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9-Troubleshooting EN
24
Should the error messages reappear even after the taken measures, switch off the appli-
ance, disconnect the power supply and contact the customer service.
Note: Foam formation
If too much foam is inspected during spin cycle, motor stops and drain pump will be activated
for 90 seconds. If that elimination of foam fails up to 3 times, programme ends without spinning.
Note: Unlock the door
When the washing machine in a safe state (under the water level below the window
along a certain distance, barrel temperature below 55 °C, the inner barrel did not turn),
may unlock the doors of the machine operation
Problem Cause Solution
Excessive foam fl oats
drum and/or deter-
gent drawer.
Detergent is not a appropriate. Check detergent recommen-
dations.
Excessive use of detergent. Reduce amount of detergent.
Automatic adjust-
ment of washing time.
Washing programme duration will
be adjusted.
This is normal and doesn‘t af-
fect functionality.
Spinning fails. Unbalance of laundry. Check machine load and laundry and
run a spinning programme again.
Unsatisfactory
washing result.
Degree of pollution does not agree
with selected programme.
Select an other programme.
Detergent quantitiy was not suf-
cient.
Choose the detergent acc. to
the degree of pollution and acc.
to manufaturer specifi cations.
Maximum load has been exceeded. Reduce loading.
Laundry was unevenly distributed
in the drum.
Loose the laundry.
Washing powder
residues are on the
laundry.
Insoluble particles of detergent can
remain as white spots on the laun-
dry.
Perform extra rinse.
Try to brush the points from
the dry laundry.
Choose an other detergent.
Laundry has grey
patches.
Caused by fats such as oils, creams
or ointments.
Pretreat the laundry with a
special cleaner.
9.4 In case of power failure
The current programme and its setting will be saved.
When power supply is restored operation will be re-
sumed.
If a power failure cuts an operating wash programme
door opening is mechanically blocked. To get out any
laundry water level should not be seen in the glassy
porthole of the door - Danger of burns! Water level has
to be lowered as described in “Pump lter”. Not till then
pull lever (A) beneath service ap (Fig. 9-1) until door
is unlocked by a gentle click. Afterwards refi x all parts.
9-1
A
24


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