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39
16. Guarantee
General
HAAS + SOHN assumes a one year
guarantee for this device in the framework of
the warranty guidelines, excluded from this are
parts which are directly subjected to fire
(wearing parts). The guarantee begins with the
day of delivery. The invoice is to be presented
as evidence.
Warranty Guidelines
1. HAAS + SOHN assumes the guarantee for
the duration of two years from delivery to the
consumer, calculated for
a) perfect material characteristics and
processing corresponding with the purpose,
b) proper professional assembly,
c) Adherence to the nominal heating output
(Watt) according to DIN 18894 and the room
heating capacity according to DIN 18893 (see
device plate, Technical Specifications in this
manual or catalogue specifications).
The warranties (a to c) extend to repair of the
device or the faulty components free of
charge. Entitlement to replacement free of
charge exists only for parts, which show faults
in the material and in the workmanship. More
extensive claims are excluded.
We draw your attention to the fact, that our
customer service stations are also available to
you at any time and at the normal conditions
after expiry of the guarantee.
We cannot accept any liability for alterations
following the printing of this manual.
We reserve the right to implement technical
modifications.
2. HAAS + SOHN assumes no guarantee for
damage and defects to devices or their
components, that are caused by:
external, chemical or physical influences
during transport, storage, installation and
utilization of the device (e.g. shocking with
water, condensation water, overheating due to
improper operation), is no quality defect,
incorrect choice of stove size, non-observance
of the respective applicable building
regulations, errors with the installation and
connection of the device, insufficient or too
strong chimney draught,
improperly executed repair work or other, in
particular subsequent modifications to the
fireplace or waste-gas line (stove pipe and
chimney), use of unsuitable fuels, improper
operation; overloading of the device (see
manufacturer’s operating manual), wear of
parts made from iron or fire-clay subjected
directly to the flames, insofar as they do not
fall under the warranty (1a), improper handling,
insufficient care and attention, use of
unsuitable cleaning agents.
Complaints
We request that you present complaints
exclusively to your specialist retailer. In doing
so, definitely specify the model- and
production number of your stove. These
details can be found on the name plate of the
device (at the back of the device).
Information for ordering spare parts
When ordering spare parts, we request that
you specify completely the model- and
production number of your pellet stove. These
details can be found on the name plate of the
device (in the cover of the storage container)
and on the first page of this manual. If there is
no marking present at this place regarding
model- and production number, please enter
these details there. As a result, you always
have all important details at hand.
In addition, please observe the drawings and
tables in this manual, here you will find the
correct designation of the spare parts required.
Attention! The fireplace must not be
changed!
Only spare parts may be used that are explicitly
approved or offered by the manufacturer.
If necessary, please contact your specialist
retailer.
39


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