range for wireless printing. The print
solution is built into the supported operating systems, so installing drivers or downloading software is not
necessary.
For more information on how to use Android embedded printing and which Android devices are supported, go
to
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
ENWW Mobile printing 53
Print from the USB port
Introduction
This product features easy-access USB printing, for quickly printing files without sending them from a
computer. The product accepts standard USB flash drives in the USB port near the control panel. It supports
the following types of files:
●
.pdf
●
.prn
●
.pcl
●
.ps
●
.cht
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the the
following procedures to enable the port:
Enable the USB port from the product control-panel menus
1. Press the Home
button on the product control panel.
2. Open the following menus:
●
Administration
●
General Settings
●
Enable Retrieve from USB
3. Select the Enabled option, and then touch the Save button or press the OK button.
Enable the USB port from the HP Embedded Web server (network-connected products only)
1. Open the HP Embedded Web Server (EWS):
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network
button to display the IP address or host name.
54 Chapter 4 Print ENWW
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Open the Print tab.
3. On the left side of the screen, click Retrieve from USB Setup.
4. Select the Enable Retrieve from USB check box.
5. Click Apply.
Print USB documents
1. Insert the USB flash drive into the easy-access USB port.
NOTE: The port might be covered. For some products, the cover flips open. For other products, pull
the cover straight out to remove it.
2. The product detects the USB flash drive. Touch or press the OK button to access the drive, or, if
prompted, select the Retrieve from USB option from the list of available applications. The Retrieve from
USB screen opens.
3. Select the name of the document to print.
NOTE: The document might be in a folder. Open folders as necessary.
4. To adjust the number of copies, select Copies, and then use the keypad to change the number of copies.
5. Touch the Start
button or press the OK button to print the document.
ENWW Print from the USB port 55
56 Chapter 4 Print ENWW
5 Manage the product
●
Advanced configuration with HP Embedded Web Server (EWS)
●
Advanced configuration with HP Utility for OS X
●
Configure IP network settings
●
Product security features
●
Economy settings
●
HP Web Jetadmin
●
Software and firmware updates
For more information:
Go to
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 57
Advanced configuration with HP Embedded Web Server (EWS)
Introduction
●
How to access the HP Embedded Web Server (EWS)
●
HP Embedded Web Server features
Use the HP Embedded Web Server to manage printing functions from a computer instead of the product
control panel.
●
View product status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray configurations
●
View and change the product control-panel menu configuration
●
View and print internal pages
●
Receive notification of product and supplies events
●
View and change network configuration
The HP Embedded Web Server works when the product is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based product connections. Internet access is not needed to
open and use the HP Embedded Web Server.
When the product is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
How to access the HP Embedded Web Server (EWS)
1. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the Network
button to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP product.
To use the HP Embedded Web Server, the browser must meet the following requirements:
●
Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
●
Mac OS X: Safari or Firefox using Bonjour or an IP address
58 Chapter 5 Manage the product ENWW
●
Linux: Netscape Navigator only
●
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7
HP Embedded Web Server features
●
Information tab
●
General tab
●
Print tab
●
Troubleshooting tab
●
Security tab
●
HP Web Services tab
●
Networking tab
●
Other Links list
Information tab
Table 5-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the product status and shows the estimated life remaining of HP supplies. The
page also shows the type and size of paper set for each tray. To change the default
settings, click the Change Settings link.
Job Log Shows a summary of all jobs the product has processed.
Configuration Page Shows the information found on the configuration page.
Supplies Status Page Shows the status of the supplies for the product.
Event Log Page Shows a list of all product events and errors. Use the HP Instant Support link (in the
Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic
Web pages that help solve problems. These pages also show additional services
available for the product.
Usage Page Shows a summary of the number of pages the product has printed, grouped by size,
type, and paper print path.
Device Information Shows the product network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Print Upload a print-ready file from the computer to print. The product uses the default print
settings to print the file.
Printable Reports and Pages Lists the internal reports and pages for the product. Select one or more items to print or
view.
ENWW Advanced configuration with HP Embedded Web Server (EWS) 59
General tab
Table 5-2 HP Embedded Web Server General tab
Menu Description
Alerts Setup email alerts for various product and supplies events.
Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel.
NOTE: Configure settings on this screen, or the HP Embedded Web Server provides
more advanced configuration options than are available through the Administration
menu.
AutoSend Configure the product to send automated emails regarding product configuration and
supplies to specific email addresses.
Edit Other Links Add or customize a link to another Web site. This link displays in the Other Links area on
all HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement toner cartridges. This information
displays on the supplies status page.
Device Information Name the product and assign an asset number to it. Enter the name of the primary
contact who will receive information about the product.
Language Set the language in which to display the HP Embedded Web Server information.
Date and Time Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the product. Set a different
schedule for each day of the week and for holidays.
Set which interactions with the product cause it to wake from sleep mode.
