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Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
For navigation system issues:
2 Troubleshooting P. 164
There are also FAQs available online at
automobiles.honda.com.
For questions regarding Bluetooth®
HandsFreeLink:
2 Bluetooth® HandsFreeLink® P. 140
For traffic-related issues:
2 Traffic P. 166
For reporting issues with the database
or places/landmarks:
2 Reporting Errors P. 180
Call Honda Automobile Customer
Service.
2 Honda Automobile Customer Service
Contact Information
P. 180
Reporting Errors
You can help to improve database
accuracy by reporting any errors you
encounter.
Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/.
Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only.
2 Unverified Area Routing P. 42
Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2 Obtaining Navigation Update Data
P. 181
For vehicle position icon errors, screen
error messages, or other GPS-related
errors:
2 Troubleshooting P. 164
2 System Limitations P. 178
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Customer Service
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3273
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific address, when driving
on a certain road, or just when it’s cold) so
that the service technician can refer the
issue to the factory so that a solution can
be found. Be patient, the service technician
may be unfamiliar with your specific issue.
INSIGHT_KA-31TM8820.book 180 ページ 2011年8月9日 火曜日 午後1時26分
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