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7. Then thoroughly ush through the coffee machine by operating the device at least
3x with clear water.
Troubleshooting
If the device should stop working properly, rst check whether you are able to correct
the problem yourself. Otherwise, contact our customer service department.
Do not try to repair a faulty device yourself!
Problem Possible cause/solution
The device cannot
be switched on.
Is the plug inserted in the mains socket correctly?
Is the plug socket defective? Try another plug socket.
Check the fuse of your mains connection.
Has the kettle overheated? Wait until the device has cooled
down, pour water in and then try again.
During use, an
unpleasant smell is
detected.
Is the device being used for the rst time? A smell often de-
velops when new devices are rst used. The smell should
disappear after you have used the device several times.
Have you just descaled the kettle or the coffee machine?
Rinse it with clear water.
The kettle switches
off before the wa-
ter has boiled.
Is the amount of water less than the minimum marking?
The kettle does not
switch off.
Is the lid closed shut correctly?
Is the switch blocked?
Coffee machine:
Coffee or water
leaks from the lter
holder.
• The lter holder or permanent lter is not seated correctly in
the device.
The coffee pot or the lid are not seated correctly.
There is too much coffee in the lter.
• The through ow of the lter holder is dirty or damaged.
Coffee machine:
No coffee comes
through or it only
trickles out very
slowly.
There is no water in the water reservoir.
There is no coffee in the permanent lter.
• The lter holder or permanent lter is not seated correctly in
the device.
The lid of the water reservoir or coffee pot is not closed cor-
rectly.
The pot is not positioned correctly.
• The lter is clogged because the coffee is too nely ground
or too densely packed.
The device needs to be descaled.
01475_DE-GB-FR-NL_A5_V2.indb 3001475_DE-GB-FR-NL_A5_V2.indb 30 10.11.2014 16:09:2110.11.2014 16:09:21
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