Backup and Restore Create a backup file that contains product and user data. If necessary, use this file to
restore data to the product.
Restore Factory Settings Restore product settings to the factory defaults.
Solution Installer Install third-party software programs that can enhance the product functionality.
Firmware Upgrade Download and install product firmware upgrade files.
Statistics Services Provides connection information about third-party job-statistics services.
Print tab
Table 5-3 HP Embedded Web Server Print tab
Menu Description
Retrieve from USB Setup Enable or disable the Retrieve from USB menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the product memory.
Configure job-storage options.
Adjust Paper Types Override the factory-default mode settings if print quality problems occur when using a
specific paper type.
Restrict Color
(Color products only)
Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specific software
programs.
60 Chapter 5 Manage the product ENWW
Table 5-3 HP Embedded Web Server Print tab (continued)
Menu Description
General Print Settings Configure settings for all print jobs.
Manage Trays Configure settings for paper trays.
Troubleshooting tab
Table 5-4 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the product.
Online Help Obtain QR codes and Web links to solution pages for the product.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export product information to a file that can be useful for detailed problem analysis.
Calibration/Cleaning
(Color products only)
Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the product immediately.
Firmware Upgrade Download and install product firmware upgrade files.
Restore Factory Settings Restore product settings to factory defaults.
Security tab
Table 5-5 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
●
Configure an administrator password to restrict access to certain features on the
product.
●
Set PJL password for processing PJL commands.
●
Set file system access and firmware upgrade security.
●
Enable or disable the Host USB port on the control panel or the USB connectivity
port on the formatter for printing directly from a computer.
●
View the status of all security settings.
Access Control Configure access to product functions for specific individuals or groups, and select the
method individuals use to sign in to the product.
Protect Stored Data Configure and manage the internal hard drive for the product.
Configure settings for jobs that are stored on the product hard drive.
Certificate Management Install and manage security certificates for access to the product and the network.
ENWW Advanced configuration with HP Embedded Web Server (EWS) 61
Table 5-5 HP Embedded Web Server Security tab (continued)
Menu Description
Web Service Security Allow resources on this product to be accessed by web pages from different domains. If
no sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this product. It is necessary to
Enable HP Web Services to use the HP ePrint feature.
Table 5-6 HP Embedded Web Server Networking tab
Menu Description
Web Services Setup Connect this product to HP Connected on the Web by enabling HP Web Services.
Web Proxy Configure a proxy server if there are issues enabling HP Web Services or connecting the
product to the Internet.
HP-ePrint Debugging Enable features for solving problems with connecting to HP ePrint services.
Networking tab
Use the Networking tab to configure and secure network settings for the product when it is connected to an
IP-based network. This tab does not display if the product is connected to other types of networks.
Table 5-7 HP Embedded Web Server Networking tab
Menu Description
TCP/IP Settings Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The configuration options available depend on the print server model.
Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print
server model.
Other Settings Configure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include firmware update,
LPD queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported products.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if
the Web pages support multiple languages. Optionally, select supported languages
through language-preference settings in the browser.
Settings View and restore current security settings to factory-default values.
Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings
using network-management applications, such as HP Web Jetadmin.
62 Chapter 5 Manage the product ENWW
Table 5-7 HP Embedded Web Server Networking tab (continued)
Menu Description
Authorization Control configuration management and use of this product, including the following:
●
Set or change the administrator password to control access to configuration
parameters.
●
Request, install, and manage digital certificates on the HP Jetdirect print server.
●
Limit host access to this product through an Access Control List (ACL) (for selected
print servers on IPv4 networks only).
Mgmt. Protocols Configure and manage security protocols for this product, including the following:
●
Set the security management level for the HP Embedded Web Server, and control
traffic over HTTP and HTTPS.
●
Configure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
●
Control access through protocols that may not be secure, such as printing
protocols, print services, discovery protocols, name resolution services, and
configuration-management protocols.
802.1X Authentication
(For selected HP Jetdirect models only)
Configure 802.1X authentication settings on the Jetdirect print server as required for
client authentication on the network, and reset the 802.1X authentication settings to
factory-default values.
CAUTION: When changing the 802.1X authentication settings; the product might lose
its connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the product.
IPsec/Firewall
(For selected HP Jetdirect models only)
View or configure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent
(For selected HP Jetdirect models only)
Enable or disable the HP Device Announcement Agent, set the configuration server, and
configure mutual authentication using certificates.
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.
Configuration Page View the HP Jetdirect configuration page, which contains status and configuration
information.
Other Links list
NOTE: Configure which links display in the Other Links list by using the Edit Other Links menu on the
General tab. The following are the default links.
Table 5-8 HP Embedded Web Server Other Links list
Menu Description
Product Support Connect to the support site for the product to search for help on various topics.
Shop for Supplies Connect to the HP SureSupply Web site for information on purchasing original HP
supplies, such as toner cartridges and paper.
