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GreatCall Jitterbug Plus Manual

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Customer Agreement
Customer Agreement
Customer Agreement 215214 Customer Agreement
5. Service Subject To Change
Your service is dependent upon our business requirements, including policies, practices and
procedures, which we can change without notice. Unless otherwise prohibited by law, we can also
change prices and any other conditions in this agreement at any time by sending you written notice prior
to the billing period in which the changes would go into effect. If you choose to use your service after that
point, you’re accepting the changes. If the changes have a material adverse effect on you, however, you
can end the affected service, without any early cancellation fee, just by calling us within 60 days after we
send notice of the change.
6. Rights In Numbers And Electronic Addresses We Assign To You
Youdonothaveanyrightsinthepersonalidenticationnumber,emailaddressoridentierwe
assign to you. The same is true for your wireless phone numbers, except for your right to transfer it.
In the event we need to change or reassign them, we’ll let you know. Please know that your wireless
phone number and/or name may appear when you call someone. We rely on this feature to provide
services you enjoy.
7. Transferring Or “Porting” Phone Numbers
You may be able to transfer or “port” your phone number from us to another carrier or service provider.
We cannot guarantee that this transfer will be successful. If you request that another service provider
transfer or “port” your phone number, we will treat this request in the same manner as a request to
cancel your GreatCall service. When the transfer is complete you will be responsible for all the terms
of cancellation described in Section 3 of this agreement. We may not be able to provide you with some
services, such as 9-1-1 location services, while we implement the transfer.
8. Availability Of Service
Wireless phones use radio transmissions to access service. Therefore, we can’t provide service
whenyourwirelessphoneisoutofrangeofourprovider’stransmissionsiteorifsufcientnetwork
capacity is not available. You may not receive service in certain places, particularly in remote areas,
with no service at all. Weather, topography, buildings, your wireless phone and other conditions that
are outside of our control may also cause dropped calls or other problems with your service.
9. Suspending Service If Your Phone Is Lost Or Stolen
Please notify us immediately if someone steals your phone or you lose it. We’ll be happy to provide
a courtesy suspension of service for 30 days or until you choose to replace or recover your phone –
whichevercomesrst–ifyouhaven’treceivedacourtesyofthiskindwithintheprioryear.Untilwe
provide a courtesy suspension, you’ll be responsible for all fees and charges, including those related
to the use of services, even if used by another party. We may require a sworn statement about the
loss or theft.
10. Our Rights To Limit/End Service Or This Agreement
You agree not to resell our service to someone else without prior written permission from GreatCall.
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