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Gigaset E550H / UK-IE / A31008-M2554-L101-1-7619 / appendix.fm / 3/5/15
A-Klasse_Layout_Neu, Version 4, 28.05.2014
Appendix
Questions and answers
Possible solutions are available online at www.gigaset.com/service
In addition, the following overview provides troubleshooting assistance.
The display is blank
The handset is not switched on:
¤ Press and hold the End call key a.
The battery is empty:
¤ Charge the battery or replace it (¢ page 15).
The device will not charge
The handset is not inserted correctly in the charging cradle:
¤ Insert handset
correctly
The device turns itself off even though the battery is still 2/3 charged according to
the display
The contacts/batteries are unclean or corroded
¤ Clean the contacts/batteries or
replace the batteries (
¢ page 11)
The standby time of the batteries is less than that specified in the user guide
Call is interrupted or completely disconnected
Radio signals are weakened by walls, ceilings, insulation etc. ¤ Do not place the
base behind/beneath metallic objects. Do not place the base in the cellar if
possible (
¢ page 10)
Handsfree sound quality is not good
Dirt on the handset (e.g. make-up, dust, iron filings)
¤ Clean the handset
(
¢ page 46)
Loud crackling, background noises, interference, scratching, changing volume
Interference from other devices (network components of fax, PC, printer, mobile
phone)
¤ Increase the distance to other devices (at least half a metre) (¢ page 10)
You cannot make calls and "BASE" or "No base" is flashing in the display
The power cable is not connected to the base:
¤ Check the base power adapter
"Not possible!" appears in the display
Telephoning externally is not possible whilst another external call is being made.
¤ Wait until the other call has ended (does not apply if the internal listening
function has been activated).
Making an external call whilst another party is speaking on your answer
machine.
¤ Wait until the announcement on the answer machine has ended
Time has changed
The time was changed on another handset and thus transferred to the other
devices
¤ Do not copy the date/time automatically
i
Using the handset on systems from other manufacturers increases the
power consumption by up to 90%
41


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