HP Instant Support Connect to the HP Web site to find solutions to product problems.
ENWW Advanced configuration with HP Embedded Web Server (EWS) 63
Advanced configuration with HP Utility for OS X
Use the HP Utility to check product status or to view or change product settings from the computer.
Use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or
Printers & Scanners.
2. Select the product in the list.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items:
●
Devices: Click this button to show or hide Mac products found by the HP Utility.
●
All Settings: Click this button to return to the HP Utility main view.
●
HP Support: Click this button to open a browser and go to the HP support Web site.
●
Supplies: Click this button to open the HP SureSupply Web site.
●
Registration: Click this button to open the HP registration Web site.
●
Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that are opened by clicking in the All Settings list. The following table describes
the tasks available with HP Utility.
Item Description
Supplies Status Shows the product supplies status and provides links for ordering supplies online.
Device Information Shows information about the currently selected product.
File Upload Transfers files from the computer to the product.
Upload Fonts Transfers font files from the computer to the product.
HP Connected Accesses the HP Connected Web site.
Update Firmware Transfers a firmware update file to the product.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Commands Sends special characters or print commands to the product after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
64 Chapter 5 Manage the product ENWW
Item Description
Supplies Management Configures how the product should behave when supplies are nearing the end of their
estimated life.
Trays Configuration Changes the default tray settings.
Output Devices Manages settings for optional output accessories.
Duplex Mode Turns on the automatic two-sided printing mode.
Economode & Toner Density Configures settings to conserve toner.
E-mail Alerts Configures automatic email alerts for certain product conditions, such as when supplies need
to be replaced, trays are empty, doors are open, or a paper jam has occurred.
Resolution Sets the default print resolution.
Protect Direct Ports Disables printing over USB or parallel ports.
Stored Jobs Manages print jobs that are stored on the product hard disk.
Network Settings Configures the network settings, such as the IPv4 and IPv6 settings.
Additional Settings Provides access to the HP Embedded Web Server.
ENWW Advanced configuration with HP Utility for OS X 65
Configure IP network settings
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the product on a network
●
Manually configure IPv4 TCP/IP parameters from the control panel
●
Manually configure IPv6 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP printer drivers. Go to Microsoft at
www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network
button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the product on a network
To rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network
button to display the IP address or host name.
66 Chapter 5 Manage the product ENWW
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Open the General tab.
3. On the Device Information page, the default product name is in the Device Name field. You can change
this name to uniquely identify this product.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default
gateway.
1. Press the Home
button on the product control panel.
2. Open the following menus:
●
Administration
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV 4 Settings
●
Config Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK
button.
Repeat the process for each field, and then touch the Save button.
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv6 address.
ENWW Configure IP network settings 67
1. Press the Home button on the product control panel.
2. To enable manual configuration, open the following menus:
●
Administration
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV6 Settings
●
Address
●
Manual Settings
●
Enable
Select the On option, and then touch the Save button.
3. To configure the address, touch the Address button and then touch the field to open a keypad.
4. Use the keypad to enter the address, and then touch the OK button.
5. Touch the Save button, or press the OK button.
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings
might prevent the product from communicating with other network devices. To make changes, use the
product control panel.
NOTE: The product setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only
when the product is idle.
1. Press the Home button on the product control panel.
2. Open the following menus:
●
Administration
●
Network Settings
●
Jetdirect Menu
●
Link Speed
3. Select one of the following options:
68 Chapter 5 Manage the product ENWW
●
Auto: The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
●
10T Half: 10 megabytes per second (Mbps), half-duplex operation
●
10T Full: 10 Mbps, full-duplex operation
●
10T Auto: 10 Mbps, automatic-duplex operation
●
100TX Half: 100 Mbps, half-duplex operation
●
100TX Full: 100 Mbps, full-duplex operation
●
100TX Auto: 100 Mbps, automatic-duplex operation
●
1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button, or press the OK button. The product turns off and then on.
ENWW Configure IP network settings 69
Product security features
Introduction
The product includes several security features to restrict who has access to configuration settings, to secure
data, and to prevent access to valuable hardware components.
●
Security statements
●
IP Security
●
Assign or change the system password using the Embedded Web Server
●
Sign in to the product
●
Encryption support: HP High Performance Secure Hard Disks
●
Lock the formatter
Security statements
The product supports security standards and recommended protocols that help you keep the product secure,
protect critical information on your network, and simplify the way you monitor and maintain the product.
For in-depth information about HP's secure imaging and printing solutions, visit
www.hp.com/go/
secureprinting. The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can configure IPsec
by using the Networking tab in the HP Embedded Web Server.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
1. Open the HP Embedded Web Server (EWS):
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network
button to display the IP address or host name.
70 Chapter 5 Manage the product ENWW
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the
password in the Username field.
5. Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE: To change an existing password, first enter the existing password in the Old Password field.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
Sign in to the product
Some features on the product control panel can be secured so that unauthorized people cannot use them.
