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GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Entire spa is inoperative
Power failure
GFCI tripped
Heater high-limit thermostat tripped
Spa lock activated
Check power source
Reset GFCI; call for service if it will not reset
Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filters. If tripping continues, call for service.
Deactivate spa lock
Spa does not heat; jets and light
operate (Green logo "Ready", and
Blue logo "Power" indicators are
blinking)
Integrated pressure switch open
Circulation pump thermal cut-off tripped
Check for clogged filters. Integrated pressure switch will reset when the flow of water
through the heater has been restored. Call for service if the heater trips frequently.
Check for clogged filters or air locks in plumbing. Disconnect power to the spa, allow
circulation pump to cool. Circulation pump thermal cut-off will reset when pump has cooled
and power is reapplied. Call for service if circulation pump thermal cut-off trips frequently.
Jets weak or surging
Spa water level too low
Filters clogged
COMFORT CONTROL lever closed
Add water
Clean filters
Open COMFORT CONTROL lever
Light inoperative
Spa lock activated
Light wiring or assembly is faulty
Deactivate spa lock
Replace light assembly
MOTO-MASSAGE DX jet inoperative
or erratic
COMFORT CONTROL valves closed
Filters clogged
Open COMFORT CONTROL levers
Clean filters
Blue Logo "Power" indicator blinking
Heater high-limit thermostat tripped Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filters. If tripping continues, call for service.
Green Logo "Ready" indicator blinking
Temperature sensor problem Disconnect power for at least thirty seconds. If blinking continues, call for service.
Touchscreen is on but becomes
inoperable
(GRANDEE & ENVOY Models Only)
Remote Control too far away from spa
Communication between remote control and
control system has been interrupted
Move Remote Control closer to spa
Press Jets button on DOCK
Press
and hold the touchscreen in a blank area until it turns black, this will reset the control panel.
Touchscreen is black (off)
(GRANDEE & ENVOY Models Only)
Power to spa is off
Battery needs to be recharged
Battery is in Shut-Down mode
Battery is not recharging
Turn power to spa on
Place remote control back into Docking tray
Press touchscreen and wait for 40 seconds
Contact your authorized HOT SPRING Dealer
Remote has intermittent response
when inside the 30' usable range
(GRANDEE & ENVOY Models Only)
Signal Interference from outside source
Change channel on remote by pressing the Lights button on the DOCK
until dock buttons flash
to
display a change channel screen on the remote. Press UP or DOWN to change the channel followed
by OK to set
Black Screen on touchscreen
continuously reads "Searching for spa"
(GRANDEE & ENVOY Models Only)
Remote not paired Press Jets button on DOCK until dock buttons flash, press and hold screen until Pairing
Yes/ No is displayed then press Yes to pair
SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Cloudy Water
Dirty filters
Excessive oils / organic matter
Improper sanitization
Suspended particles / organic matter
Overused or old water
Clean filters
Shock spa with sanitizer
Add sanitizer
Adjust pH and/or alkalinity to recommended range
Run jet pump(s) and clean filters
Drain and refill the spa
Water Odor
Excessive organics in water
Improper sanitization
Low pH
Shock spa with sanitizer
Add sanitizer
Adjust pH to recommended range
Chlorine Odor
Chloramine level too high
Low pH
Shock spa with sanitizer
Adjust pH to recommended range
Musty Odor
Bacteria or algae growth Shock spa with sanitizer–if problem is visible or persistent, drain, clean and refill the spa
Organic buildup / scum ring around spa
Build-up of oils and dirt Wipe off scum with clean rag – if severe, drain the spa, use a spa surface and tile cleaner to
remove the scum, and refill the spa
Algae Growth
High pH
Low sanitizer level
Shock spa with sanitizer and adjust pH
Shock spa with sanitizer and maintain sanitizer level
Eye Irritation
Low pH
Low sanitizer level
Adjust pH
Shock spa with sanitizer and maintain sanitizer level
Skin Irritation / Rash
Unsanitary water
Free chlorine level above 5 ppm
Shock spa with sanitizer and maintain sanitizer level
Allow free chlorine level to drop below 5 ppm before spa use
Stains
Total alkalinity and/or pH too low
High iron or copper in source water
Adjust total alkalinity and/or pH
Use a metal deposit inhibitor
Scale
High calcium content in water – total alkalinity
and pH too high
Adjust total alkalinity and pH – if scale requires removal, drain the spa, scrub off the scale,
refill the spa and balance the water
Service Information
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  • I have a 2001 prodigy and the circulation pump doesn’t seem to come on. And now cold weather the jets poor out very cold water. What could this be? Submitted on 18-10-2022 at 15:54

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