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V 2.9.0
MivaTek International, Inc. 37
Troubleshooting Guide
Symptom
Possible Cause
Solution
App cannot detect any Shuttle
The smartphone is not on the
same network as the Shuttle.
the same network or scan the
QR barcode on the back of the
Shuttle.
App detects more than one
non-associated Shuttle in the
same area
Multiple Shuttle that have not
been activated are on the
same network.
back of the Shuttle.
Incomplete activation
Some of the devices didn’t
activate during the activation
process.
device that hasn’t been
activated.
Handling video loading time
Some videos may take a longer
time to load. Network may be
busy.
still image with a view button.
User taps on the button to
reload video.
Call Error handling
Prefixed Emergency Contact
list hasn’t been setup.
redirect you to the Control ->
Accounts -> Emergency
Contacts page to add contacts
to the Emergency Contacts list.
Handling concurrent sign in
using the same account
Signing in on multiple devices
at the same time with the
same account.
into one device at a time.
37


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