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29 EN
Troubleshooting
If the device stops working properly, rst check whether you are able to correct the prob-
lem yourself.
Do not attempt to repair a defective electrical device yourself!
Problem Possible cause/solution
The device does
not work. (Noth-
ing is shown on the
display.)
The mains plug is not inserted correctly in the plug socket.
Is the plug socket defective? Try another socket.
Check the fuse of your mains connection.
The lter holder over-
ows or the device
brews very slowly.
There is too much coffee powder in the lter.
The coffee powder is too nely ground.
• The lter or lter holder is not inserted correctly.
• The lter paper bag is not suitable for the device.
The coffee outlet is blocked. Clean the lter holder.
The jug is not positioned correctly on the hotplate.
The device needs to be descaled (see the “Cleaning and
Descaling” chapter).
The coffee jug over-
ows.
The water tank is over lled. Note the MAX marking in the
water tank.
The device does not
brew any coffee.
• The lter paper bag does not have any coffee in it.
• The lter paper bag is not inserted correctly.
Is the water tank empty?
Has the device overheated? Wait for a few minutes be-
tween brews until the device has cooled down before you
use it again.
The coffee does not
taste very good.
The device needs to be cleaned or descaled (see the
“Cleaning and Descaling” chapter).
The coffee powder is too coarsely or too nely ground.
The ratio between the amount of coffee powder and water
is not correct.
Poor quality of the coffee powder or water.
Error message
FIL H2O on the
display.
The hot water tank is empty and needs to be topped up.
Water emerges from
the bottom of the
device.
The seal plug of the hot water tank is not inserted correctly.
Correct this.
Timer: The device
does not start at the
set time.
Is the timer activated? (See the "Timer Function" chapter)
Did you note the difference between AM and PM when
setting the time?
00011_de-en-fr-nl_A5_V2.indb 2900011_de-en-fr-nl_A5_V2.indb 29 01.08.2016 10:40:0601.08.2016 10:40:06
29


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