Template Module, Elderly, Version 1.1, 01.04.2019,
Service (Customer Care)
Gigaset E290HX / LHSG IE-UK-International en / A31008-M2961-R101-1-4N19 / appendix_HX.fm /
46
Availability and operation of the functions
may differ on your telephone.
• In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 24 months of purchase, Gigaset
Communications shall, at its own option and free of charge, either replace the
device with another device reflecting the current state of the art, or repair the said
device. In respect of parts subject to wear and tear (including but not limited to,
batteries, keypads, casing), this warranty shall be valid for six months from the date
of purchase.
• This Guarantee shall be invalid if the device defect is attributable to improper care
or use and/or failure to comply with information contained in the user manuals. In
particular claims under the Guarantee cannot be made if:
• The device is opened (this is classed as third party intervention)
• Repairs or other work done by persons not authorised by Gigaset Communica-
tions.
• Components on the printed circuit board are manipulated
• The software is manipulated
• Defects or damage caused by dropping, breaking, lightning or ingress of moisture.
This also applies if defects or damage was caused by mechanical, chemical, radio
interference or thermal factors (e.g.: microwave, sauna etc.)
• Devices fitted with accessories not authorised by Gigaset Communications
• This Guarantee shall not apply to or extend to services performed by the author-
ised dealer or the customer themselves (e.g. installation, configuration, software
downloads). User manuals and any software supplied on a separate data medium
shall be excluded from the Guarantee.
• The purchase receipt, together with the date of purchase, shall be required as
evidence for invoking the Guarantee. Claims under the Guarantee must be
submitted within two months of the Guarantee default becoming evident.
• Ownership of devices or components replaced by and returned to Gigaset
Communications shall vest in Gigaset Communications.
• This Guarantee shall apply to new devices purchased in the European Union. For
Products sold in the United Kingdom and in the Republic of Ireland the Guarantee
is issued by: Gigaset Communications UK Limited, 2 White Friars, Chester, CH1 1NZ.
• Any other claims resulting out of or in connection with the device shall be
excluded from this Guarantee. Nothing in this Guarantee shall attempt to limit or
exclude a Customers Statutory Rights, nor the manufacturer’s liability for death or
personal injury resulting from its negligence.
• The duration of the Guarantee shall not be extended by services rendered under
the terms of the Guarantee.
• Insofar as no Guarantee default exists, Gigaset Communications reserves the right
to charge the customer for replacement or repair.
• The above provisions do not imply a change in the burden of proof to the detri-
ment of the customer.
To invoke this Guarantee, please contact the Gigaset Communications helpdesk. This
number is also to be found in the accompanying user guide.
