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Questions fréquemment posées
:Q Où puis-je trouver mes codes MAC ID et MAC CRC?
:R Les numéros MAC ID et MAC CRC figurent sur la carte qui accompagne le thermostat ou
au dos du thermostat (visible lorsque le thermostat est retiré de la plaque murale). Chaque
thermostat possède un MAC ID et un MAC CRC uniques.
:Q Il est impossible d’enregistrer mon thermostat sur le site Total Connect Comfort.
:R Vérifiez si le thermostat est correctement inscrit dans le réseau Wi-Fi domestique. La fenêtre de
messages affichera Wi-Fi Setup ou Register at Total Connect. Vous devriez également voir l’icône
de force de signal Wi-Fi. Vérifiez si le routeur Wi-Fi dispose d’une bonne connexion internet. Sur
votre ordinateur, vérifiez si vous pouvez ouvrir la page mytotalconnectcomfort.com
Si vous ne pouvez pas l’ouvrir, coupez votre modem internet pendant quelques secondes, puis
rallumez-le.
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