Manual Haas-Sohn ELSASS II RAINBOW (page 7 of 10) (English)

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7. WHAT TO DO IF... ...Do you do it yourself?

Problem Cause Corrective action

Chimney or smoke flue sealing

(malfunction, “false” air is being

added).

Contact a chimney sweep (ask them to check the

chimney). For example, new sealing for the chimney

door is needed. Adjust the positions of smoke pipes

or replace them if damaged.

Chimney effect bad or not

working

Ask the chimney or stove specialist technician for

inspection to find out the reason and the solution

(e.g. cleaning the chimney, remove the smoke flue

reduction elements, higher chimney, more air in the

room, etc.

The door of another heating

device connected to the same

chimney is open

Shut the door

Chimney cleaning holes are

open

Close the cleaning holes

Smoke flue elements or other

parts of the heating system are

dirty or clogged.

See 6.1.

Insufficient fresh air supply See 4.7.

Worsened weather conditions See 5.5.

Malfunction (weak fire, weak chimney effect) or excessive smoke

during reloading or during the firing

Wrong type of fuel was used for

burning

Provide proper kind of fuel, see 2.2.

Wrong position of the wood logs

inside Not enough fuel to set fire

Add more logs, see 5.2.

Impossible to heat up

the fireplace insert

within expected time

Primary air supply inlet is closed Open the primary air regulator or turn down the

secondary air regulator, respectively

Inadequate requirement on the

heat capacity (performance of

the fireplace insert is too low)

Contact the specialist Reduce the heat loss (for

example, provide better heat insulation)

Smoke flues and insert are dirty See 6.1.

Chimney effect is too low See 4.

The room is not heated

enough

Fireplace insert is operated in a

wrong manner

Heating device adjustment is not optimal, see 2.1.

Fireplace insert is operated in a

wrong manner

Heating device adjustment is not optimal, see 2.1.

Ashpan door is a bit open Shut the door

Door or ashpan sealing is

damaged

Replace the door sealing

Excessive

performance of the

fireplace insert

Excessive chimney effect See 4.

Chimney effect is too low See 4.

odour

and

smoke

Protective paint is being

hardened/ the stove is dirty,

dusty

Allow the paint hardening process finish – the smoke

and odour will disappear in a short time / while cold,

clean the device outside

Sometimes is difficult to find the

reason but, usually one of the

following is found: wrong type of

fuel, wrong adjustment of the

firing process, weak or

temporarily weak chimney effect,

door sealing loosen

Rule: Clean the door from time to time (depends on

the type of the fuel used), see

5.4.

. If coal cakes are used, the door needs cleaning

more often than with wood

Chimney effect is too low See 4.

Too much fuel in the firing area Only load correct quantity, see 2.1. and5.3.

Window is getting dirty

Wet fuel was loaded Use only well-dried fuel, see 2.2.

8. FREQUENT PROBLEMS AND QUESTIONS

8.1. Cracked (released) fireclay (vermiculite) brick in the burning area

It is emphasised that cracked fireclay bricks do not lose their function unless they have fallen out, so

there is no reason to replace them while cracked only. In case of replace needed, order the

components at your sales representative or manufacturer’s address. Please specify the type and the

serial number and the fireclay ID number (see the Technical Card).

Procedure If you need to replace the side bricks, remove the upper partition or remove the fireclay

holders and take the damaged brick away. Sometimes, you need to remove the cast grate with

bricks at the bottom. For the installation, use the same procedure (reverse). Make sure you place the

components back in exact positions (follow the Technical Card).

Caution! Do not put the stove in operation if (even a part) of the lining within the burning area falls

out. There is danger of burning the construction through.

8.2. Broken glass

The door glass is made of special glass-ceramic material, characteristic with top heat resistance. Do

not use standard window glass!

Procedure: There is no need to dismount the whole door. You should only unscrew the holders and

remove the glass then easily. When you install the new piece, make sure the new glass is seated

evenly. The contact surface between the glass and the door must be provided with a sealing tape.

Do not replace the sealing tape if it is in good condition. Tighten the glass holders back slowly and

carefully to avoid cracking the new glass by excessive tension.

Caution! Some types of the fireplace insert are not provided with the sealing tape along the whole

perimeter.

8.3. Partitions to control the chimney effect

To clean the insert or replace fireclay (vermiculite) bricks, first remove the movable partitions (if

installed, see Technical Card) . This way, you make you way to the cleaning or replacement job.

Keep in mind that some types of the partitions are designed for holding the bricks at the position as

well. Make sure you do not tilt them or let them fall out and break. Install them back in their original

positions.

Disassembly: Lift the movable partition on one side a bit – this way, the other end is lowered. Move

the partition aside to allow taking it out of the device.

Assembly: Use the same procedure (reverse order). Insert the partition into the device and find the

previous position. Check the final position with the Technical Card!

13 14

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Haas-Sohn ELSASS II RAINBOW Manual

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