When a feature is secured, the product prompts you to sign in before you can use it. You can also sign in
without waiting for a prompt by selecting Sign In from the product control panel.
Typically, the credentials for signing in to the product are the same as for signing in to the network. Consult
the network administrator for this product if you have questions about which credentials to use.
1. Press the Home
button on the product control panel.
2. Select Sign In.
3. Follow the prompts to enter the credentials.
NOTE: To maintain security for the product, select Sign Out when you have finished using the product.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without
impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has
versatile time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
ENWW Product security features 71
Economy settings
Introduction
●
Optimize speed or energy usage
●
Set the sleep timer and configure the product to use 1 watt or less of power
Optimize speed or energy usage
By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To
conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize
for speed or energy usage.
1. Press the Home
button on the product control panel.
2. Open the following menus:
●
Administration
●
General Settings
●
Energy Settings
●
Optimum Speed/Energy Usage
3. Select the option that you want to use, and then touch the Save button or press the OK button.
NOTE: The default setting is Faster first page.
Set the sleep timer and configure the product to use 1 watt or less of power
The product has several options for the energy-saving sleep timer feature. The time delay to enter the Sleep/
Auto Off state is adjustable, and the power usage during the Sleep/Auto Off state varies according to
selection for the Wake/Auto On option.
1. Press the Home
button on the product control panel.
2. Open the following menus:
●
Administration
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
3. 4-line control panels only: Select Sleep/Auto Off Timer, and then select Enabled. Press the OK button.
4. Select Sleep /Auto Off After.
5. Use the keypad to enter the appropriate time period, and then touch the Save button, or press the OK
button.
NOTE: The sleep-mode default time is 1 minute.
6. Select one of the Wake/Auto On to These Events options:
72 Chapter 5 Manage the product ENWW
●
All events: The product wakes when it receives any print job (through the USB port, network port,
or wireless connection), or when someone presses a button on the control panel, or opens any
door or tray.
●
Network port: The product wakes when it receives a print job sent through the network port, or
when someone presses a button on the control panel, or opens any door or tray. With this setting,
the product uses 1 watt or less of power while in the Sleep/Auto Off state.
●
Power button only: The product wakes only when someone presses the power button. With this
setting, the product uses 1 watt or less of power while in the Sleep/Auto Off state.
ENWW Economy settings 73
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP products, including printers, multifunction products, and digital senders. This single solution
allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging
environment — ultimately increasing business productivity by helping you save time, control costs, and
protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features.
Go to
www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about
upgrades.
74 Chapter 5 Manage the product ENWW
Software and firmware updates
HP regularly updates features that are available in the product firmware. To take advantage of the most
current features, update the product firmware. Download the most recent firmware update file from the
Web:
Go to
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553. Click Drivers & Software.
ENWW Software and firmware updates 75
76 Chapter 5 Manage the product ENWW
6 Solve problems
●
Customer support
●
Control panel help system
●
Restore factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel
●
Product does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Solve wired network problems
For more information:
Go to
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 77
Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the flyer that was in the
box with your product or at
www.hp.com/support/.
Get 24-hour Internet support, and download software utilites and
drivers
www.hp.com/support/colorljM552, www.hp.com/support/
colorljM553
Order additional HP service or maintenance agreements
www.hp.com/go/carepack
Register your product
www.register.hp.com
78 Chapter 6 Solve problems ENWW
Control panel help system
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help
button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
If the product alerts you of an error or warning, touch the Help
button to open a message that describes
the problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 79
Restore factory-set defaults
Introduction
Use one of the following methods to restore the product to the original settings from the factory.
NOTE: Restoring factory settings might reset the product language.
Restore factory settings from the product control panel
1. Press the Home button on the product control panel.
2. Open the following menus:
●
Administration
●
General Settings
●
Restore Factory Settings
3. A verification message advises that completing the reset function might result in loss of data. Select
Reset to complete the process.
NOTE: The product restarts automatically after the reset operation completes.
Restore factory settings from the HP Embedded Web Server (network-connected
products only)
1. Open the HP Embedded Web Server (EWS):
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network
button to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Open the General tab.
3. On the left side of the screen, click Restore Factory Settings.
4. Click the Reset button.
NOTE: The product restarts automatically after the reset operation completes.
80 Chapter 6 Solve problems ENWW
A “Cartridge is low” or “Cartridge is very low” message displays
on the product control panel
Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge
life remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended.
Change the “Very Low” settings
You can change the way the product reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
1. Press the Home
button on the product control panel.
2. Open the following menus:
●
Supplies
●
Manage Supplies
●
Supply Settings
●
Black Cartridge or Color Cartridges
●
Very Low Settings
3. Select one of the following options:
●
Select the Stop option to set the product to stop printing when the cartridge reaches the Very Low
threshold.
