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Recycling
This product bears the selective sorting symbol for waste electrical and electronic equipment
(WEEE).
This means that this product must be handled pursuant to European Directive 2012/19/EU in
order to be recycled or dismantled to minimize its impact on the environment.
For further information, please contact your local or regional authorities.
Electronic products not included in the selective sorting process are potentially dangerous for the environment
and human heath due to the presence of hazardous substances.
Quality
Safety and quality is very important to HEMA. We have our own laboratory, which assesses all equipment in
terms of electrical safety and ease of use, before it is included in our range. HEMA also monitors the product
quality in collaboration with the manufacturer.
Security
This HEMA item may be fitted with a plastic anti-theft strip. You will find the strip on the bottom of the product.
This strip does not influence the quality or the operation of the product and can be removed without a problem.
Faults and repairs
If this device needs to be repaired, you can hand it in at a HEMA branch after packing the product securely. Do
not try to repair this product yourself. For repairs that fall within the warranty period, you will need to show a
proof of purchase and the warranty document. Regularly check the power cord for damage. If there is any
damage to the cord set, please return the item to a HEMA branch for repair. Do not try to replace it yourself.
For safety reasons we recommend that you do not carry out any repairs to an electrical device yourself.
Warranty
The warranty period is 2 years from the date of purchase.
Warranty conditions
HEMA quality guarantee
HEMA guarantees that the product you have purchased meets the standards our customers are entitled to expect
in terms of quality and product properties. These warranty conditions do not affect your statutory or consumer
rights and apply in all countries where there are HEMA branches.
Warranty claims
If you wish to make a warranty claim, please return the product with proof of purchase to one of our stores. The
store will determine whether to replace the product (with an identical or equivalent product), accept the product
for repair within a reasonable period of time or refund the price of the product.
Invalidation of warranty
The warranty on this article is invalidated if the fault or defect is caused by:
a) normal wear and tear
b) external damage (for example, damage caused by exposure to sand or moisture or due to falling of the
product, etc.)
c) improper or inappropriate use
d) overdue or incorrect maintenance, including repairs that were not authorised by HEMA
The above list does not exclude other possible reasons for defects not being covered by the warranty.
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