Manual Hisense HL65K560PZLN3D - K560 series (page 2 of 44) (English)

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Ver 2012-02-24

HISENSE WARRANTY

TERMS AND CONDITIONS

3. This warranty: -

a. covers products purchased as NEW, manufactured for use in Mainland

Australia and Tasmania;

b. commences from the date of purchase as listed on the Customers

invoice;

c. provides for the labour and replacement parts necessary to maintain your

product in good operating condition as specified in this warranty however,

if repair is needed because o

f product failure during normal usage,

Hisense has the option to repair or replace the defective pro

duct or part

of the product with a product or part of the product of like kind and quality

and a replacement part may be new or reconditioned of like kind and

quality and may cost less than the original product purchased and no

charges or refunds will be made based on the replacement product cost

difference;

d. applies only to the original purchaser and cannot be transferred;

e. Covers product for c

ommercial purposes for a period of 90 days

EG signage and/or advertising usage.

4. Product Identificatio

a. Hisense reserves the right to reject claims for any services or work where

the Customer requesting such work or services from Hisense and/or its

agents cannot produce for verification the serial number and the proof of

purchase as per original purchase invoice.

b. The warranty will be voided if any Serial Number sticker provided to be

placed on the equipment is

damaged, modified or removed.

c. In the e

vent that a request for repair is made against a warranty where

the Serial Numb

er sticker is not attached to the product or the customer

cannot produce for verification the original invoice, the repairer will not

affect any repairs on the product and the Customer will be charged a

service call-out fee.

5. What is covered by this warranty

a. The equipment is covered for faulty workmanship on parts that have

failed under normal use which ar

e contained within the product.

b. Hisense and/or its Agents will decide if there are any defects in the

material and/or wor

kmanship

c. This warranty is only applicable for repairs on declared equipment carried

out within Mainland Australia and Tasmania

6. What is not Covered by this warranty (excluded):-

a. any damage or failure:

i. of equipment due to the product being inadequately serviced to

manufacturer’s recommendations;

ii. resulting from environmental conditions including and not

limited to

dirt, dust, rodents, insects, rust, corrosion, salt built-up, of any part

of the product including its parts; o

iii. resulting from excessive use “fair wear and tear”;

iv. resulting from poor installation including and not limited to

positioning and externally fitted equipment such as plumbing and

drainage, cabling, antennae or due to Incompatibility of connected

equipment;

v. to the product caused by overheating as a result of siting or

positioning of the equipme

nt, where there is not provision for

adequate vent

ilation or a

dust free environment;

vi. caused if your appliance has been di

smantled, repaired or serviced

by any person other than someone authorised by Hisense;

vii. to a product or components, caused by power surges or spikes,

including and not limited to, mains power and telecommunications

connections, or to other unspecified sources, incorrect power

current, voltage fluctuation, amperage fluctuation, rust or corrosion

;

viii. due to a dropped product; collision with another object, use of which

is not designed, negligence, accident or deliberate misuse, th

eft,

abuse, vandalism, flood, fire, earthquake, electrical storms or any

other act of God or any war related events;

b. costs of attendance and testing where no mechanical or electrical

failure is identified;

c. initial setup and installation of the product;

d. Normal maintenance costs and costs incurred through the installation

of items

listed as requiring periodic replacement;

e. products with removed or altered serial numbers;

f. consumables such as but not l

imited to bulbs/globes, batteries, remote

controls;

g. removal and reinstallation of an internal component not performed by a

factory authorised service centre;

h. cosmetic or structural items including shelves and doors;

i. Any failures due to the interference from or to other products and/or

sources;

j. Inability of the product to read or ou

tput damaged or copied media;

7. The Warranty Ceases if: -

a. The product ceases to carry the original manufacturer’s serial number

or is sold at an auction;

b. The product is rente

c. Damage to the product has occurred as listed in point 6b.

d. Failure to pay monies owing on invoices as a result of non warranty

work been carried out at the request of the end user as per point 15.

8. Neither Hisense nor its representatives provide loan equipment under the

ter

ms of this warranty.

9. Our goods come with guarantees that cannot be excluded under the

Australian Consumer Laws. You are entitled to a replacement or refund

for a major failure and for compensati

on for any other reasonably

foreseeable loss or damage. You are also entitled to have the goods

repaired or replaced if the goods fail to be of acceptable quality and the

failure does not amount to a major failure.

10. Any unauthorised access to the internal hardware

of the product will void

this warranty.

11. Replacement items are “Like for like” and is not “new for old” and does

not indicate in any way that a faulty product will be replaced with a new

part or unit. “Like for like” may e

ither be a quality checked (QC)

refurbished or reconditioned unit of the same or later batch of model/size

/specifications.

12. If you reside outside of the service coverage area of your nearest

authorised service agent, this warranty does not cover the

costs of

transportation or travel expenses to and from your home.

13. Hisense accepts no liability for items that are lost, damaged, or stolen as

a result of freight, transport or storage. If you are required to transport the

appliance to an authorised

service centre, you must ensure that it is

securely packed and insured.

14. On Public Holidays or other periods when regular business and

wholesale operations are temporarily ceased, repairer availability and

warranty response

times may extend beyond the standard response

times due to the availability of repairers and parts.

15. Special Conditions relating to Plasma TV’s, LCD TV’s, Panels, Projection

Television and Projections Equipment

a. All LCD and Plasma Panels exhibit some bright, dark or partiall

y lit

pixels, a normal limitation of these technologies, and the

manufacturing processes involved and are usually not noticeable when

viewing normal screen images and defective pixels are not a warranty

ssue unless they exceed the manufacturer’s specifications for pixel

defects. Where there are no manufacturer specifications, Hisense

covers the screen provided for 12 or more pixels that are failing to

display

b. Image retention or burn-in can be a problem for all phosphor based

displa

ys. In extreme cases, permanent phosphor burn can occur if

still/repetitive images are left on the screen for extended periods of

time. Such damage to the screen is not covered

by the warranty.

Please ensure that the precautions in any documentation supplied with

your product are followed in order to avoid permanent damage to your

display.

c. Where a product is positioned higher than 1.2m from the lowest mount

point, is wall/ceiling mounted or where aftermarket mounts and/or

stands are

used, or where the unit has not been installed by a

professional installer, an extra service charge will apply to unfix and

refix this product.

16. Any repair perf

ormed on a product under the warranty where no fault can

be found, or the item is deemed by Hisense, or an authorised Hisense

agent, to be not faulty under this warranty, or the repair or fault is not

covered under the warranty, a No Fault Found fee is payable by the

warranty h

older of a minimum of $125 inc GST.

17. Any repairs or services requ

ired that are outside of the terms and

conditions of the warranty can be carried out at the request of the

customer or due to site at

tendance were fault is not covered under

warranty as the product not been installed or setup correctly; a credit

card may be required prior to the commencement of such services.

1. HISENSE Australia will provide parts and labour to you the Customer as set

out herein.

2. Nothing in the warranty, limits any rights you may have under the trade

practices act or any other Commonwealth or State Legislation. Such rights

nnot be changed by the conditions in this warranty. Subject to the

conditions below this appliance is warranted by Hisense and/or its Agents to

be free from defects in materials and workmanship for a period of 36 months

and 12 months on Remote & 3D glasses from the date of purchase (the

“Warranty period”)

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Hisense HL65K560PZLN3D - K560 series Manual

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