●
Select the Prompt to continue option to set the product to stop printing when the cartridge
reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to
resume printing.
●
Select the Continue option to set the product to alert you that the cartridge is very low, and to
continue printing beyond the Very Low setting without interaction. This can result in
unsatisfactory print quality.
For products with fax capability
When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not print
when the product resumes printing. This can occur if the product has received more faxes than the memory
can hold while the product is waiting.
The product can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for the toner cartridge, but print quality might degrade.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel 81
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
the product IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
82 Chapter 6 Solve problems ENWW
Product does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the product is not picking up paper from the tray or is
picking up multiple sheets of paper at one time.
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan
the paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specifications.
ENWW Product does not pick up paper or misfeeds 83
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the product.
●
Jam locations
●
Auto-navigation for clearing jams
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in Tray 1
●
Clear paper jams in Tray 2
●
Clear paper jams in the optional 550-sheet trays
●
Clear paper jams in the right door and the fuser area
●
Clear paper jams in the output bin
Jam locations
3
2
1
4
5
6
1
2
3
4
5
6
1 Output bin See Clear paper jams in the output bin on page 99.
2 Right door and fuser area See
Clear paper jams in the right door and the fuser area
on page 94.
3 Tray 1 See
Clear paper jams in Tray 1 on page 86.
4 Lower-right door See
Clear paper jams in the optional 550-sheet trays
on page 91.
5 Optional 550-sheet trays See
Clear paper jams in the optional 550-sheet trays
on page 91.
6 Tray 2 See
Clear paper jams in Tray 2 on page 88.
84 Chapter 6 Solve problems ENWW
Auto-navigation for clearing jams
The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the
control panel. When you complete a step, the product displays instructions for the next step until you have
completed all steps in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specifications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so
they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.
8. Open the Trays menu on the product control panel. Verify that the tray is configured correctly for the
paper type and size.
9. Make sure the printing environment is within recommended specifications.
ENWW Clear paper jams 85
Clear paper jams in Tray 1
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
1. If jammed paper is visible in Tray 1, clear the jam by gently
pulling the paper straight out. Touch the OK button to clear
the message.
2. If the paper remains stuck, or if no jammed paper is visible in
Tray 1, remove any remaining paper in the tray, and then
close Tray 1 and open the right door.
86 Chapter 6 Solve problems ENWW
3. If jammed paper is present, gently pull it out.
4. Close the right door.
ENWW Clear paper jams 87
Clear paper jams in Tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
1. Lift the latch on the right door to release it.
2. Open the right door.
3. Gently pull out any jammed paper from the pick up area.
88 Chapter 6 Solve problems ENWW
4. Pull the tray completely out of the product by pulling and
lifting it up slightly.
5. Remove any jammed or damaged sheets of paper. Verify that
the tray is not overfilled and that the paper guides are
adjusted correctly.
6. Remove any paper from the feed rollers inside the product.
First pull the paper to the left to release it, and then pull it
forward to remove it.
ENWW Clear paper jams 89
7. Reinsert and close the tray.
8. Close the right door.
90 Chapter 6 Solve problems ENWW
Clear paper jams in the optional 550-sheet trays
Use the following procedure to check for paper in all possible jam locations related to the optional 550-sheet
paper feeders. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Open the lower-right door.
2. Gently pull out any jammed paper.
3. Pull the tray completely out of the product by pulling and
lifting it up slightly.
ENWW Clear paper jams 91
4. Remove any jammed or damaged sheets of paper. Verify that
the tray is not overfilled and that the paper guides are
adjusted correctly.
5. Remove any paper from the feed rollers inside the product.
First pull the paper to the left to release it, and then pull it
forward to remove it.
92 Chapter 6 Solve problems ENWW
6. Close the lower-right door.
7. Reinsert and close the tray.
ENWW Clear paper jams 93
Clear paper jams in the right door and the fuser area
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
1. Lift the latch on the right door to release it.
2. Open the right door.
94 Chapter 6 Solve problems ENWW
3. Gently pull out any jammed paper from the pick up area.
4. Close the transfer assembly.
5. Push down on the green levers to release the jam-access
cover.
ENWW Clear paper jams 95
6. Gently pull out any jammed paper. If the paper tears, make
sure to remove all remnants.
7. Close the jam-access cover, and then lower the transfer
assembly.
8. If paper is visible entering the bottom of the fuser, gently pull
downward to remove it.
CAUTION: Do not touch the foam on the transfer roller.
Contaminants can affect print quality.
96 Chapter 6 Solve problems ENWW
9. If paper is jammed as it enters the output bin, gently pull the
paper out to remove it.
10. Paper could be jammed inside the fuser where it would not be
visible. Grasp the fuser handles, lift up slightly, and then pull
straight out to remove the fuser.
CAUTION: The fuser can be hot while the product is in use.
Wait for the fuser to cool before handling it.
