21
Problem Cause Solution
3.3 Water forms at underside of the
crisper glass covers.
3.3.1
foods.
3.3.1.1
with a dry cloth to remove excess moisture.
3.3.2 Door seal leaks or frequent
door openings in humid
environment.
3.3.2.1 Check the door gaskets and reduce door
openings. Possibly raise fresh food temperature.
Water/humidity/frost on the outside of the fridge
4.1 Wet air forms droplets of water
on the outside edges of the
fridge.
4.1.1 Warm, humid air in the
environment mixes with
cooler air at the door gasket
areas of the fresh food
and freezer compartments
causing condensation.
4.1.1.1
4.1.1.2
A small amount of dew or water moisture is
normal. It is best to wipe it down with a dry
cloth to improve performance.
A slight increase in the compartment
temperatures can reduce this moisture
formation.
4.1.1.3 Check door gasket for proper seal and clean.
Automatic Ice maker
5.1 The ice maker does not work
properly.
5.1.1 Ice cubes are sticking
together.
5.1.1.1 Take out the lump of ice cubes, crush it and then
return only the separated ice cubes back to the
ice cube container.
5.1.2 Ice cubes may end up
sticking together if stored
too long.
5.1.2.1 See 5.1.1.1 above.
5.2 Ice cubes are too large or too
small.
5.2.1 Ice maker water supply set
incorrectly.
5.2.1.1 Adjust the ice maker water supply.
Cold water & ice dispenser
6.1 Cold water not dispensing. 6.1.1 The freezer or refrigerator
door is not fully closed.
6.1.1.1 Close all appliance doors.
The water supply pipe is not
open.
Open the water supply line all the way.
6.1.2
6.1.2.1
6.1.3 The water line is blocked. 6.1.3.1 Check that the water tubes are not kinked or
restricted.
6.2 The water has a strange odour. 6.2.1 The water has been stored
too long without use.
6.2.1.1 Remove 7 cups of water and throw away.
Check if the odour improves.
6.2.2 The local potable water
source is suspect.
6.2.1.2 Contact your local water supply company to
check quality of the water.
6.3 Ice not dispensing. 6.3.1 The freezer or refrigerator
door is not fully closed.
6.3.1.1 Close all appliance doors.
6.3.2 No ice cubes in the container 6.3.2.1 Wait until ice cubes are supplied.
6.3.3 Freezer temperature set too
high.
6.3.3.1 Lower the freezer temperature to improve the
ice cube maker performance.
6.4 Dispenser is jammed 6.4.1 Defrosting water has frozen
on the spindle.
6.4.1.1 Remove the container. Clean and dry the
spindle. Replace the container.
6.4.2 Ice cubes are jammed
between the ice maker and
container.
6.4.2.1 Remove the ice cubes between the ice maker
and container.
6.4.3 Ice cubes are sticking
together.
6.4.3.1 Take out the lump of ice cubes, crush it and then
return only the separated ice cubes back to the
ice cube container.
6.4.4 Other ice cubes were placed
in the dispenser.
6.4.4.1 Only ice cubes produced by the ice maker can
be used in the dispenser.
