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In case you were not successful in repairing the malfunctions in spite of
the above suggestion chart, call the nearest authorized service shop.
Repairing the failure arising from inappropriate connections or
use of the appliance is not covered by the guarantee, and the
repair expenses are paid by the customer.
* UKS: universal stability control - this function prevents excessive vibrations during spinning.
26
Failure Possible cause Remedy
Washing time is longer than
usual.
Time indicated on the
display is corrected during
the washing cycle.
Low temperature of inlet water.
Due to unevenly distributed
load, the machine has
activated the UKS*.
Low mains voltage.
There has been a failure in
the power supply.
Clean water sensor is
engaged.
Washing program time may be up
to 60% longer; however, this does
not imply a fault in the machine.
Washing time is extended by the
power supply down-time.
Time is prolonged for extra rinses.
ERROR 1
Program temperature not
reached (the machine
reports a failure)
Temperature sensor
disconnected from the
electronic circuit.
Turn off the appliance and wait for
a few seconds;
turn the appliance back on and
repeat the washing program.
If the failure is reported again, call a
service technician.
ERROR 4
Spinning rpm not reached
in the selected program (the
machine reports a failure)
rpm sensor disconnected
Motor overload due to too
high water level (manual
addition of water) or too big
laundry load
• Motor failure
Turn off the appliance and wait for
a few seconds;
turn the appliance back on and
repeat the washing program.
If the failure is reported again, call a
service technician.
ERROR 5
Motor operation interrupted;
or motor does not operate
(the machine reports a
failure)
Failure on motor regulation
(depending on model)
Turn off the appliance and wait for
a few seconds;
turn the appliance back on and
repeat the washing program.
If the failure is reported again, call a
service technician.
ERROR 6
Program temperature not
reached (the machine
reports a failure)
• Heater failure
Inlet water too cold
Manual addition of water
Turn off the appliance and wait for
a few seconds;
turn the appliance back on and
repeat the washing program.
If the failure is reported again, call a
service technician.
ERROR 9
Machine pumps water (the
machine reports a failure)
(only on some models)
Machine switched the Aqua-
stop protection system on
Disconnect the machine from mains
power and close water intake. Tilt the
machine carefully forward to let any
water collected at the bottom of the
machine to drain out. Reconnect the
machine and start the program. If the
failure occurs again, call nearest service.
26


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