8 Solve a problem
HP support................................................................................................................................78
Obtain electronic support....................................................................................................79
HP support by phone..........................................................................................................79
Before you call..............................................................................................................79
Phone support period...................................................................................................80
Telephone support numbers.........................................................................................80
After the phone support period.....................................................................................82
General troubleshooting tips and resources.............................................................................82
Solve printer problems..............................................................................................................82
The printer shuts down unexpectedly.................................................................................83
The printer is making some unexpected noises.................................................................83
Alignment fails....................................................................................................................83
The printer is not responding (nothing prints).....................................................................83
The printer prints slowly......................................................................................................84
Blank or partial page printed...............................................................................................85
Something on the page is missing or incorrect...................................................................85
Placement of the text or graphics is wrong.........................................................................86
Print quality troubleshooting.....................................................................................................87
Solve paper-feed problems......................................................................................................89
Solve copy problems................................................................................................................91
No copy came out...............................................................................................................91
Copies are blank.................................................................................................................91
Size is reduced...................................................................................................................91
Copy quality is poor ...........................................................................................................92
The printer prints half a page, then ejects the paper..........................................................93
Paper mismatch..................................................................................................................93
Solve scan problems................................................................................................................93
Scanner did nothing............................................................................................................94
Scan takes too long............................................................................................................94
Part of the document did not scan or text is missing..........................................................94
Text cannot be edited.........................................................................................................95
Error messages appear......................................................................................................96
Scanned image quality is poor...........................................................................................96
Scan defects are apparent.................................................................................................97
Solve fax problems...................................................................................................................98
The fax test failed...............................................................................................................98
Solve problems using HP ePrint and HP websites.................................................................111
Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series)........................111
Solve problems using HP websites..................................................................................112
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