Watkins Manufacturing Corporation (“Watkins”) warrants to the original
consumer purchaser (“you”) the following about your new Highlife
®
Collection
Hot Spring
®
spa, when purchased from an authorized dealer/service provider
(“dealer”).
Year Shell Surface Warranty
Watkins warrants the acrylic surface material of the HIGHLIFE
Collection HOT SPRING portable spa to be free from defects in
materials and workmanship for seven years. Additionally, the acrylic
surface material is structurally warranted not to leak for a period of seven years.
The acrylic surface material is non-permeable and will not absorb odors, bacteria
or pollutants.
Year No Leak Plumbing Warranty
Watkins warrants the HOT SPRING spa against leaks caused by
defects in manufacturing and workmanship for five years. This
warranty specifically covers leaks from the wall fittings, jet fittings, internal
plumbing, internal glue joints, drains, hoses, and all bonded parts.
Year Component Warranty
Watkins warrants the electrical components, pumps, Moto-Massage
®
jets, air valves, levers, bezels and other HOT SPRING spa
components against defects in materials and workmanship for five years. Some
parts, most of which can be changed out without the use of tools, such as filter
cartridges, filter lid, spa pillows and cover locks, are not included in this
warranty, but are warranted to be free from defects in materials and
workmanship at the time of delivery. Spa covers and other spa accessories are
specifically excluded from this warranty, although they may be covered by other
warranties. Please check with your HOT SPRING dealer for details.
Year No-Fault
®
Heater Warranty
Watkins unconditionally warrants the NO-FAULT heater to be free
from defects in materials and workmanship for five years. This
warranty defines unconditional, with the exclusion of commercial or industrial
use, and improper installation, as warranty coverage provided that the
component has failed to operate properly within the spa’s system.
Year Everwood
®
/ Everwood HD Cabinet Warranty
Watkins warrants the EVERWOOD cabinet material to be free from
defects in materials and workmanship for five years. This warranty
specifically covers the cabinet’s
structural integrity (exclusive of surface stain),
including the material and assembly.
The EVERWOOD cosmetic finish is warranted to be free from defects in
materials and workmanship at the time of initial delivery. Fading and weathering
of the surface will occur naturally over time, and are not defects. To restore the
appearance of the EVERWOOD cabinet, refer to the spa Owner’s Manual for
proper care and maintenance instructions.
Year SpaStone
®
Cabinet Warranty
Watkins warrants the SPASTONE cabinet material to be free from
defects in material for three years. This warranty specifically covers
peeling, cracking or shrinking for three years.
The SPASTONE cabinet’s cosmetic finish and workmanship is warranted to be
free from defects at the time of initial delivery to the original consumer
purchaser. Fading and weathering of the surface will occur naturally over time,
and are not considered to be warrantable defects.
Year Light Assembly Warranty
Watkins warrants the LED light assemblies, which consists of all
lights within the spa, including the underwater and bartop lighting, to
be free from defects in materials and workmanship for two years.
Year FreshWater III
®
Ozone Warranty
Watkins warrants the electrical components, ozone tubing, check
valve, injector, corona discharge cell and exterior housing of the
FRESHWATER III corona discharge ozone purification system against defects
in material and workmanship for one year.
Year Wireless Remote Control Battery Warranty
Watkins warrants the battery in the wireless remote control panel
against defects in material and workmanship for one year. For
replacement of the battery refer to the spa Owner’s Manual for proper care and
installation directions.
The following applies to all of the warranties listed above:
Extent of Warranty
This warranty extends only to the original consumer purchaser of the HOT
SPRING spa when purchased and originally installed within the country of
purchase. This warranty begins on your delivery date of the spa, but in no event
later than one year from the date of purchase. This warranty terminates upon any
transfer of ownership, or if the spa is installed or relocated outside the country of
purchase by the original consumer purchaser prior to the expiration of the
warranty period.
Warranty Performance
To make a claim under this warranty, contact your dealer. In the event you are
unable to obtain service from the dealer, please contact Watkins Manufacturing
Corporation, at 1280 Park Center Drive, Vista, California, 92081, Attn:
Customer Service Department (800) 999-4688 or +1 760 598 6464 for customers
outside of the US or via e-mail, custsvc@watkinsmfg.com. You must give
Watkins and/or your dealer written notice of any warranty claim, along with a
copy of your original purchase receipt indicating the date of the purchase, within
ten (10) days of the time you discover the claim. Watkins reserves the right to
inspect the malfunction or defect on location.
Watkins or its Authorized Service Agent will repair any defects covered by this
warranty. Except as described herein, you will not be charged for parts, labor or
the freight costs for parts necessary to repair the spa for defects covered by this
warranty. In some cases, the servicing dealer may charge you a reasonable
repairperson travel/service charge that is not covered by this warranty. Please
contact the dealer for information regarding any such charges.
Limitations
Except as described above, this warranty does not cover defects or damage due
to normal wear and tear, improper installation, alteration without Watkins’ prior
written consent, accident, acts of God, misuse, abuse, commercial
or industrial
use, use of an accessory not approved by Watkins, failure to follow Watkins’
Pre-Delivery Instructions or Owner’s Manual, or repairs made or attempted by
anyone other than an authorized representative of Watkins. Alteration includes,
but is not limited to, any component or plumbing change, or electrical
conversion. Visit www.hotspring.com or contact your dealer for a list of
manufacturer approved accessories.
Disclaimers
TO THE EXTENT PERMITTED BY LAW, WATKINS SHALL NOT BE
LIABLE FOR LOSS OF USE OF THE SPA OR OTHER INCIDENTAL
OR CONSEQUENTIAL COSTS, EXPENSES, OR DAMAGES,
INCLUDING BUT NOT LIMITED TO THE REMOVAL OF ANY DECK
OR CUSTOM FIXTURE OR ANY COST TO REMOVE OR REINSTALL
THE SPA, IF NEEDED. Some states and countries do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitations
may not apply to you. ANY IMPLIED WARRANTIES, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION
OF THE APPLICABLE WARRANTY STATED ABOVE. Some states
and
countries do not allow limitations on how long an implied warranty may last, so
the above limitations may not apply to you.
Legal Remedies
This warranty gives you specific legal rights, and you may have other
rights which vary from state to state
or country to country.
