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9- Troubleshooting
Problem Possible Cause Possible Solution
The compressor
does not work.
Mains plug is not connected in the
mains socket.
Connect the mains plug.
The appliance is in the defrosting
cycle.
This is normal for an automatic
defrosting.
The appliance runs
frequently or runs
for a too long pe-
riod of time.
The indoor or outdoor tempera-
ture is too high.
In this case, it is normal for the ap-
pliance to run longer.
The appliance has been o power
for a period of time.
Normally, it takes 8 to 12 hours for
the appliance to cool down com-
pletely.
A door/drawer of the appliance is
not tightly closed.
Close the door/drawer and ensure
the appliance is located on a level
ground and there is no food or
container jarring the door.
The door/drawer has been opened
too frequently or for too long.
Do not open the door/drawer too
frequently.
The temperature setting for the
freezer compartment is too low.
Set the temperature higher until a
satisfactory refrigerator tempera-
ture is obtained. It takes 24 hours
for the refrigerator temperature
to become stable.
The door/drawer gasket is dirty,
worn, cracked or mismatched.
Clean the door/drawer gasket or
replace them by the customer
service.
The required air circulation is not
guaranteed.
Ensure adequate ventilation.
The inside of the
refrigerator is dirty
and/or smells.
The inside of the refrigerator
needs cleaning.
Clean the inside of the refrigera-
tor.
Food of strong odour is stored in
the refrigerator.
Wrap the food thoroughly.
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9.1 Troubleshooting table
Many occuring problems could be solved by yourself without specic expertise. In case
of a problem please check all shown possibilities and follow below instructions before you
contact an after sales service. See CUSTOMER SERVICE.
WARNING!
Before maintenance, deactivate the appliance and disconnect the mains plug from
the mains socket.
Electrical equipment should be serviced only by qualied electrical experts, because
improper repairs can cause considerable consequential damages.
A damaged supply should only be replaced by the manufacturer, its service agent or
similarly qualied persons in order to avoid a hazard.
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