Manual Honda GS 160 (page 12 of 40) (English, French, Spanish)

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ENGLISH

CUSTOMER SERVICE INFORMATION

Servicing dealership personnel are trained professionals. They should

be able to answer any question you may have. If you encounter a

problem that your dealer does not solve to your satisfaction, please

discuss it with the dealership's management. The Service Manager,

General Manager, or Owner can help. Almost all problems are solved

in this way.

If you are dissatisfied with the decision made by the dealership's

management, contact the Honda Regional Engine Distributor for your

area. You can find their name, address, and phone number using the

dealer/distributor locator on our website at www.engines.honda.com

If you are still dissatisfied after speaking with the Regional Engine

Distributor, you may contact the Honda Office as shown below.

<Honda’s Office>

When you write or call, please provide this information:

• Equipment manufacturer’s name and model number that the

engine is mounted on

• Engine model, serial number, and type (see page 9)

• Name of dealer who sold the engine to you

• Name, address, and contact person of the dealer who services

your engine

• Date of purchase

• Your name, address and telephone number

• A detailed description of the problem

United States, Puerto Rico, and U.S. Virgin Islands:

American Honda Motor Co., Inc.

Power Equipment Division

Customer Relations Dept.

4900 Marconi Drive

Alpharetta, GA 30005-8847

Or telephone: (770) 497-6400, 8:30 a.m. - 7:00 p.m. ET

Canada:

Honda Canada, Inc.

180 Honda Blvd, Markham, ON L6C 0H9

or visit: www.honda.ca

Telephone: (888) 9HONDA9 Toll free

(888) 946-6329

Facsimile: (877) 939-0909 Toll free

DISTRIBUTOR’S WARRANTIES

The applicable warranty is the warranty policy in effect in the country

where the warranty service is provided.

Distributor’s Limited Warranty

United States, Puerto Rico, or the U.S. Virgin Islands

This warranty is limited to Honda general purpose engines distributed by American Honda

Motor Co., Inc., Power Equipment Division, 4900 Marconi Dr, Alpharetta, GA 30005.

The following warranty applies to engines purchased at retail or placed into rental service

on or after January 1, 2009.

(1)

Private Residential: Used in maintaining owner’s primary and/or secondary residence.

Any other use, including but not limited to informal “for hire” use, is considered

commercial/rental/institutional.

(2)

Honda GS general purpose engines are not covered by this warranty when installed on

concession type vehicles.

To Qualify for this Warranty:

The Honda general purpose engine must be purchased from a Honda general purpose

engine dealer or distributor authorized to sell that product in the United States, Puerto

Rico, or the U.S. Virgin Islands. This limited warranty applies to first retail purchaser and

each subsequent owner during the applicable warranty time period.

What American Honda Will Repair or Replace Under Warranty:

American Honda will repair or replace, at its option, any part that is proven to be defective

in material or workmanship under normal use during the applicable warranty time period.

Warranty repairs and replacements will be made without charge for parts or labor.

Anything replaced under warranty becomes the property of American Honda Motor

Company, Inc. All parts replaced under warranty will be considered as part of the original

product and any warranty on those parts will expire coincident with the original product

warranty.

To Obtain Warranty Service:

You must take your Honda general purpose engine, or the equipment in which it is

installed, together with proof of original retail purchase date, at your expense, to a Honda

engine dealer authorized to sell that product in the United States, Puerto Rico, or the U.S.

Virgin Islands, during their normal business hours. To locate a dealer near you, visit our

web site at http://engines.honda.com and click on FIND A DEALER.

If you are unable to obtain warranty service, or are dissatisfied with the warranty service

you receive, take the following steps: First contact the owner of the dealership involved.

Normally this should resolve the problem. However, if you should require further

assistance, write or call the Power Equipment Customer Relations Department of

American Honda Motor Co., Inc. listed in the adjacent column.

Exclusions:

This engine warranty does not include the following:

1. Any damage or deterioration resulting from the following:

- Neglect of the periodic maintenance as specified in the engine owner’s manual

- Improper repair or maintenance

- Operating methods other than those indicated in the engine owner’s manual

- Damage caused by the product on which the engine is installed

- Damage caused by conversion to, or use of, fuel other than the fuel(s) that the

engine was originally manufactured to use, as set forth in the engine owner’s man-

ual and/or warranty booklet

- The use of non-genuine Honda parts and accessories, other than those approved

by Honda (other than recommended lubricants and fluids) (does not apply to the

emissions warranty unless non-genuine part used is not comparable to Honda part

and was cause of the failure)

- Exposure of the product to soot and smoke, chemical agents, bird droppings, sea

water, sea breeze, salt or other environmental phenomena

- Collision, fuel contamination or deterioration, neglect, unauthorized alteration, or

misuse

- Natural wear and tear (natural fading of painted or plated surfaces, sheet peeling

and other natural deterioration)

2. Consumable parts: Honda does not warrant parts deterioration due to normal wear

and tear. The parts listed below are not covered by warranty (unless they are

needed as a part of another warranty repair):

- Spark plug, fuel filter, air cleaner element, clutch disc, recoil starter rope

- Lubricant: oil and grease

3. Cleaning, adjustment, and normal periodic maintenance work (carburetor cleaning

and engine oil draining).

4. Use of the Honda general purpose engine for racing or competition.

5. Any engine that is part of a product that has ever been declared a total loss or sold

for salvage by a financial institution or insurer.

Disclaimer of Consequential Damage and Limitation of Implied

Warranties:

American Honda disclaims any responsibility for loss of time or use of the engine, or the

equipment in which the engine is installed, transportation, commercial loss, or any other

incidental or consequential damage. Any implied warranties are limited to the duration of

this written limited warranty. Some states do not allow limitations on how long an implied

warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential

damages, so the above exclusions and limitations may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which

vary from state to state

PWL50372-O

PRODUCTS COVERED BY

THIS WARRANTY:

LENGTH OF WARRANTY:

(FROM DATE OF ORIGINAL PURCHASE)

PRIVATE/

RESIDENTIAL

(1)

COMMERCIAL/RENTAL/

INSTITUTIONAL

GS Series Engines 24 months

3 months

(2)

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Honda GS 160 Manual

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