Manual Honda EMS4500 (page 45 of 49) (English)

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Warranty Service

Owner Satisfaction

Your satisfaction and goodwill are important to your dealer and to us.

All Honda warranty details are explained in the Distributor’s Limited

Warranty. Normally, any problems concerning the product will be handled

by your dealer’s service department. If you have a warranty problem that

has not been handled to your satisfaction, we suggest you take the follow-

ing action:

Discuss your problem with a member of dealership management.

Of-

ten complaints can be quickly resolved at that level. If the problem

has already been reviewed with the Service Manager, contact the

owner of the dealership or the General Manager.

If your problem still has not been resolved to your satisfaction, contact

the Customer Relations Department at the zone service office of Ameri-

can Honda Motor Co., Inc. in your area. Zone service office locations

are shown on the following page. We will need the following information

in order to assist you:

-Your name, address, and telephone number

-Engine model and serial

number

-Date of purchase

-Dealer name and address

-Nature of the problem

After reviewing all the facts involved, you will be advised of what action

can be taken. Please bear in mind that your problem will likely be re-

solved at the dealership, using the dealer’s facilities, equipment, and

personnel, so it is very important that your initial contact be with the

dealer.

Your purchase of a Honda engine is greatly appreciated by both the

dealer and American Honda Motor Co., Inc. We want to assist you in ev-

ery way possible to assure your complete satisfaction with your

purchase.

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Honda EMS4500 Manual

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