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EN 9 - Troubleshooting
17
of a problem please check all shown possibilities and follow below instructions before you
contact an after sales service. See CUSTOMER SERVICE.
WARNING!
Before maintenance, deactivate the appliance and disconnect the mains plug from
the mains socket.
improper repai
rs can cause considerable consequential damages.
A damaged supply should only be replaced by the manufacturer, its service agent or
9.1 Troubleshooting
Problem Possible Cause Possible Solution
The compressor
does not work.
Mains plug is not connected in the
mains socket.
Connect the mains plug.
The appliance runs
frequently or for a
too long period of
time.
The indoor or outdoor tempera
ture is too high.
for a period of time.
The door of the appliance is not
tightly closed.
T
he door has been opened too
frequently or for too long.
The temperature setting is too low.
The door gasket is dirty, worn,
c
racked or mis-matched.
The required air circulation is not
gua
ranteed.
The interior is covered in ice.
In this case, it is normal for the
appliance to run longer.
Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
Close the door and ensure the
appliance is located on a level
ground and there is no food or
container jarring the door.
Do not open the door too fre
quently.
Set the temperature higher un
til a satisfactory temperature is
obtained. It takes 24 hours for
the temperature to become
stable.
Clean the door gasket or re
place them by the customer
service.
Ensure adequate ventilation.
Defrost the appliance.
The appliance
makes abnormal
sounds.
The appliance is not located on
level ground.
The appliance touches an object
close to it.
The appliance stands on a wooden
Level the appliance.
Remove objects around the
appliance.
the appliance somewhere else.
17


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