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Enkele vragen die bij de probleemoplossing gesteld kunnen worden:
• Hoe lang bestaat het probleem al?
• Treedt dit probleem elke keer op als u het toestel gebruikt? Bij elke gebruiker?
• Komt het geluid dat u hoort van de voorkant of van de achterkant? Wat is dat voor een geluid (kloppen, schuren,
piepen, fluiten enz.)?
• Is het toestel regelmatig en precies volgens het ONDERHOUDSPLAN gecontroleerd?
Als u deze en andere vragen kunt beantwoorden, helpt u de technici, de juiste reserveonderdelen te vinden en de juiste
service te geven, zodat u en uw fietstrainer weer op gang komen!
Als u het probleem met paragraaf probleemoplossing niet kunt oplossen, moet u stoppen met trainen
en het toestel uitschakelen.
Als u bij ons opbelt, wordt u mogelijk naar de volgende informatie
gevraagd: Zorg er voor dat u de volgende informatie bij de hand heeft:
• de naam van het model
• het serienummer
• het aanschafbewijs (de factuur of de afrekening van uw credit card)
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