11. Open the jam-access door. If paper is jammed inside the
fuser, gently pull it straight up to remove it. If the paper tears,
remove all paper fragments.
CAUTION: Even if the body of the fuser has cooled, the
rollers that are inside could still be hot. Do not touch the fuser
rollers until they have cooled.
1
2
ENWW Clear paper jams 97
12. Close the jam-access door, and push the fuser completely
into the product until it clicks into place.
13. Check for jammed paper in the duplex path inside the right
door, and remove any jammed paper.
14. Close the right door.
98 Chapter 6 Solve problems ENWW
Clear paper jams in the output bin
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an
animation that assists in clearing the jam.
1. If paper is visible in the output bin, grasp the leading edge and
remove it.
ENWW Clear paper jams 99
Improve print quality
Introduction
If the product is having print-quality problems, try the following solutions in the order presented to resolve
the issue.
●
Print from a different software program
●
Check the paper-type setting for the print job
●
Check toner-cartridge status
●
Clean the product
●
Visually inspect the toner cartridge
●
Check paper and the printing environment
●
Calibrate the product to align the colors
●
Check other print job settings
●
Try a different print driver
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears,
fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
100 Chapter 6 Solve problems ENWW
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu.
4. Select a type from the Media-type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status
of other replaceable maintenance parts.
Step one: Print the supplies status page
1. Press the Home
button on the product control panel.
2. Select Supplies.
3. The status of all supply items is listed on the screen.
4. To print a report of the status of all supply items, including the genuine HP part number for reordering
the supply, select Manage Supplies, and then select Print Supplies Status.
Step two: Check supplies status
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very
low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it.
For more information on identifying HP cartridges go to
www.hp.com/go/learnaboutsupplies.
Clean the product
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the product and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the product's paper path.
ENWW Improve print quality 101
1. Press the Home button on the product control panel.
2. Select Device Maintenance.
3. Select Calibration/Cleaning, and then select Cleaning Page to print the page.
A Cleaning message displays on the product control panel. The cleaning process takes a few minutes to
complete. Do not turn the product off until the cleaning process has finished. When it is finished, discard
the printed page.
Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridge from the product.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
●
Always use a paper type and weight that this product supports.
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that does not contain metallic material, such as glitter.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
●
Move the product away from drafty locations, such as open windows or doors, or air-conditioning vents.
●
Make sure the product is not exposed to temperatures or humidity outside of product specifications.
●
Do not place the product in a confined space, such as a cabinet.
102 Chapter 6 Solve problems ENWW
●
Place the product on a sturdy, level surface.
●
Remove anything that is blocking the vents on the product. The product requires good air flow on all
sides, including the top.
●
Protect the product from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the product.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when
printing from specific trays.
1. Press the Home
button on the product control panel.
2. Open the following menus:
●
Administration
●
General Settings
●
Print Quality
●
Image Registration
3. Select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Touch the Save button or press the OK button to save the new settings.
Calibrate the product to align the colors
Calibration is a product function that optimizes print quality.
Follow these steps to resolve print print-quality problems such as misaligned color, colored shadows, blurry
graphics, or other print-quality issues.
1. Press the Home
button on the product control panel.
2. Open the following menus:
●
Device Maintenance
●
Calibration/Cleaning
●
Full Calibration
3. Select Start to start the calibration process.
A Calibrating message will display on the product control panel. The calibration process takes a few
minutes to complete. Do not turn the product off until the calibration process has finished.
4. Wait while the product calibrates, and then try printing again.
ENWW Improve print quality 103
Check other print job settings
When printing from a software program, follow these steps to try to resolve the issue by adjusting other
print-driver settings.
Adjust color settings (Windows)
Follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors
on the printed page are not satisfactory.
Change the color theme
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Select the HP EasyColor check box to clear it.
5. Select a color theme from the Color Themes drop-down list.
●
Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this
theme, manage color in the software program or in the operating system for correct rendering.
●
Vivid (sRGB): The product increases the color saturation in the midtones. Use this theme when
printing business graphics.
●
Photo (sRGB): The product interprets RGB color as if it were printed as a photograph using a digital
mini lab. The product renders deeper, more saturated colors differently than with the Default
(sRBG) theme. Use this theme when printing photos.
●
Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color
space rather than sRGB. Turn off color management in the software program when using this
theme.
●
None: No color theme is used.
●
Custom Profile: Select this option to use a custom input profile to accurately control color output
(for example, to emulate a specific HP Color LaserJet product). Download custom profiles from
www.hp.com.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Change the color options
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Select the HP EasyColor check box to clear it.
5. Click the Automatic or Manual setting.
104 Chapter 6 Solve problems ENWW
●
Automatic setting: Select this setting for most color print jobs
●
Manual setting: Select this setting to adjust the color settings independently from other settings.
Click the Settings button to open the manual color-adjusment window.
NOTE: Changing color settings manually can impact output. HP recommends that only color
graphics experts change these settings.
