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Golden interstar Golden Media Uni-box STB Manual

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39
16. Trouble Shooting
If you suspect there is a fault with your receiver, please check the following trouble shooting guide
before calling authorized service agent.
Warning! Under no circumstances attempt to repair the receiver yourself. Tampering with the receiver
may result in fatal electric shock and will invalidate your warranty.
Symptom
Possible cause
Settings you made in the
menu have not change
The receiver lost power before being able to enter into standby
mode
Some of the Settings saved by user can be deleted partly or fully
No signal The level of signal is weak
LNB is out of order
The cable from the LNB or Terrestrial is incorrectly Connected
(short circuit or open circuit)
The position of dish is aligned incorrectly
Receiver is on but no picture
or sound except the following
messages (NO TV program)
Channel is not available
Channel is scramble
Receiver not responding to
remote control unit
RCU batteries are dead or inserted incorrectly
The RCU is pointing toward wrong direction
Poor picture Quality The level of Signal strength is low
No sound The cable is connected incorrectly
The Volume level is low
Muting function is active
No display on the VFD Display
Panel
The power cord is not plugged in correctly.
No picture on the screen Receiver is in Standby mode
RCA Jack or cable is not connected firmly to the video output port
of television
Incorrect channel or video output is selected on television
Brightness level of your TV set is incorrectly defined
… 39


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