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EN 11-Troubleshooting
Many problems can be solved by yourself without specifi c expertise.
please check all shown possibilities and follow below instructions before you
contact an after sales service. See CUSTOMER SERVICE.
WARNING!
Before maintenance, turn off the appliance and disconnect the mains plug from
the socket.
Electrical equipment should be serviced only by qualifi ed electrical experts, because
improper repairs can cause considerable consequential damages.
A damaged power cable should only be replaced by the manufacturer, its service
agent or similarly qualifi ed workers in order to avoid a hazard.
Troubleshooting with display code
Code Cause Solution
 Drain pump error. Contact the customer service.


The condenser thermal sensor is open-circuited or
short-circuited.
Contact the customer service.
 Temperature of the laundry in the drum does not change. Contact the customer service.
 Communication failure between PCB and display. Contact the customer service.

Temperature is too low.
Use the dryer when air tem-
perature is higher than 5 °C.
if the error codes appear again after taking measures, switch off the appliance,
disconnect the power supply and contact the customer service.
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