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HP Color Laser MFP 179 series Manual

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Solving other problems | 185
Operating system problems
Common Windows problems
The machine does not send.
• Make sure that the original is loaded in the document feeder
or on the scanner glass.
• Check the fax machine you are sending to, to see if it can
receive your fax.
The incoming fax has blank
spaces or is of poor-quality.
• The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• A toner cartridge has almost reached its estimated cartridge
life. Replace the toner cartridge (see "Replacing the toner
cartridge" on page 143).
Some of the words on an
incoming fax are stretched.
The fax machine sending the fax had a temporary document
jam.
There are lines on the
originals you sent.
Check your scan unit for marks and clean it (see "Cleaning the
scan unit" on page 152).
The machine dials a
number, but the connection
with the other fax machine
fails.
The other fax machine may be turned off, out of paper, or
cannot answer incoming calls. Speak with the other machine
operator and ask them to solve the problem on their side.
Faxes do not store in
memory.
There may not be enough memory space to store the fax. If the
display indicating the memory status shows, delete any faxes
you no longer need from the memory, and then try to store the
fax again. Call for service.
Blank areas appear at the
bottom of each page or on
other pages, with a small
strip of text at the top.
You may have chosen the wrong paper settings in the user
option setting. Check the paper size and type again.
Condition Suggested solutions
“File in Use” message
appears during
installation.
Exit all software applications. Remove all software from the startup
group, then restart Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows and try printing again.
Condition Suggested solutions
… 185 …


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