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TROUBLESHOOTING
The inside light bulb does not turn on.
No electricity.
The power cable is not properly plugged in.
Check if the appliance is switched off (see Temperature
Adjustment).
Check the power socket is working correctly (e.g. with another
electric device).
Holiday Mode is activated.
Deactivate Holiday mode.
The internal temperature of
the refrigerator and/or freezer is not
cold enough.
The doors are not closed.
Check that the door and gaskets close properly.
The doors are frequently opened.
Avoid opening the doors unnecessarily for some time.
Incorrect temperature setting.
Check the temperature setting and, if possible, set a lower
temperature (see Temperature Adjustment).
The refrigerator and/or freezer are too full.
Wait for the temperature of the refrigerator/ freezer to stabilise.
Avoid filling the refrigerator and freezer excessively.
The surrounding temperature is too low.
Move the unit to a warmer place or heat the current room.
Warm items have been stored.
Always allow items to cool before storing them.
The food in the refrigerator freezes.
Incorrect temperature setting.
Check the temperature setting and, if possible, increase
the temperature.
Food in contact with the back wall.
Keep the food away from the refrigerator’s back wall.
The bottom of the refrigerator
compartment is wet or water
droplets are present.
The drain hose could be clogged.
Clean the drain hose with a stick or similar item to allow
the water to drain.
Presence of drops of water or frost on
the rear wall of the refrigerator.
Depending on the function, drops of water
or frost form on the rear wall of
the refrigerator during operation.
It is not a defect.
Warm items have been stored.
Always allow items to cool before storing them.
There are open food containers or liquids.
Always cover food and liquids.
The doors are not closed.
Check that the door and gaskets close properly.
The doors are frequently opened.
Avoid opening the doors unnecessarily for some time.
Presence of water in the vegetable drawer.
Lack of air circulation.
Verify that your appliance is not too full.
Vegetables and fruit with too much moisture.
Wrap the fruit and vegetables in plastic materials, e.g. cling film,
bags or containers.
The motor runs continuously.
The doors are not closed.
Make sure the doors are closed and check the seals close
properly.
The doors are opened frequently.
Avoid opening the doors unnecessarily for some time.
Ambient temperature is very high.
Verify that the ambient temperature is in the range set out in
the specifications on the appliance tag.
Set the display screen/thermostat to a warmer temperature.
The appliance has been off (no power)
for some time.
It normally takes the appliance 8-12h to cool completely.
The frozen food is thawing.
Surrounding temperature is too low.
Move the unit to a warmer place or heat the current room.
The freezer door is not closed.
Make sure the door is closed and that the gasket is sealing properly.
Fridge door alarm.
Fridge door alarm (acoustic beep) activates
whenever the door is left open for more than
3 minutes.
Avoid leaving the door open when not needed. The beep ceases
when the door is closed.
The appliance makes noises such as
gurgling, buzzing, clicking, creaking.
No breakdowns. An engine is running,
e.g. refrigeration unit, fan. The refrigerant
flows into the pipes. Motor, switches and
solenoid valves are switched on or off.
No action needed.
The appliance is not located on level ground.
Adjust the feet to level the appliance.
The appliance touches an object around it.
Remove objects around the appliance.
The appliance does not cool,
the temperature and lighting indicators
are on.
Demo mode is activated.
Deactivate DEMO mode.
Strong ice and frost in the freezer
compartment.
The items were not adequately packaged.
Always pack the items well.
A door/drawer of the appliance is not tightly
closed.
Close the door/drawer.
The door/drawer has been opened too
frequently or for too long.
Do not open the door/drawer too frequently.
The door/drawer gasket is dirty, worn,
cracked or mismatched.
Clean the door/drawer gasket or replace it with a new one.
Something on the inside prevents
the door/drawer from closing properly.
Reposition the shelves, door racks or internal containers to allow
the door/drawer to close.
The sides of the appliance are warm.
This is normal.
12


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