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Additional Information
A.1 Troubleshooting
There may be various reasons behind receiver problems. Check the receiver according to the
procedures described below.
If you can’t solve your problem even after following the troubleshooting procedures, please
contact the dealer. Do not open the receiver cover. It may cause a dangerous situation.
Symptom
Cause
Remedy
The front panel doesnt
display any message.
The power cord is not plugged
in.
Check that the power cable is plugged in
to the wall outlet.
No picture or sound.
Wrong connection of the
Audio/Video output of the
receiver to TV.
Connect the Audio/Video output of the
receiver to TV correctly.
Wrong connection of the
antenna.
Connect the antennal cable correctly.
No or Bad signal message
appears.
Check other device connected between
Antenna and the receiver, or adjust the
antenna position.
Audio muting
Press the MUTE button
TV Power off.
Turn TV on.
No picture.
The receiver cant receive the
signal.
Check the antenna cable, replace the
cable, or connect the cable to the
receiver tightly.
Incorrect values of some tuner
parameters.
Set the values of tuner parameters
correctly. Refer to the Installation menu.
No or bad signal.
The satellite dish is not
pointing at the satellite.
Adjust the dish.
Satellite dish is too small.
Change to a larger dish.
The LNB is faulty.
Change the LNB.
The remote controller
does not operate.
The batteries of the remote
controller are not inserted or
exhausted.
Check whether the batteries are inserted
correctly in your remote controller.
Poor picture quality.
Low LNB power or signal loss
in cable.
Change the LNB power in dish set up
menu to 14v/19v.
Less channels in
scanning.
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