6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option
to print color documents for photocopying or faxing. Also use this option to print draft copies or to save
color toner.
7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected
lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site:
www.hp.com/support/colorljM552,
www.hp.com/support/colorljM553.
HP PCL 6 driver
●
Provided as the default driver on the product CD. This driver is automatically
installed unless you select a different one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for
most users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best
speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
HP UPD PS driver
●
Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript
flash font support
ENWW Improve print quality 105
HP UPD PCL 5
●
Recommended for general office printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single driver for
use with multiple product models
●
Preferred when printing to multiple product models from a mobile Windows
computer
HP UPD PCL 6
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for most
users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
106 Chapter 6 Solve problems ENWW
Solve wired network problems
Introduction
Check the following items to verify that the product is communicating with the network. Before beginning,
print a configuration page from the product control panel and locate the product IP address that is listed on
this page.
●
Poor physical connection
●
The computer is using the incorrect IP address for the product
●
The computer is unable to communicate with the product
●
The product is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The product is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at
www.microsoft.com.
Poor physical connection
1. Verify that the product is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the product, and verify that the amber activity light
and the green link-status light are lit.
4. If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the product
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the product is
selected. The product IP address is listed on the product configuration page.
2. If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to
this printer, even if its IP address changes.
3. If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the product and then add it again.
The computer is unable to communicate with the product
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
ENWW Solve wired network problems 107
●
For Windows, click Start, click Run, type cmd, and then press Enter.
●
For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your product.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
The product is using incorrect link and duplex settings for the network
Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change
these settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.
The product is disabled, or other network settings are incorrect
1. Review the configuration page to check the status of the network protocol. Enable it if necessary.
2. Reconfigure the network settings if necessary.
108 Chapter 6 Solve problems ENWW
Index
Symbols/Numerics
550-sheet paper trays
part numbers 28
550-sheet trays
jams 91
A
accessories
ordering 28
part numbers 28
acoustic specifications 14
AirPrint 52
alternative letterhead mode 21, 25
Android devices
printing from 53
B
bin, output
locating 2
Bonjour
identifying 58
browser requirements
HP embedded Web Server 58
C
calibrate
colors 103
cartridge
replacing 31
cartridges
order numbers 31
cleaning
paper path 101
color options
changing, Windows 104
color theme
changing, Windows 104
colors
calibrate 103
control panel
help 79
locating 2
locating features 5, 6
customer support
online 78
D
default gateway, setting 67
deleting
stored jobs 49
dimensions, product 12
double-sided printing
Mac 45
Windows 42
drivers, supported 9
duplex printing
Mac 45
duplex printing (double-sided)
settings (Windows) 42
Windows 42
duplexer
locating 3
duplexing
manually (Mac) 45
manually (Windows) 42
E
easy-access USB printing 54
electrical specifications 14
Embedded Web Server
changing network settings 66
changing product name 66
opening 66
Embedded Web Server (EWS)
assigning passwords 70
features 58
network connection 58
energy use, optimizing 72
envelope feeder, loading 26
envelopes
loading in Tray 1 18
orientation 20
envelopes, loading 26
Ethernet (RJ-45)
locating 4
Explorer, versions supported
HP Embedded Web Server 58
F
fax port
locating 4
file upload, Mac 64
firmware
update, Mac 64
fonts
upload, Mac 64
formatter
locating 3
fuser
jams 94
G
gateway, setting default 67
general configuration
HP Embedded Web Server 60
H
hard disks
encrypted 71
hard drive
part number 28
hardware integration pocket (HIP)
locating 3
Help button
locating 5, 6
help, control panel 79
ENWW
Index 109
Hi-Speed USB 2.0 printing port
locating 4
HIP (hardware integration pocket)
locating 3
Home button
locating 5, 6
HP Customer Care 78
HP Embedded Web Server
changing network settings 66
changing product name 66
general configuration 60
HP Web Services 62
information pages 59
network settings 62
opening 66
other links list 63
print settings 60
