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EN 9-Troubleshooting
25
Should the error messages reappear even after the taken measures, switch off the appli-
ance, disconnect the power supply and contact the customer service.
Note: Foam formation
If too much foam is inspected during spin cycle, motor stops and drain pump will be ac-
tivated for 90 seconds. If that elimination of foam fails up to 3 times, programme ends
without spinning.
Problem Cause Solution
Strong vibration while
spinning.
Not all transportation bolts have
been removed.
Remove all transportation bolts
.
Appliance has no solid position.
Ensure solid ground and a levelled
position.
Machine load is not correct. Check load weight and balance.
Operation stops
before completing
wash cycle.
Water or electric failure. Check power and water supply.
Operation stops for
a period of time.
Appliance displays error code. Consider display codes.
Problem due to load pattern. Reduce or adjust load.
Programme performs soaking cycle.
Cancel programme and restart.
Excessive foam fl oats
drum and/or deter-
gent drawer.
Detergent is not a appropriate. Check detergent recommen-
dations.
Excessive use of detergent. Reduce amount of detergent.
Automatic adjust-
ment of washing time.
Washing programme duration will
be adjusted.
This is normal and doesn‘t af-
fect functionality.
Spinning fails. Unbalance of laundry. Check machine load and laundry and
run a spinning programme again.
Unsatisfactory wash-
ing result.
Degree of pollution does not agree
with selected programme.
Select an other programme.
Detergent quantitiy was not suf-
cient.
Choose the detergent acc. to
the degree of pollution and acc.
to manufaturer specifi cations.
Maximum load has been exceeded. Reduce loading.
Laundry was unevenly distributed
in the drum.
Loose the laundry.
Washing powder
residues are on the
laundry.
Insoluble particles of detergent can
remain as white spots on the laun-
dry.
Perform extra rinse.
Try to brush the points from
the dry laundry.
Choose an other detergent.
Laundry has grey
patches.
Caused by fats such as oils, creams
or ointments.
Pretreat the laundry with a
special cleaner.
25


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