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Customer Service & Assistance
Gigaset N300/N300A IP / GBR / A31008-M2214-L101-2-7619 / appendix.fm / 16.07.13
Version 4, 16.09.2005
No time is specified for a message in the call list.
Date and time have not been set.
¥ Set date/time or
¥ Activate synchronisation with a time server on the Internet via the Web configurator.
Firmware update or VoIP profile download is not carried out.
1. If Currently not possible is displayed, the VoIP connections may be busy or a download/
update is already being performed.
¥ Repeat the process at a later date.
2. If File unreadable is displayed, the firmware file may be invalid.
¥ Use only the firmware available on the preconfigured Gigaset configuration server.
3. If Server not accessible is displayed, the download server may not be accessible.
¥ The server is currently not accessible. Repeat the process at a later date.
¥ You have changed the preconfigured server address. Correct the address. If necessary,
reset the base.
4. If Transmission error XXX is displayed, an error has occurred during the transmission of
the file. An HTTP error code is displayed for XXX.
¥ Repeat the process. If the error occurs again, consult the Service department.
5. If Check IP settings. is displayed, your phone may not be connected to the Internet.
¥ Check the cable connections between the base and router and between the router
and the Internet.
¥ Check whether the phone is connected to the LAN, i.e., it can be reached at its IP
address.
You cannot establish a connection to the phone with your PC's Web browser.
¥ When establishing a connection, check the phone's local IP address that has been
entered. You can check the IP address on your handset (page 123).
¥ Check the connections between the PC and base. Transmit a ping command to your base,
e.g., from your PC (ping <base's local IP address>).
¥ You have tried to reach the phone via a secure http (https://...). Try again with http://....
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