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De papierbaan reinigen ..................................................................................................198
De automatische documentinvoer (ADI) vervangen .............................................................200
De ADI vervangen ..........................................................................................................200
De transportroleenheid van de automatische documentinvoer vervangen ..........................202
De transportroleenheid van de automatische documentinvoer wijzigen ........................202
De transportroleenheid van de automatische documentinvoer reinigen ..............................205
De transportroleenheid van de automatische documentinvoer reinigen ........................205
13 Benodigdheden beheren
Status controleren en benodigdheden bestellen ..................................................................210
De status controleren en bestellingen plaatsen via het bedieningspaneel ....................210
De status controleren en benodigdheden bestellen met de HP Werkset ......................210
Benodigdheden bewaren ......................................................................................................211
Benodigdheden vervangen en hergebruiken ........................................................................212
Beleid van HP ten aanzien van benodigdheden van derden ...............................................213
De printer herstellen voor onderdelen niet van HP .......................................................213
HP-fraudelijn ..........................................................................................................................214
Een printcartridge wijzigen ....................................................................................................215
Een printcartridge vervangen .........................................................................................215
De imaging drum wijzigen .....................................................................................................217
De imaging drum wijzigen ..............................................................................................217
14 Problemen oplossen
Ondersteuningsbeleid ...........................................................................................................220
Procedure voor het oplossen van problemen .......................................................................221
Controlelijst voor het oplossen van problemen ..............................................................221
Berichten op bedieningspaneel .............................................................................................227
Signaal- en waarschuwingsberichten .............................................................................227
Kritieke foutberichten ......................................................................................................236
Storingen verhelpen ..............................................................................................................240
Het papier loopt vast in het apparaat. ............................................................................240
Papierstoringen in de automatische documentinvoer (ADI) ...........................................243
Afdrukproblemen ...................................................................................................................246
Problemen met afdrukkwaliteit .......................................................................................246
Problemen met de verwerking van afdrukmateriaal .......................................................255
Prestatieproblemen ........................................................................................................258
Scanproblemen .....................................................................................................................260
Problemen met gescande afbeeldingen oplossen .........................................................260
Problemen met scankwaliteit ..........................................................................................262
Kopieerproblemen .................................................................................................................264
Problemen voorkomen ...................................................................................................264
Problemen met afbeeldingen .........................................................................................264
Problemen met de verwerking van afdrukmateriaal .......................................................266
Prestatieproblemen ........................................................................................................268
Faxproblemen .......................................................................................................................269
Problemen bij het ontvangen van faxen .........................................................................269
Problemen bij het verzenden van faxen .........................................................................272
Problemen met spraakoproepen ....................................................................................275
Problemen met de verwerking van afdrukmateriaal .......................................................275
Prestatieproblemen ........................................................................................................277
Geheugenkaartproblemen ....................................................................................................278
Bestanden ontbreken of zijn verkeerd ............................................................................278
Indexpagina wordt niet afgedrukt ...................................................................................278
Proefdrukvel wordt niet afgedrukt ...................................................................................279
Proefdrukvel wordt niet gescand ....................................................................................279
NLWW xiii
15


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