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Service (Customer Care)
Gigaset S510H PRO / en_UK-IE / A31008-M2356-R911-1-7619 / appendix.fm / 30.08.2012
Version 4.1, 21.11.2007
Service (Customer Care)
Questions? For rapid assistance, refer to this
user guide or visit www.gigaset.com/pro
.
The trade outlet where you bought your
PABX will be happy to help with further
questions relating to your Gigaset Profes-
sional PABX.
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/service
. The table below
contains a list of common problems and
possible solutions.
Registration or connection problems with a
Bluetooth headset.
¥ Reset the Bluetooth headset (see the user
guide for your headset).
¥ Delete registration data from the handset
when deregistering the device (
¢ page 44).
¥ Repeat the registration process (¢ page 43).
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is empty.
¥ Charge the battery or replace it
(
¢ page 10).
Not all menu items are displayed.
The menu display is Simplified (standard mode).
¥ Activate Complete menu display (expert
mode
) (¢ page 25).
No Base flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The base's range is reduced because Eco
Mode is activated.
¥ Deactivate Eco Mode (¢ page 38) or
reduce the distance between the handset
and the base.
3. The base is not switched on.
¥ Check the base power adapter.
Please register handset flashes on the display.
Handset has not been registered with the base or
has been deregistered.
¥ Register the handset (¢ page 14).
Handset does not ring.
1. The ringtone is deactivated.
¥ Activate the ringtone (¢ page 49).
2. Call divert set for "All Calls".
¥ Switch off call divert.
3. The phone only rings if the phone number
has been transmitted.
¥ Switch on the ringtone for anonymous
calls (
¢ page 49).
The connection always terminates after
approx. 30 seconds.
Repeater activated/deactivated.
¥ Activate/deactivate the handset
(
¢ page 22).
The other party cannot hear you.
You have pressed the mute button
h.
The handset is "muted".
¥ Unmute the microphone (¢ page 29).
You hear an error tone when keying an input (a
descending tone sequence).
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user guide
if necessary.
Exclusion of liability
Some displays may contain pixels
(picture elements), which remain acti-
vated or deactivated. As a pixel is made
up of three sub-pixels (red, green, blue), it
is possible that pixel colours may vary.
This is completely normal and does not
indicate an error.
53


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