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2/3/99 2:00 pm Catapult (US)
.........................................................................................................................................
HP Company Confidential
This chapter provides information on getting assistance, and ordering sup-
plies and accessories. It also provides other technical information and a
Limited Warranty statement.
Getting Assistance
Follow these three steps if you encounter a problem:
The
fastest
way to solve most problems is through the
“Maintenance and Troubleshooting” chapter.
Make sure you are operating your HP Fax in the correct
environment. The HP Fax is not supported and will not receive
faxes with:
Roll-over phone systems (such as automatic answering
systems), voice mail, call waiting, and some other advanced
features provided by your phone company on the phone line
used by your fax.
If you’re unable to resolve the problem after reviewing the
“Maintenance and Troubleshooting” chapter, contact your dealer
or the HP Customer Care Center for further assistance.
Important:
Be sure to have the following information at hand
before you contact HP or your dealer:
Product name, model number (printed on the keypad), and
serial number (label on the back or bottom of the product).
A description of the problem, including any error messages.
Purchase date and proof of purchase. (Refer to the “Hewlett-
Packard Limited Warranty Statement,” on page 40.)
Caution:
To avoid printing problems and ink spillage, remove
the print cartridge
before
repackaging and shipping the HP Fax.
..............................................................................................................
5
Support and
Specifications
1
2
3
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