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Customer care
Gigaset N720 DECT IP Multicell System / engbt / A31008-M2314-L101-6-7619 / appendix.fm / 29.08.2016
Version 2, 06.08.2010
Customer care
Do you have any questions? For quick assistance, please refer to this user guide or visit
gigasetpro.com.
Our Gigaset pro reseller will be happy to help with any further questions
related to your Gigaset pro unit
Questions and answers
If you have any questions when using your phone, please contact us at
wiki.gigasetpro.com
.
The table below contains a list of common problems and possible solutions.
The display is blank.
Handset is switched off or battery is flat.
¥ Place the handset in the charger.
You cannot make calls or use other services provided by the phone system (checking eMail,
accessing the call list, online directories, info service).
1. Handset is not registered on the phone system.
¥ Register the handset (£ page 17).
2. Handset is outside the range of the wireless network.
¥ Reduce the distance from the handset to a base station belonging to the wireless network.
3. The firmware is currently being updated.
¥ Please wait until the update is complete.
4. Base station is without power.
¥ Check the power supply to the base stations and the DECT Manager (£ page 12).
¥ If the base is powered by PoE, check the switch's power supply.
5. No resources available from the nearest base station (all connections are busy).
¥ Short-term solution: Move to a different location to check whether connections are available
at another base station.
¥ Long-term solution: Check the plan of the base stations and set up an additional base station
at the location with poor wireless coverage.
6. Base stations not synchronised or incorrect synchronisation settings used.
¥ Synchronise the base stations.
¥ Check that there is a base station assigned synchronisation level 1 in the cluster.
¥ Check that each base station can access its superordinate base station wirelessly
(
£ page 70). If this is not the case, set up additional clusters as required.
Some of the network services do not work as specified.
Features are not activated.
¥ Query with the PABX administrator or network provider.
The other party cannot hear you.
The handset may be muted.
¥ Unmute the microphone on the handset.
The number of the caller is not displayed despite CLIP/CLI being activated.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to enable Calling Line Identification.
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