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Troubles Cause and Soluon
Fail to turn on
Press the Power Key for over 1 second.
Check if the baery is properly connected. Please
remove and install it again, retry to turn it on;
Check if baery is appropriately charged.
Fail to
connect
network
Weak signal. Please try and move to a locaon with
strong signal and try connecng to the network
again;
Please ensure that you are not beyond the network
coverage of service provider
s;
Please ensure you have a valid SIM card. Please
contact your network provider for further
informaon;
Poor quality
of calling
Please check if the sound volume is tuned
improperly
In an area with poor receiving condion, example:
basement, the signal might be weak. Try searching
a locaon with stronger signal recepon and call
again.
While using the mobile phone in the peak period of
communicaon, like commute me, you may be
unable to cal
l because of line congeson.
SIM Card
Error
Dirt on the metal surface of an SIM card. Use clean
cloth to wipe the metal touch point on an SIM card.
The SIM card is not installed.
The SIM card is damaged. Please contact your
network service provider.
Callers cannot
contact you
Please check if the mobile phone is on and
connected with the network.
Please check if the Call barring or call divert is
acvated.
Please check if the SIM card is val
id.
Fail to set
some
funcons
Wrong operaon.
The network provider does not support the
funcon, or you have not applied for it.
Trouble Shooting
70
70


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