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WARNING: Do not drop, disassemble, open, crush, bend,
deform, puncture, shred, microwave, incinerate or paint
yourcamera or battery. Do not insert foreign objects into
anyopening on the camera, such as the USB-C port. Do not
use your camera if it’s been damaged – for example, if cracked,
punctured or harmed by water. Disassembling or puncturing
the integrated battery can cause an explosion or re.
Battery Information
MY GOPRO WON’T POWER ON
Make sure your GoPro is charged. See Charging the Battery (page 8).
If charging the battery didn’t work, try restarting your camera.
SeeRestarting Your GoPro (page 53).
MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 53).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the le. If your footage
skips, one of the following issues is probably the cause:
The computer doesn’t work with H.264 les. Try downloading the
latest version of the Quik desktop app for free at gopro.com/apps.
Your computer doesn’t meet the minimum requirements of
thesoftware you’re using for playback.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD
Swipe down to access the Dashboard, then tap Preferences >
Connections > Camera Info.
I DON’T KNOW WHAT SOFTWARE VERSION I HAVE
Swipe down to access the Dashboard, then tap Preferences > About >
Camera Info.
I CAN’T FIND MY CAMERA’S SERIAL NUMBER
The serial number is stamped inside the door of your camera. You can
also nd it by swiping down to access the Dashboard, then tapping
Preferences > About > Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
Troubleshooting
34


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