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In the case that a product needs to be sent in for a repair, it must always be accompanied by a proof of
purchase (which is not altered, written on or in any way made illegible) showing that the product is still
under guarantee. In the case that no proof of purchase is enclosed, the Sagemcom repair centre will use
the production date as its reference for establishing the guarantee status of the product.
Apart from all legal obligatory rules, Sagemcom, do not give any Guarantee, either implicit or explicit which
is not set force in the present section, and can not be held responsible for any direct or indirect, material
or immaterial damage, either in or out of the frame of the present guarantee.
If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to an obligatory
rule applicable to consumers pursuant to their national legislation, such invalidity or illegality shall not
impair or affect the remaining provisions or parts of this guarantee.
This guarantee does not affect the Customer statutory rights.
B)General Guarantee conditions
Sagemcom shall have no liability under the guarantee in respect of:
Damage, defects, breakdown or malfunction due to one or more of the following :
- Failure to properly follow the installation process and instructions for use
- An external cause to the equipment (including but not limited to: lightening, fire, shock, vandalism,
inappropriate conditions of electrical network or water damage of any nature)
- Modifications made without the written approval of Sagemcom
- Unsuitable operating conditions, particularly of temperature and humidity
- Repair or maintenance of the equipment by persons not authorised by Sagemcom
Wear and tear from normal daily use of the equipment and its accessories
Damage due to insufficient or bad packaging of equipment when returned to Sagemcom
Usage of new versions of software without the previous approval of Sagemcom
Work on any equipment or software modified or added without the prior written consent of Sagemcom
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