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Page GB-30 Troubleshooting table
Malfunction
Problem Possible causes Solutions, tips
Appliance does not
work.
Mains plug is not sitting properly in
the socket or is not plugged in.
Plug it into the socket properly.
Socket has no voltage. Check fuse; switch on if
necessary.
Wash cycle does not
start.
Door is not closed properly. Close door properly. (A ‘click’
must be heard.)
Cycle was not started. Press Start/Pause button (9).
Appliance is not
receiving water.
Valve is closed. Open valve.
Door is not closed properly. Close door properly.
Inlet hose is bent. Check inlet hose; dismantle if
necessary and re-align.
Filters in the inlet hose are
clogged.
Clean filters in the inlet hose; see
page GB-21.
Water is not being
pumped.
Outlet hose is clogged or bent. Check outlet hose; dismantle if
necessary and re-align.
Water is escaping
(appliance “leaking”.)
Inlet or outlet hose is not screwed
on tightly enough.
Screw down inlet or outlet hose
down tighter.
Lint trap not closed properly. Close lint trap properly; see page
GB-22.
Appliance is unsteady
or vibrating strongly.
Transport security device(s)
wasn’t/weren’t removed.
Remove transport safety
device(s).
Appliance was not installed or
aligned properly.
Install or align appliance properly.
The laundry in the drum is heavy
or distributed unevenly.
Suspend the wash cycle and re-
start it to distribute the laundry
more evenly.
Spin cycle is not
running or is slow.
The imbalance correction system
for imbalanced drum loads is
running.
No error. Once the laundry is
distributed evenly, the spin cycle
starts automatically.
During the wash cycle,
no water can be seen
in the drum through
the glass panel.
This is not an error. The water is
at the bottom of the drum.
Door won’t open after
the wash cycle has
finished.
This is not an error. The opening
mechanism contains a safety
device that keeps the door closed
another 2 minutes or so after the
wash cycle has finished.
Press and hold Start/Pause
button (9) for approx. 3 seconds
to unlock the door.
66


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