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69-1611
Troubleshooting Guide (continued)
IF… THEN…
Thermostat current setting
does not match the display
temperature.
Be aware that it is normal for the current setting and display
temperature to differ on occasion.
During recovery from setback or setup, setting and display
temperatures may differ during the recovery period.
Incorrect room
temperature is showing on
thermostat display.
The thermostat is factory-calibrated and cannot be adjusted.
Thermostat is flashing
CALL followed by a phone
number.
Your thermostat has lost communication with your energy
utility. Call the number displayed on the thermostat.
Hot water and appliance
devices are not functioning
per schedule.
Verify programming for loads and Time-of-Use rate.
Communications are not properly functioning. Contact your
energy utility.
Temperature displayed as
“- -”.
Temperature sensor has failed.
Temperature is out of thermostat operating range.
64


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