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11
Trouble shooting
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Centre (see “Assistance”),
make sure that the problem cannot be not solved easily using the following list.
Problem:
The washing machine does not
switch on.
The wash cycle does not start.
The washing machine does not fill
with water.
The washing machine door
remains locked.
The machine continuously fills
with water and drains.
The washing machine does not
drain or spin.
The machine vibrates a lot during
the spin cycle.
The washing machine leaks.
The icons corresponding to the
“Phase in progress” flash rapidly
at the same time as the ON/OFF
indicator light.
There is too much foam.
The washing machine door
remains locked.
Possible causes / Solutions:
• Theapplianceisnotpluggedintothesocketfully,ornotenoughtomake
contact.
• Thereisnopowerinthehouse.
• Thedoorisnotclosedproperly.
• TheSTART/PAUSEbuttonhasnotbeenpressed.
• Thewatertaphasnotbeenopened.
• Adelayedstarthasbeenset.
• Thewaterinlethoseisnotconnectedtothetap.
• Thehoseisbent.
• Thewatertaphasnotbeenopened.
• Thereisnowatersupplyinthehouse.
• Thepressureistoolow.
• TheSTART/PAUSEbuttonhasnotbeenpressed.
• Ifyouhaveselectedthe option, at the end of the cycle the washing machine
drum will rotate slowly; to end the cycle press the START/PAUSE button or the
option.
• Thedrainhoseisnotfittedataheightbetween65and100cmfromthefloor
(see “Installation”).
• Thefreeendofthehoseisunderwater(see “Installation”).
• Ifthedwellingisononeoftheupperfloorsofabuilding,theremaybe
problems relating to water drainage, causing the washing machine to fill with
water and drain continuously. Special anti-draining valves are available in shops
and help to prevent this inconvenience.
• Thewalldrainagesystemisnotfittedwithabreatherpipe.
• Thewashcycledoesnotincludedraining:Somewashcyclesrequirethedrain
phase to be started manually (see “Wash cycles and options”).
• The option is enabled: to complete the wash cycle, press the START/
PAUSE button (“Wash cycles and options”).
• Thedrainhoseisbent(see Installation).
• Thedrainageductisclogged.
• Thedrumwasnotunlockedcorrectlyduringinstallation(see “Installation”).
• Themachineisnotlevel(see “Installation” ).
• Themachineistrappedbetweencabinetsandwalls(see “Installation”).
• Theloadisunbalanced(see “Detergents and laundry”).
• Thewaterinlethoseisnotscrewedonproperly(see“Installation”).
• Thedetergentdispenserisblocked(tocleanit,see “Care and maintenance”).
• Thedrainhoseisnotfixedinplaceproperly(see“Installation”).
• Switchoffthemachineandunplugit,waitforapproximately1minuteand
then switch it back on again. If the problem persists, contact the Technical
Assistance Service.
• Thedetergentisnotsuitableformachinewashing(itshoulddisplaythetext
“for washing machines” or “hand and machine wash”, or the like).
• Toomuchdetergentwasused.
• Performthemanualunlockingprocedure(see “Precautions and tips”).
! Note: to exit “Demo mode”, switch machine off, then press and hold the two and buttons simultaneously for 3 seconds.
11


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