Good morning,

We have a Hormann Supramatic E2. Very happy with it. This morning however, it closes fine but only opens about 40 cm. This from main button as remote control. Both have the same result. It will close without problem. We have unplugged it and replugged after a few minutes. The track appears to be clear and clean. There is a 5 in red appearing on main unit but I don't know if this is normal to be honest. Advice will be very welcome.
Mariet Procter

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

Forumrules

To achieve meaningful questions, we apply the following rules:

• First, read the manual;
• Check if your question has been asked previously;
• Try to ask your question as clearly as possible;
• Did you already try to solve the problem? Please mention this;
• Is your problem solved by a visitor then let him/her know in this forum;
• To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
• Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.

Post your question in this forum.

Info