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Washing Machine / User‘s Manual
5 Troubleshooting
Problem Reason Solution
Programme does not start after
closing the door
Start / Pause / Cancel button was not pressed. *Press the Start / Pause / Cancel button.
Programme cannot be started or
selected.
The product may have switched to self protection mode due to
a supply problem (line voltage, water pressure, etc.).
Press and hold On / Off button for 3 seconds to reset
the product to factory settings. (See. Cancelling the
programme")
Water inside the product.
Some water might have remained in the product due to the
quality control processes in the production.
This is not a failure; water is not harmful to the product.
The product does not take water in.
Tap is turned off. Turn on the taps.
Water inlet hose is bent or crushed. Reposition the hose.
Water inlet filter is clogged. Clean the filter.
Loading door may be open. Close the door.
The product does not drain water.
Water drain hose might be clogged or twisted. Clean or reposition the hose.
Pump filter is clogged. Clean the pump filter.
Product vibrates or makes noise.
Product might be standing unbalanced. Steady the product by adjusting the feet.
A hard substance might have entered into the pump filter. Clean the pump filter.
Transportation safety bolts are not removed. Remove the transportation safety bolts.
Laundry quantity in the product might be too little. Add more laundry to the product.
Excessive laundry might be loaded in the product. Take out some of the laundry from the product or
distribute the load by hand to balance it evenly in the
product.
Product might be leaning on a rigid item. Make sure that the product is not leaning on anything.
There is water leaking from the
bottom of the product.
Water drain hose might be clogged or twisted. Clean or reposition the hose.
Pump filter is clogged. Clean the pump filter.
Product stopped shortly after the
programme started.
Machine might have stopped temporarily due to low voltage. Product will resume running when the voltage restores
to the normal level.
Product directly discharges the
water it takes in.
Draining hose might not be at adequate height. Connect the water draining hose as described in the
operation manual.
No water can be seen in the
product during washing.
Water is below the visible area of the door. This is not a failure. Environmentalist washing machines
use less water.
Loading door cannot be opened.
The cover lock is activated due to the water level inside the
product.
Drain the water by running the Pump or Spin
programme.
Product is heating up the water or it is at the spinning cycle. Wait until the programme completes.
Child lock is engaged. Door lock will be deactivated a couple
of minutes after the programme has come to an end.
Wait for a couple of minutes for deactivation of the
door lock.
47


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