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Customer service & product warranty – Australia and New Zealand
Gigaset E500/E500A / Australia / A31008-M2206-C401-2-7619 / appendix.fm / 10.03.2011
Version 4, 16.09.2005
Questions and answers
If you have any questions about the
use of your phone you can contact
us 24/7 at
www.gigaset.com/service
.
In addition, the following table pro-
vides troubleshooting assistance.
The display is blank.
1.
The handset is not switched on.
¤ Press and hold the end call key
a.
2.
The battery is empty.
¤ Charge the battery or replace it
(¢ page 19).
"BASE" flashes in the display.
1.
The handset is outside the range
of the base.
¤ Move the handset closer to the
base.
2.
The base's range is reduced
because Eco Mode is activated.
¤ Deactivate Eco Mode
(¢ page 55) or reduce the dis-
tance between the handset
and the base.
3.
The base is not switched on.
¤ Check the base power adapter
(¢ page 16).
"Place handset into base" flashes in
the display.
Handset has not been registered
with the base or has been de-regis-
tered.
¤ Place the handset in the base
(automatic registration, may take
up to 5 minutes) or register the
handset manually (¢ page 57).
Handset does not ring.
The ringer is switched off.
¤ Activate the ringer (¢ page 61).
You cannot hear a ringer/dialling
tone from the fixed line network.
The phone cord supplied has not
been used or has been replaced by a
new cord with the wrong pin con-
nections.
¤ Please always use the phone cord
supplied or ensure that the pin
connections are correct when
purchasing from a retailer
(¢ page 72).
The connection always terminates
after approx. 30 seconds.
Repeater activated/deactivated
(¢ page 62).
¤ Activate/deactivate the handset
(¢ page 27).
When you try to activate Eco
Mode+, "Not possible!" appears in
the display.
A handset is registered to the base
that does not support Eco Mode+.
68


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