security settings 61
troubleshooting tools 61
HP Embedded Web Server (EWS)
features 58
network connection 58
HP ePrint 51
HP ePrint software 52
HP Utility 64
HP Utility for Mac
Bonjour 64
features 64
HP Utility, OS X 64
HP Web Jetadmin 74
HP Web Services
enabling 62
I
information pages
HP Embedded Web Server 59
interface ports
locating 4
Internet Explorer, versions supported
HP Embedded Web Server 58
IP Security 70
IPsec 70
IPv4 address 67
IPv6 address 67
J
jams
550-sheet trays 91
auto-navigation 85
causes of 85
fuser 94
locations 84
output bin 99
right door 94
Tray 1 86
Tray 2 88
Jetadmin, HP Web 74
jobs, stored
creating (Windows) 47
deleting 49
Mac settings 48
printing 49
K
keypad
locating 2
L
labels
printing (Windows) 43
LAN port
locating 4
Language Selection button
locating 6
loading
paper in Tray 1 18
paper in Tray 2 and the 550-sheet
trays 22
local area network (LAN)
locating 4
lock
formatter 71
M
Mac driver settings
Job Storage 48
managing network 66
manual duplex
Mac 45
Windows 42
memory
included 8
memory chip (toner)
locating 31
mobile printing
Android devices 53
mobile printing solutions 8
mobile printing, software
supported 11
multiple pages per sheet
printing (Mac) 45
printing (Windows) 43
N
Near Field Communication printing
51
Netscape Navigator, versions
supported
HP embedded Web Server 58
network
product name, changing 66
settings, changing 66
settings, viewing 66
Network button
locating 6
network duplex settings, changing
68
network link speed settings,
changing 68
network settings
HP Embedded Web Server 62
networks
de
fa
ult gateway 67
HP Web Jetadmin 74
IPv4 address 67
IPv6 address 67
subnet mask 67
supported 8
NFC accessory
part number 28
NFC printing 51
O
on/off button
locating 2
online help, control panel 79
online support 78
operating systems (OS)
supported 8
operating systems, supported 9
ordering
supplies and accessories 28
OS (operating system)
supported 8
OS X
HP Utility 64
other links list
HP Embedded Web Server 63
110 Index ENWW
output bin
clear jams 99
locating 2
P
pages per minute 8
pages per sheet
selecting (Mac) 45
selecting (Windows) 43
paper
jams 85
loading Tray 1 18
loading Tray 2 and the 550-sheet
trays 22
selecting 102
Tray 1 orientation 20
Tray 2 and the 550-sheet trays
orientation 24
paper jams
550-sheet trays 91
fuser 94
locations 84
output bin 99
right door 94
Tray 1 86
Tray 2 88
paper pickup problems
solving 83
paper trays
part numbers 28
paper type
selecting (Windows) 43
paper types
selecting (Mac) 46
paper, ordering 28
part numbers
accessories 28
replacement parts 29
supplies 29
toner cartridges 29
ports
locating 4
power
consumption 14
power connection
locating 3
power switch
locating 2
power usage
1 watt or less 72
print drivers, supported 9
print media
loading in Tray 1 18
print on both sides
Mac 45
manually, Windows 42
Windows 42
print settings
HP Embedded Web Server 60
printing
from USB storage accessories
54
stored jobs 49
printing on both sides
settings (Windows) 42
product number
locating 3
R
Refresh button
locating 6
replacement parts
part numbers 29
replacing
toner cartridges 31
toner-collection unit 36
restore factory settings 80
right door
jams 94
RJ-45 port
locating 4
S
secuity settings
HP Embedded Web Server 61
security
encrypted hard disk 71
serial number
locating 3
settings
restore factory 80
Sign in
control panel 71
Sign In button
locating 6
Sign Out button
locating 6
Sleep button
locating 6
sleep mode 72
software
HP Utility 64
special paper
printing (Windows) 43
specifications
electrical and acoustic 14
speed, optimizing 72
stand
part number 28
status
HP Utility, Mac 64
statu
s of
product 5, 6
Stop button
locating 5, 6
storage, job
Mac settings 48
stored jobs
creating (Mac) 48
creating (Windows) 47
deleting 49
printing 49
storing jobs
with Windows 47
subnet mask 67
supplies
low threshold settings 81
ordering 28
part numbers 29
replacing toner cartridges 31
replacing toner-collection unit
36
status, viewing with HP Utility for
Mac 64
using when low 81
supplies status 101
support
online 78
system requirements
HP Embedded Web Server 58
T
TCP/IP
manually configuring IPv4
parameters 67
manually configuring IPv6
parameters 67
technical support
online 78
ENWW Index 111
toner cartridge
low threshold settings 81
using when low 81
toner cartridges
components 31
order numbers 31
part numbers 29
replacing 31
toner-cartridge status 101
toner-collection unit
replacing 36
transparencies
printing (Windows) 43
Tray 1
jams 86
paper orientation 20
Tray 2
jams 88
Tray 2 and the 550-sheet trays
loading 22
paper orientation 24
trays
capacity 8
included 8
locating 2
troubleshooting
jams 85
network problems 107
paper feed problems 83
wired network 107
troubleshooting tools
HP Embedded Web Server 61
two-sided printing
settings (Windows) 42
U
USB port
enabling 54
locating 4
USB ports, optional
part number 28
USB storage accessories
printing from 54
W
Web browser requirements
HP Embedded Web Server 58
Web sites
customer support 78
HP Web Jetadmin, downloading
74
weight, product 12
Wi-Fi Direct Printing 51
wireless print server
part number 28
112 Index ENWW
© 2015 Hewlett-Packard Development Company, L.P.
www.hp.com
*B5L24-90908*
*B5L24-90908*
B5L24-90908
… 117 …


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