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18 General warranty terms
The following terms describing the preconditions for and scope of our warranty, do not
infringe the warranty rights of the ultimate buyer.
Our warranty for this appliance is granted under the following terms:
As buyer of a Gutfels appliance, you have a manufacturer’s warranty for a period of 2
years from the date of purchase.
During this warranty period, you can make your warranty claims directly on the
manufacturer’s Service platform at
www.ggv-service.de.
If an additional warranty is concluded between you and your dealer, all claims against
the manufacturer will become void after the end of the 24-month manufacturer’s
warranty. In this case, please contact your dealer directly.
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase must be
presented). During the first 6 months, defects in the appliance are remedied free of
charge on condition that the appliance is accessible for repairs without any great effort.
During the following 18 months, the buyer is obliged to prove that the defect already
existed at the time of delivery.
In the case of commercial use (e.g. in hotels, canteens) or joint use by several
households, the warranty period is 12 months from the date of purchase (proof of
purchase must be presented). During the first 6 months, defects in the appliance are
remedied free of charge on condition that the appliance is accessible for repairs without
any great effort. During the following 6 months, the buyer is obliged to prove that the
defect already existed at the time of delivery.
The claim under warranty does not prolong the warranty period for either the appliance
or for newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all defects in the appliance that are
demonstrably attributable to poor workmanship or material flaws. Replaced parts become
our property.
The warranty does not cover:
Normal wear, deliberate or negligent damage, damage resulting from a failure to observe
the operating instructions, improper installation and set-up or connection to the wrong
mains power supply, damage caused by chemical or electrothermal effects or other
abnormal environmental conditions, glass, paintwork or enamel damage and possible
differences in colour as well as defective bulbs. Defects in the appliance resulting from
transport damage are also not covered. We are also not obliged to perform defect
remedies, if – without our express written authorisation – work is carried out on the
Gutfels appliance by unauthorised persons or third-party parts have been used. This
limitation shall not apply to faultless work carried out by a qualified person using our
original parts to adapt the appliance to the technical safety regulations of another EU
member state.
