Manual Hot Spring PRODIGY - H (page 43 of 48) (English)

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GENERAL OPERATION TROUBLESHOOTING GUIDE

Problem Probable causes Solutions

Entire spa is inoperative

• Power failure

• GFCI tripped

• Heater high-limit thermostat tripped

• Spa lock activated

• Check power source

• Reset GFCI; call for service if it will not reset

• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,

check for clogged filters. If tripping continues, call for service.

• Deactivate spa lock

Spa does not heat; jets and light

operate (Green logo "Ready", and

Blue logo "Power" indicators are

blinking)

• Integrated pressure switch open

• Circulation pump thermal cut-off tripped

• Check for clogged filters. Integrated pressure switch will reset when the flow of water

through the heater has been restored. Call for service if the heater trips frequently.

• Check for clogged filters or air locks in plumbing. Disconnect power to the spa, allow

circulation pump to cool. Circulation pump thermal cut-off will reset when pump has cooled

and power is reapplied. Call for service if circulation pump thermal cut-off trips frequently.

Jets weak or surging

• Spa water level too low

• Filters clogged

• COMFORT CONTROL lever closed

• Add water

• Clean filters

• Open COMFORT CONTROL lever

Light inoperative

• Spa lock activated

• Light wiring or assembly is faulty

• Deactivate spa lock

• Replace light assembly

MOTO-MASSAGE DX jet inoperative

or erratic

• COMFORT CONTROL valves closed

• Filters clogged

• Open COMFORT CONTROL levers

• Clean filters

Blue Logo "Power" indicator blinking

• Heater high-limit thermostat tripped • Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,

check for clogged filters. If tripping continues, call for service.

Green Logo "Ready" indicator blinking

• Temperature sensor problem • Disconnect power for at least thirty seconds. If blinking continues, call for service.

Touchscreen is on but becomes

inoperable

(GRANDEE & ENVOY Models Only)

• Remote Control too far away from spa

• Communication between remote control and

control system has been interrupted

• Move Remote Control closer to spa

• Press Jets button on DOCK

• Press

and hold the touchscreen in a blank area until it turns black, this will reset the control panel.

Touchscreen is black (off)

(GRANDEE & ENVOY Models Only)

• Power to spa is off

• Battery needs to be recharged

• Battery is in Shut-Down mode

• Battery is not recharging

• Turn power to spa on

• Place remote control back into Docking tray

• Press touchscreen and wait for 40 seconds

• Contact your authorized HOT SPRING Dealer

Remote has intermittent response

when inside the 30' usable range

(GRANDEE & ENVOY Models Only)

• Signal Interference from outside source

• Change channel on remote by pressing the Lights button on the DOCK

until dock buttons flash

display a change channel screen on the remote. Press UP or DOWN to change the channel followed

by OK to set

Black Screen on touchscreen

continuously reads "Searching for spa"

(GRANDEE & ENVOY Models Only)

• Remote not paired • Press Jets button on DOCK until dock buttons flash, press and hold screen until Pairing

Yes/ No is displayed then press Yes to pair

SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE

Problem Probable causes Solutions

Cloudy Water

• Dirty filters

• Excessive oils / organic matter

• Improper sanitization

• Suspended particles / organic matter

• Overused or old water

• Clean filters

• Shock spa with sanitizer

• Add sanitizer

• Adjust pH and/or alkalinity to recommended range

• Run jet pump(s) and clean filters

• Drain and refill the spa

Water Odor

• Excessive organics in water

• Improper sanitization

• Low pH

• Shock spa with sanitizer

• Add sanitizer

• Adjust pH to recommended range

Chlorine Odor

• Chloramine level too high

• Low pH

• Shock spa with sanitizer

• Adjust pH to recommended range

Musty Odor

• Bacteria or algae growth • Shock spa with sanitizer–if problem is visible or persistent, drain, clean and refill the spa

Organic buildup / scum ring around spa

• Build-up of oils and dirt • Wipe off scum with clean rag – if severe, drain the spa, use a spa surface and tile cleaner to

remove the scum, and refill the spa

Algae Growth

• High pH

• Low sanitizer level

• Shock spa with sanitizer and adjust pH

• Shock spa with sanitizer and maintain sanitizer level

Eye Irritation

• Low pH

• Low sanitizer level

• Adjust pH

• Shock spa with sanitizer and maintain sanitizer level

Skin Irritation / Rash

• Unsanitary water

• Free chlorine level above 5 ppm

• Shock spa with sanitizer and maintain sanitizer level

• Allow free chlorine level to drop below 5 ppm before spa use

Stains

• Total alkalinity and/or pH too low

• High iron or copper in source water

• Adjust total alkalinity and/or pH

• Use a metal deposit inhibitor

Scale

• High calcium content in water – total alkalinity

and pH too high

• Adjust total alkalinity and pH – if scale requires removal, drain the spa, scrub off the scale,

refill the spa and balance the water

Service Information

I have a 2001 prodigy and the circulation pump doesn’t seem to come on. And now cold weather the jets poor out very cold water. What could this be? Submitted on 18-10-2022 at 15:54
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Hot Spring PRODIGY - H Manual

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