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Service après-vente
153
3. Demande d’intervention
SI VOUS AVEZ UNE QUESTION, OU SI DES PIÈCES SONT ENDOMMAGÉES OU MANQUANTES, NE
CONTACTEZ PAS LE MAGASIN DANS LEQUEL VOUS AVEZ ACHETÉ LE PRODUIT OU NE L’Y RAPPORTEZ
PAS. VEUILLEZ CONTACTER LE REPRÉSENTANT LOCAL DE NOTRE SERVICE APRÈS-VENTE AFIN QU’IL
PUISSE TRAITER TOUTE QUESTION QUE VOUS POURRIEZ AVOIR OU TOUT PROBLÈME QUE VOUS
SERIEZ SUSCEPTIBLE DE RENCONTRER.
Pendant la période de garantie
Lorsque vous demandez une intervention dans le cadre de la garantie, ayez en votre possession les informations
suivantes.
En dehors de la période de garantie
Si l’intervention demandée intervient en dehors de la période de garantie, le coût de la prestation incombera au
propriétaire du produit. Le montant facturé inclura le prix de l’intervention technique, les frais de déplacement et le
prix des pièces.
Informations qui vous seront demandées
1. Vos coordonnées (nom, adresse, téléphone)
2. Numéro de série
(Voir l’étiquette présente sur l’arrière du produit.)
3. Date de l’installation
(voir la carte de garantie)
4. L’objet de votre demande d’intervention
153


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