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Service (Customer Care)
Gigaset DX800A all in one / USA EN / A31008-xxxxx-xxxx-x-xxxx / appendix.fm / 06.09.11
Version 4, 16.09.2005
Checking service information
If you contact Customer Services, you may
need the base's service information.
Prerequisite:
u The send connection is VoIP:
You are conducting an external call.
§Options§ ¢Service Info
Confirm selection with
§OK§.
You can select the following information/
functions with q:
1: Base serial number (RFPI)
2: Not in use: - - -
3: Informs the service employees
of the base settings (in hex dia-
gram format) e.g., the number
of registered handsets. The last
three digits indicate the line
types available on the base.
4: Variant (digits 1 to 4),
Telephone firmware version
(digits 5 to 6).
5: Gigaset.net number of your
phone. A service employee can
use this number to call you over
the Internet without you need-
ing to be registered with a VoIP
provider. This means that the
employee can test online con-
nections and VoIP telephony
regardless of the VoIP provider.
6: Device number of the base. This
contains additional information
for the service employee.
0x504 Time limit exceeded at the gateway.
0x505 The server rejects the query because the
indicated version number of the SIP pro-
tocol does not concur with at least the
version that is used by the server or SIP
device involved in this query.
0x515 The server rejects the query because the
message exceeds the maximum permit-
ted size.
0x600 The called party is busy.
0x603 The called party has rejected the call.
0x604 The called URI does not exist.
0x606 The communication settings are not
acceptable.
0x701 The called party has hung up.
0x703 Connection cancelled because of time-
out.
0x704 Connection interrupted because of a
SIP error.
0x705 Wrong dialling tone
0x706 No connection established
0x751 Busy tone:
No codec match between the calling
and called party.
0x810 General socket layer error: User is not
authorised.
0x811 General socket layer error:
Wrong socket number
0x812 General socket layer error: Socket is not
connected.
0x813 General socket layer error:
Memory error
0x814 General socket layer error: Socket not
available – check IP settings/connection
problem/VoIP setting incorrect.
0x815 General socket layer error:
Illegal application on the socket inter-
face.
Status
code
Meaning
Please note
You may need to wait a few seconds before
§Options§ appears on the display
139


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