If your BDS receiver isn’t performing the way you think it should, check to see if the problem
is covered in this section before calling your Harman Kardon dealer.
ProblemSolution
The receiver won’t power up (the On/Standby indicator is not lit):•Check that the receiver’s Power cord is properly plugged into the receiver’s AC
Power connector.
•Check that the Power cord is plugged into a working AC outlet. If the outlet is
controlled by a switch, make sure the switch is set in the “On” position.
•Check that the receiver’s Main Power switch (located on the rear panel) is in the
“On” position.
Sound plays through the speakers, but there is no TV picture:•Check the HDMI connection between the receiver and the TV.
•Check the HDMI connection or Component Video connection between the source
device and the BDS receiver.
•Check that the TV is turned on and is set to the proper input source.
•Unplug the HDMI cable from the TV and plug it back in again.
There is a constant hum in the sound:•Check that all input cables are plugged all the way into their connectors.
•Check that all cables are at least 10 ft (3.3m) from fluorescent lights.
•Check that all cable connectors are clean. If necessary, wipe them with a cloth
slightly moistened with alcohol.
Streaming service (Pandora, Picasa or YouTube) does not appear on the Home Menu.•See the table on page 23 to confirm that the streaming service is available in your
region. If the service is not available it will not appear on the Home Menu.
Cannot connect to a streaming service that appears on the Home Menu•Confirm that the BDS receiver is joined in your home network. See General Settings:
Network, on page 17 for information about performing a connection test.
Cannot stream media from other networked devices via DLNA•Make sure the networked devices have given permission to share media. See
Digital Living Network Alliance (DLNA), on page 23 for more information.
The disc does not play:•Check that the disc is inserted correctly (label side up).
•Check that the disc is the correct type: BD-Video (single-layer or double-layer),
DVD-Video, DVD+R/+RW, DVD-R/-RW, CDDA (CD digital audio), CD-R/RW. Other
disc types will not play.
•Check that the disc surface is clean and not scratched.
There is noise or other interference in the picture while playing a Blu-ray Disc recording
or DVD:
•Check that the disc surface is clean and not scratched.
The sound and picture are out of sync when playing to an Aux source:•Press the Options button and perform the Lip Sync adjustment to bring the sound
and picture into synchronization.
Cannot tune in radio stations:•Check that the FM antenna is correctly connected.
•Adjust the antenna’s position. If necessary, use a powered FM antenna or an
outdoor FM antenna.
The receiver does not respond to remote-control commands:•Replace all three remote-control batteries with fresh ones, and make sure that they
are installed with the correct polarity.
•Hold the remote closer to the receiver.
•Check that the receiver’s remote sensor is in the line of sight of the remote control.
The remote does not control programmed components (TV or video):•Check that you have pressed the remote’s Aux button before trying to operate the
component.
•Re-program and/or re-teach the component’s commands into the remote.
The Ø symbol appears on the screen when you press a remote-control button:•The selected function is not permitted at the time the button is pressed.
The receiver does not respond to commands, or it behaves in an erratic way:•Unplug the receiver’s Power cord from the AC outlet, wait 30 seconds, then plug
it back in.
You can nd additional troubleshooting information in the FAQs link on the Support page at www.harmankardon.com.
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